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The West Hotel & Spa

4.0 star property

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Photo gallery for The West Hotel & Spa

Reception
Exterior
Junior Room, 1 King Bed, City View | Terrace/patio
Junior Room, 1 King Bed, City View | Minibar, desk, laptop workspace, blackout curtains
Hot stone massages, Thai massages, sports massages

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • All-inclusive
  • Spa
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, Hanoi, 100000
  • Hanoi Old Town Night Market
    ‪1 min walk‬
  • Hoan Kiem Lake
    ‪3 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪9 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪40 min drive‬

Room options

View all photos for Superior Double Room

Minibar, desk, laptop workspace, blackout curtains

Superior Double Room

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Minibar, desk, laptop workspace, blackout curtains

Deluxe Room

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, desk, laptop workspace, blackout curtains

Deluxe Room

  • 27 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Room, 1 Bedroom, City View

Deluxe Room, 1 Bedroom, City View | Minibar, desk, laptop workspace, blackout curtains

Deluxe Room, 1 Bedroom, City View

  • City view
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Minibar, desk, laptop workspace, blackout curtains

Family Room

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View | Minibar, desk, laptop workspace, blackout curtains

Junior Room, 1 King Bed, City View

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Minibar, desk, laptop workspace, blackout curtains

Executive Room

  • City view
  • 36 sq m
  • Sleeps 3
  • 1 Large Single Bed and 1 Queen Bed

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About this property

The West Hotel & Spa

Hotel with a full-service spa, steps from Hanoi Old Town Night Market
Along with a full-service spa, this smoke-free hotel has a restaurant and concierge services. Free buffet breakfast, free WiFi in public areas and a free manager's reception are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
The West Hotel & Spa offers 25 air-conditioned accommodations, which are accessible via exterior corridors, and features fireplaces and minibars. 32-inch Smart televisions come with digital channels. Bathrooms include a shower with a hydromassage showerhead, slippers, designer toiletries and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages and Thai massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at The West Hotel & Spa. During your stay, you're just a quick walk from Hoan Kiem Lake. Free breakfast, free WiFi in public areas and a free manager's reception are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Enjoy a bite to eat at the restaurant
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Hanoi Old Town Night Market and 3 minutes on foot from Hoan Kiem Lake
  • Airport pick-up shuttle service available for a fee
Some rates at The West Hotel & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The West Hotel & Spa offers its guests a full-service spa. There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

The business-friendly The West Hotel & Spa also features tour/ticket assistance, concierge services, and laundry facilities. A shuttle from the airport to the hotel (available 24 hours) is available for a fee.

This 4-star Hanoi hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM. The hotel hosts a free manager's reception daily.
The West Hotel & Spa has a restaurant on site.

All-inclusive details

All-inclusive room rates at The West Hotel & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Free daily manager's reception

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Hot stone massages
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in public areas
  • Lift (120 centimetre wide door)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Fireplace
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a security system
The West Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children may not be eligible for complimentary breakfast.

Property is also known as

The West Hotel & Spa Hotel
The West Hotel & Spa Hanoi
The West Hotel & Spa Hotel Hanoi

The West Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 81 out of 125 reviews
Rating 8 - Good. 32 out of 125 reviews
Rating 6 - Okay. 4 out of 125 reviews
Rating 4 - Poor. 5 out of 125 reviews
Rating 2 - Terrible. 3 out of 125 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

oksana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and staff. Its very close to the Lake
Stayed 1 night in Jan 2025

10/10 Excellent

Lise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people.
Stayed 2 nights in Jan 2025

10/10 Excellent

oksana

Stayed 2 nights in Jan 2025

10/10 Excellent

oksana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, close to main attractions
Stayed 1 night in Jan 2025

10/10 Excellent

Jumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Hotel was very good, located at the heart of the old quarter and walking distance to most tourist spots. My room was very spacious for one person, with big bathroom and balcony facing the city, bed is very comfortable. Breakfast is also good because it was included with your stay and you have the option for few cooked breakfast if you wish to. My stay was much nicer because of the staff that are helpful and kind most specially Chloe and Long Bee(not sure if this is his real name)😊. My experience with the hotel and its staff have been great and if I will be given a chance to go back to Hanoi I would not hesitate to book with them again. For those looking for hotel to stay in Hanoi old district, I would highly recommend using them. Great service and value for money. Again thank you very much.🙏❤️😊
Stayed 4 nights in Jan 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the West. There's no shortage of shopping and food options within walking distance of the hotel. If you are looking for 'Beer Street' it's just one block away. The staff was very helpful. They even assisted us around our other excursion to and from Ha Long Bay. We would stay there again.
Stayed 1 night in Dec 2024

