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Serene Boutique Hotel & Spa

4.0 star property

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Photo gallery for Serene Boutique Hotel & Spa

Couples treatment room(s), steam room, body treatments
Interior detail
Point of interest
Front of property
Royal Suite | Balcony

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Room service
  • Housekeeping
  • Laundry
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
16-18 Bat Su, Hanoi
  • Dong Xuan Market
    ‪5 min walk‬
  • Ta Hien Street
    ‪6 min walk‬
  • Hanoi Old Town Night Market
    ‪6 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪23 min drive‬

Room options

View all photos for Executive Room

Executive Room | Minibar, in-room safe, desk, blackout curtains

Executive Room

  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room

Superior Twin Room | Minibar, in-room safe, desk, blackout curtains

Superior Twin Room

  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Royal Suite

Royal Suite | Minibar, in-room safe, desk, blackout curtains

Royal Suite

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room | Minibar, in-room safe, desk, blackout curtains

Family Room

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior Double Room, No Windows

Superior Double Room, No Windows | Minibar, in-room safe, desk, blackout curtains

Superior Double Room, No Windows

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, desk, blackout curtains

Deluxe Double Room

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

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About this property

Serene Boutique Hotel & Spa

Art Deco Hanoi hotel in Old Quarter with a full-service spa
Along with a full-service spa, this smoke-free hotel has massage/treatment rooms and 24-hour room service. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Serene Boutique Hotel & Spa offers 46 air-conditioned accommodations with minibars and a safe. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Shining Spa has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the overall property condition at Serene Boutique Hotel & Spa. During your stay, you're just a quick walk from Dong Xuan Market. You'll find features such as free WiFi in public areas, plus a full-service spa and dry cleaning service.
  • Free WiFi
  • Indulge with body treatments, facials or Thai massages at Shining Spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Within a 10-minute walk of Dong Xuan Market and Hanoi Old Town Night Market
  • Airport shuttle service available for a fee
Serene Boutique Hotel & Spa offers its guests a full-service spa. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Spa services, tour/ticket assistance, and concierge services are also featured at the family-friendly Serene Boutique Hotel & Spa.

This Art Deco Hanoi hotel is smoke free.

24-hour room service is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 345000.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 410000 per vehicle (one way)
  • Rollaway bed fee: VND 345000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system, a first aid kit and window guards
Serene Boutique Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hanoi Legacy Bat Su Street
Serene Boutique Hotel Hanoi
Legacy Bat Su Street
Legacy Hotel Bat Su Street
Serene Boutique Hotel
Serene Boutique Hanoi
Serene Boutique
Serene Boutique & Spa Hanoi
Serene Boutique Hotel & Spa Hotel
Serene Boutique Hotel & Spa Hanoi
Serene Boutique Hotel & Spa Hotel Hanoi

Serene Boutique Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 510 out of 630 reviews
Rating 8 - Good. 102 out of 630 reviews
Rating 6 - Okay. 13 out of 630 reviews
Rating 4 - Poor. 1 out of 630 reviews
Rating 2 - Terrible. 4 out of 630 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, room comfort
The room looked quite dated, the sink had a large crack in it. Very accommodating staff and decent breakfast.
Stayed 1 night in May 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very freindly and helpful staff, great rooms
Stayed 3 nights in Jan 2024

8/10 Good

KANA

Liked: Cleanliness, amenities, property conditions & facilities
The taxi driver came over 1 hour later at the airport

10/10 Excellent

Timothy

Stayed 2 nights in Dec 2023

10/10 Excellent

Dusan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

JUNYOUNG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene boutique hotel is permanently closed
This hotel has been permanently closed due to Covid-19 situation. It has been over one month but still not yet refunded. Wish other customers don't get through what I had. Hotels.com should update the availability.
Stayed 1 night in Mar 2021

10/10 Excellent

Marine, Nara, Japan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am sorry my review was so late. I stayed there almost a year ago, but I still remember having a great time. The room interior was very pretty with flower assortment. The furniture was antique. The welcome snack and Lotus tea were so good. The breakfast Vietnamese buffet was very delicious. The lady at the front door was amazingly attentive. She helped me find a taxi company no to be overcharged. I definitely want to go back when visiting Vietnam. Thank you so much.
Stayed 1 night in Jul 2019

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location very central.
Stayed 2 nights in Feb 2020

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel highly recommend
Fantastic hotel highly recommend
Stayed 1 night in Mar 2020

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020

10/10 Excellent

Nile, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had been travelling and only stayed for night here at the end of my trip. I was after somewhere comfortable before my flight and this hotel didn't disappoint.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Serene
Staff really helpful couldn’t do enough for you. Breakfast was adequate. Room spotless and comfortable. Location brilliant.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Before I arrived, they were very responsive to my emails. Breakfast was great! Room was small and cozy. My only complaint was the room had an unpleasant odor, but they would spray each time I requested. I think if they changed the filters in the air conditioner the smell would probably go away. I would definitely stay there again!
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place in the old quarter to stay. Really easy to get to all the sights. Room was very comfortable and clean. Breakfast was good too.
Stayed 2 nights in Feb 2020

10/10 Excellent

Nishat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we had arrived to the hotel, they had upgraded our room. It was very nice and clean. The staff were very accommodating. I was very impressed with the hotel. I wish i would of known earlier about this hotel, since i had stayed the previous week in Ha noi for 3 days at another hotel. This will now be my go to hotel when i go to Ha noi every year. The free breakfast was also very good.
Stayed 1 night in Feb 2020

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Service
The level of service by Danny Boy and his staff was superb.They were all so kind , courteous and helpful. The rooms were immaculate, beds very comfortable and nice and quiet. The location was superb to all that the Old Quarter had to offer. I would highly recommend this hotel for your Hanoi visit.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to help you. They were also extremely friendly. Breakfast was amazing with so many choices for everyone. The free afternoon tea was a nice touch.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing room Amazing staff Great food Ans a spa
Stayed 3 nights in Feb 2020

10/10 Excellent

Jeffrey, Cheshire uk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the old quarter and within walking distance to popular tourist spots. The staff were lovely and could not do enough for you
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small property kept in good condition by extremely attentive staff.
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was quiet even though the surrounding streets were hustle/bustle. The staff was friendly and accommodating. Breakfast was amazing.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and beautiful. It was indeed serene, in a very noisy city.
Stayed 4 nights in Jan 2020

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020