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4.7 out of 5

"clean, modern hotel. friendly, helpful staff, good food, all you would expect from a 5 star hotel. It however not in the center of things and there is ... " More

By sam69 on Sun 14 Jun 2015

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Executive Suite, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Twin Room, 2 Single Beds, Business Lounge Access, Executive Level (Executive)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Business Lounge Access, City View (Executive)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

During your stay at Pullman Hanoi Hotel, you're just a quick walk from King's Island Golf Resort. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa.

  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at La Cheminee, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to hot stone massages, reflexology or aromatherapy at Fit and Spa Lounge
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 4-minute drive from Hoan Kiem Lake and a few minutes from Ho Chi Minh Mausoleum

Pullman Hanoi Hotel ratings based on 3 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Pullman Hanoi Hotel

Business (2) Couples (1)
4 out of 5

top quality hotel

clean, modern hotel. friendly, helpful staff, good food, all you would expect from a 5 star hotel. It however not in the center of things and there is not much within walking distance. However taxis are cheap and so you can get one to the old part of town for about $3.

Posted by on 14 Jun 2015

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5 out of 5

Gutes Hotel

Das Hotel ist sehr gut und ich würde es wieder buchen.

Posted by on 10 Apr 2015

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5 out of 5

Meets all expectations

Whatever you expect from a five star hotel, you will get it here. Nice romms, although not styled in an excessive way, large breakfast buffet, friendly staff and located in the heart of Hanoi will make your stay a satisfied one. WIFI Internet connections in all rooms is free. I was on a business trip, therefore I had no time to experience the equipment for leisure (gym, swiming pool). I would book the hotel again.

Posted by on 18 Jan 2014

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Property Features

A winery is on site. Pullman Hanoi Hotel offers its guests a full-service spa, an outdoor pool, and Access to hot tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business centre, 10 meeting rooms, and limo/town car service. Event space at this hotel measures 6243 square feet (580 square metres) and includes a conference centre. A fitness centre, a sauna, and spa services are also featured at the luxury Pullman Hanoi Hotel. Free self parking is available. Smoking is allowed in designated areas at this Mediterranean Hanoi hotel.

  • 1 building
  • 240 guestrooms or units
  • 14 levels
  • 6243 sq ft of conference space
  • 580 sq. m of conference space
  • Built in 1998
  • Winery on site
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Hanoi Railway Station (2.6 km / 1.6 mi)
  • Parking: Free self parking

Room Amenities

Pullman Hanoi Hotel offers 240 air-conditioned accommodations with fireplaces and minibars. This accommodation offers separate sitting areas. Select Comfort beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Premium satellite televisions are provided. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Fireplace
  • Sitting area
  • Select Comfort beds
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.

La Cheminee – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Happy hour is offered.

Mint Bar – This bar serves brunch and light fare. Happy hour is offered. Open 24 hours. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Health or beauty spa nearby
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Fit and Spa Lounge has 2 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The check-in location differs from the property location. Check-in location: [Executive Lounge for reservation on Executive floor]. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 12:30 PM, please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

The check-in location differs from the property location. To check in, guests will need to go to Executive Lounge for reservation on Executive floor
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 12:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • One child stays free
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • UnionPay
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Guest will receive an email before arrival 24 hours
  • Contactless check-in is not available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Parking height restrictions apply
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 23 for adults and from USD 11.5 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 1:00 PM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hanoi Pullman
  • Hanoi Pullman Hotel
  • Hotel Pullman Hanoi
  • Pullman Hanoi
  • Pullman Hanoi Hotel
  • Pullman Hotel Hanoi
  • Pullman Hanoi Hotel Hotel
  • Pullman Hanoi Hotel Hanoi
  • Pullman Hanoi Hotel Hotel Hanoi

You should know

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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