4/10 Poor

Yaz

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is very dirty. Brown towels and dirty floors. Ther is no safe and nowhere to leave your valuables. Also there is no air conditioning. When I spoke with the reception desk, they said they promise the AC will work....but nothing. I am from Canada and have travelled to SE Asia several times but have never had such a terrible experience for the money. Dirty and Overpriced.
Stayed 1 night in Dec 2024

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Just disappointed my room had no window and the photos on the side lead to believe there is, when in fact it is a window to the toilet.

10/10 Excellent

Toby

Stayed 6 nights in Dec 2024

8/10 Good

John

Liked: Staff & service
Great location for the night market and walking around. Room is very small and dated but ok. The staff is very friendly and helpful. Breakfast was aveage but ok. Lots of things to see and do right outside the door.
Stayed 1 night in Dec 2024

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the property were really nice and spoke good English. Breakfast had some nice options as well. However, our room did not have a hot water in the shower. There was a hot water running from the sink faucet, but not in the shower. Staff tried to fix it, but the water would not stay warm for long - it was changing from warm to cold every few seconds and made taking shower almost impossible (unless you enjoy cold one, I don’t)
Stayed 3 nights in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not sure where the 4 star qualification comes in

Though the person on the night shift when we checked in was wonderful, nothing else about this hotel merits a 4 star rating. The room was indeed large, but not super clean and lacked amenities (ie: bathrobe, which we had had in every 3 star hotel we stayed at prior). The spa was a joke - it's billed as a "rooftop spa" and it just a room on the top floor. We booked a 45 minute massage and our masseuses arrived 10 minutes late, didn't give us the massage we asked for and then asked us for a tip at the end. I wanted to love this hotel, but it's really not what we expected. Like I said, most of the reception staff were great, but it was otherwise a very lackluster stay. I had high hopes, given the hotel manager reached out soon after booking, which was a nice personal touch. We stayed at a different 3 star hotel in Hanoi prior and that was a much better experience all around.
Stayed 1 night in Nov 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación.
Stayed 2 nights in Nov 2024

2/10 Terrible

Esmond

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They changed the hotel on our way there saying there was something wrong with their system so they are going to give us an upgrade to their sister hotel witch was awful not what we paid for mold in the bathroom. Very small room with minimal lighting dingy is the word to describe this hotel (Hanoi Harmonia Hotel and Spa)
Stayed 1 night in Nov 2024

10/10 Excellent

Liliane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. The staff was so nice, helpful and welcoming. There was an elevator to access rooms. The breakfast was excellent . The hotel provided accommodation for an earlier breakfast. The bed was comfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was soo friendly and polite. I was travelling by myself and the hotel had all the ameneties that I needed. Hotel is located right in the middle of the weekend night market. Thank you!

6/10 Okay

LAN

Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

siew kiang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great over all

Cloe at front desk was very good. Service over all great. Wet pressure for shower was not very strong. At night can hear music from outside. Friday to sunday there is a night market just outside the hotel!
Stayed 1 night in Nov 2024

8/10 Good

Maria

Stayed 2 nights in Oct 2024

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, but the doors were noisy because you had to slam it because of the alarm.
Stayed 1 night in Oct 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend

10/10 Excellent

yan ki ada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars Butler Service

I was thoroughly impressed with the exceptional service. From the moment I booked, I received a WhatsApp confirmation, ensuring I had a direct line of communication for any issues, especially handy for arranging airport transfers. This real-time communication with a live agent provided great peace of mind. A special thank you to Chloe Ly for her outstanding service and dedication to making our stay memorable. She truly went above and beyond to ensure we had a wonderful experience. The room was impeccably clean, the location incredibly convenient, and the breakfast offered a delightful variety each day. My heartfelt thanks to the entire team for making our stay so enjoyable.
Stayed 4 nights in Oct 2024

4/10 Poor

Quy, Worcestershire

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Would not come back
Stayed 1 night in Sep 2024

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly! Delicious breakfast and Mike was able to accommodate a late night/early morning check in after our flight was delayed! Highly recommend.
Stayed 2 nights in Sep 2024

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024