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17 Apr 2022 by Richard
Thank you so much for your review.
24 Nov 2019 by Aldana
Dear Petra, Thank you for your feedback, we appreciate every word our guests share in terms of feedback towards improvements. May I ask, what went wrong with our infrastracture during our stay? Being a building built during colonial times we reinforced every main pillar and wall, what could possibly be bad about the infrastructure? It is an old building, however we strive to maintain it for our guests comfort Could you please give us more specifics about the problem with your bed, mattress and bathroom? I tried to find your reservation but there was no booking under any Petra this year so I could not investigate with our team what could have gone wrong during your stay with us. Have a good day.
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are free in public spaces. A rooftop terrace, spa services, and barbecue grills are also featured at Hostal Balcones Muralla. Smoking is allowed in designated areas at this 3.5-star Havana bed & breakfast.
Hostal Balcones Muralla offers 9 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies. This individually decorated and furnished accommodation has separate dining areas. Tempur-Pedic beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Bathrooms include a separate bath and shower with a rainfall showerhead, spring water baths, designer toiletries and complimentary toiletries. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Guests are served a free full breakfast daily from 8:00 AM to 11:30 AM. The bed & breakfast hosts a free manager's reception daily.
Hostal Balcones Muralla has 2 restaurants on site.
Room service (during limited hours) is available.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages and sports massages.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts cash. For guests' safety, the property includes a carbon monoxide detector and a security system in all accommodation.
