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El Puerto Hotel

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for El Puerto Hotel

Quadruple Room, Multiple Beds | View from room
Joyful Family with Mountain View | Down duvets, minibar, desk, blackout curtains
Reception
Quadruple Room, Multiple Beds | Down duvets, minibar, desk, blackout curtains
Quadruple Room, Multiple Beds | Down duvets, minibar, desk, blackout curtains

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
No.252, Shadao Rd., Hengchun, Pingtung County, 946
  • Eluanbi Lighthouse
    20 min walk
  • Eluanbi Park
    20 min walk
  • Shell Sand Exhibition Hall
    2 min drive
  • Hengchun (HCN)
    26 min drive

Room options

View all photos for Oasis Flower Double Room with Mountain View

Oasis Flower Double Room with Mountain View | Down duvets, minibar, desk, blackout curtains

Oasis Flower Double Room with Mountain View

  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Quadruple Room, Multiple Beds

Quadruple Room, Multiple Beds | Down duvets, minibar, desk, blackout curtains

Quadruple Room, Multiple Beds

  • 59 sq m
  • Sea view
  • Sleeps 5
  • 2 King Beds

View all photos for Joyful Family with Mountain View

Joyful Family with Mountain View | Down duvets, minibar, desk, blackout curtains

Joyful Family with Mountain View

  • 59 sq m
  • Mountain view
  • Sleeps 5
  • 2 King Beds

View all photos for Deluxe Quad Sea View

Deluxe Quad Sea View | Down duvets, minibar, desk, blackout curtains

Deluxe Quad Sea View

  • 68 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Large Single Beds

View all photos for Mountain View Suite

Mountain View Suite | Down duvets, minibar, desk, blackout curtains

Mountain View Suite

  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room with Sea View

Double Room with Sea View | Down duvets, minibar, desk, blackout curtains

Double Room with Sea View

  • 40 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Joyful Family with Mountain View

Joyful Family with Mountain View | Down duvets, minibar, desk, blackout curtains

Joyful Family with Mountain View

  • 59 sq m
  • Mountain view
  • Sleeps 5
  • 2 King Beds

View all photos for Mountain View Quad

Mountain View Quad | Down duvets, minibar, desk, blackout curtains

Mountain View Quad

  • 60 sq m
  • Mountain view
  • Sleeps 5
  • 2 King Beds

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About this property

El Puerto Hotel

Boardwalk/promenade Hengchun hotel in Eluan with free parking
Along with tour/ticket assistance, this smoke-free hotel has a garden and free self parking. WiFi in public areas is free. Housekeeping is available on request.
El Puerto Hotel offers 22 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and complimentary bottles of water. This accommodation offers separate dining areas. Beds feature down duvets. A pillow menu is available. 42-inch LCD televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include slippers, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

This Hengchun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at El Puerto Hotel, you're just a quick walk from Sand Island. Features include free WiFi in public areas and free self-parking. Some of the pet-friendly amenities that this property offers include food and water bowls and litter trays.
  • Free WiFi
  • Free self-parking
  • Services include tour or ticket assistance and luggage storage
  • Steps from Sand Island and Shell Sand Exhibition Hall
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and litter trays
As a guest of El Puerto Hotel, you'll find tour/ticket assistance, a garden, and a lift. WiFi is free in public spaces. Free self parking is available.

This 3.5-star Hengchun hotel is smoke free.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Family friendly

  • Mini-fridge
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a national park
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Free bottled water
  • Mini-fridge
  • Minibar
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Starting January 1, 2025, this property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

Access methods

Front desk (limited hours)

Pets

  • Pets: TWD 1500 per accommodation (varies based on length of stay), plus a deposit of TWD 1000 per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls and litter trays are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: TWD 1000 per day
  • Pet fee: TWD 1500 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
The front desk at this property is open daily from 7:00 AM - 8:00 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

El Puerto Hengchun
El Puerto Hotel Hengchun
El Puerto Hotel Hotel
El Puerto Hotel Hengchun
El Puerto Hotel Hotel Hengchun

El Puerto Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 98 out of 196 reviews" "
Rating 8 - Good. 72 out of 196 reviews" "
Rating 6 - Okay. 17 out of 196 reviews" "
Rating 4 - Poor. 4 out of 196 reviews" "
Rating 2 - Terrible. 5 out of 196 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jingnan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and very spacious room. The whole hotel seems under renovation/refurbishment.
Stayed 1 night in Sep 2024

