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4.4 out of 5

"Great staff, very friendly and helpful and even upgraded my room for the night to a double. Which was lovely. Credit to the hotel! The hotel it’s sel ... " More

By a verified traveller on Mon 27 Jan 2020

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Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

During your stay at Best Western The Grand Hotel Hartlepool, you're just a quick walk from Victoria Park. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.

  • Free WiFi
  • Enjoy British cuisine while dining at The Grand Reastaurant
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and wedding services
  • Within a 10-minute walk of Victoria Park and Hartlepool Maritime Experience

Best Western The Grand Hotel Hartlepool ratings based on 5 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western The Grand Hotel Hartlepool

Everyone (1) Business (1) Family (3)
4 out of 5
Great staff, very friendly and helpful and even upgraded my room for the night to a double. Which was lovely. Credit to the hotel! The hotel it’s self is dated and in need some some Renovating. I would still stay here though for the odd night when needed. The only negative I would say was my room wasn’t very very clean as there was spiders cobwebs handing all around the suspended ceiling tiles which was a concern. But i slept great.

Posted by on 27 Jan 2020

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3 out of 5
All a bit run down and definitely not as described on the website.

Posted by on 1 Oct 2019

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Comment from Hotel Management

2 Oct 2019 by Tbh

Thank you for taking the time to leave us a review, we value all feedback as this helps us moving forward. We are sorry the hotel did not meet your expectations and hope that during a future stay we can improve on that.

5 out of 5
The property had free parking on a weekend and after 6pm next to location 👍 Cost was about right for facilities near town centre. Served its purpose to meet friends who has a boat in harbour 👍

Posted by on 31 Aug 2019

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Comment from Hotel Management

11 Sep 2019 by Hannah

Thank you for taking the time to leave us a review. All feedback is important to us as it helps us to continuously improve upon the services we provide to our guests. We are pleased you enjoyed your stay and hope you will stay with us again if you are ever in Hartlepool.

5 out of 5

Posted by on 20 Jan 2019

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5 out of 5

excellent hotel

The room was very spacious and clean and the bed very comfortable.car parking and staff were great.

Posted by on 27 May 2014

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Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The eco-certified Best Western The Grand Hotel Hartlepool also features coffee/tea in common area, concierge services, and laundry facilities. Parking is available for a fee. This 3-star Hartlepool hotel is smoke free.

  • 48 guestrooms or units
  • 5 levels
  • Conference rooms
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Wedding services available
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: Hartlepool Station (1 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western The Grand Hotel Hartlepool offers 48 accommodations with coffee/tea makers and a hairdryer. Satellite televisions are provided. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead, and complimentary toiletries. This Hartlepool hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Deep-soaking bath
  • In-room dining (24 hours)
  • Satellite channels
  • Coffee maker
  • Bath or shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Heating
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7 AM to 9:30 AM and at the weekend from 8 AM to 10 AM.

The Grand Reastaurant – This restaurant specialises in British cuisine and serves breakfast and dinner.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is not currently implementing any enhanced cleaning measures
  • Property is not currently implementing any guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 9.50 per person
  • Self-parking fee: GBP 3.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Grand Hotel Hartlepool
  • Best Western Grand Hartlepool
  • Best Western Grand Hotel
  • Best The Hartlepool Hartlepool
  • Best Western The Grand Hotel Hartlepool Hotel
  • Best Western The Grand Hotel Hartlepool Hartlepool
  • Best Western The Grand Hotel Hartlepool Hotel Hartlepool

Awards & Affiliations

Eco-certified property

This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.