8/10 Good

I Chen

Stayed 3 nights in Jul 2024

10/10 Excellent

ICHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Hsi Ping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful property. A bit far from the center but great for our purpose of cycling.
Stayed 1 night in Mar 2024

10/10 Excellent

Sayaka

Stayed 1 night in Mar 2024

4/10 Poor

Yuntong

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room is spacious and has a great view of the ocean, and cleaned well. However our check-in experience was unpleasant, or I should rather say, non-existent. Despite I replied to the hotel’s email inquiry on our arrival time, we arrived late around 11pm, and found the hotel entrance locked and all lights shut. We stood in rain trying to figure out how to get in. Their phone number listed on Expedia doesn’t work. We finally got into the lobby by pressing a button labeled as “do not use,” and found another phone number listed for “after hour service” which no one picks up. We searched for a while but had no luck, and had to download a massaging app to try to get in touch with their receptionist. After a few calls with no response, they finally messaged back to say that they have hidden our room key in the front desk. The hotel could have helped us to save all the trouble by either letting us know they are not equipped to accommodate late check in, or by providing us with access information ahead of time. It’s unfortunately a very frustrating experience trying to search for clues in rain and darkness, and worries about if we have a space to stay for the night. We didn’t meet any of their staff / anyone else till we leave next morning. Please be aware of the late check in issue if you may arrive late - their Google review says they have 24 hour staff onsite but that’s not the case.
Stayed 1 night in Dec 2023

10/10 Excellent

CHENG WEI

Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the staff. The room is big and hotel is close to the beach but unfortunately beach was closed. The location is remote so you need a car or moped.
Stayed 3 nights in Oct 2023

10/10 Excellent

Yi wen

Stayed 1 night in Jun 2023

10/10 Excellent

Feng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
雙人房有一房一廳還有半露天的陽台浴池，服務人員也很親切，房價也合理！真的是很棒的住宿選擇，下次如果有機會再到墾丁，還是會選擇入住泊途。
Stayed 2 nights in Oct 2022

10/10 Excellent

Yu-Chia

Stayed 2 nights in Sep 2022

2/10 Terrible

WEI HSUAN

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
不推薦，但算便宜，強烈建議再三思。
憑著九年前住過的美好經驗，期望本次也有美好回憶，但是，可惜的是，一入住看到斑駁，老舊的住宿外觀，沒有整理的環境，蕭條的整體環境。房間很大，但是仔細看就知道應該沒有在維護了。半夜上廁所發現一隻大蟑螂，時不時還有馬陸，馬陸是益蟲還可接受，蟑螂不能接受。
Stayed 2 nights in Jul 2022

10/10 Excellent

Bochen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常棒的一次住宿 還會再去。
Stayed 1 night in Jul 2022

6/10 Okay

Meng Yu

Stayed 1 night in Jul 2022

10/10 Excellent

SHAOYUN

Stayed 1 night in Jun 2022

8/10 Good

HSIAO HUEI

Stayed 1 night in Jun 2022

4/10 Poor

Yen Ju

Stayed 3 nights in Oct 2020

10/10 Excellent

Man Ho Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay in the weekend, with a very big bathroom and bedroom.
Stayed 2 nights in Apr 2019

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Very nice, comfortable, clean hotel with a modern, boutique feel. i had the impression we'd get a good "ocean view", but it was obstructed. Friendly service, good amenities. Overall great experience.

8/10 Good

John, Hsinchu, Taiwan

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel in Quiet Area
Nice, eccentric "boutique" hotel off the beaten path of Kenting. Rooms were large, clean and comfortable. But Wi-fi was not working and breakfast was marginal. Staff very friendly and welcoming, but little English spoken.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay Wonderful views Large room

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great staff. Shuttle service downtown was very nice as the amount of taxis in Kenting is relatively few.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Quiet but Far away
Good other than far way from the park

10/10 Excellent

nick, Totonto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Spacy room with moden decor design. Excellent location to access all the sightseeing sites.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We very much enjoyed our stay at El Puerto. I recommend it for people traveling with their own transportation, as the location is a little ways out of town. There are great views of the sea from just across the road, but unfortunately no beach within walking distance. The staff is polite and the room was great. There are a lot of great outdoor activities in the area. Breakfast was a rather unusual combination of foods, but adequate. Not a lot of vegetarian options. I would stay here again if I return to southern Taiwan.