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Castle Hilo Hawaiian Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Castle Hilo Hawaiian Hotel

Exterior
Sports facility
Lanai
Suite, 1 Bedroom, Ocean View | Living area | 32-inch flat-screen TV with cable channels, TV
Room, Oceanfront | Desk, laptop workspace, iron/ironing board, rollaway beds

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Pool

Explore the area

Map
71 Banyan Dr, Hilo, HI, 96720
  • Naniloa Country Club
    1 min walk
  • Liliuokalani Park and Gardens
    6 min walk
  • Coconut Island Park
    7 min walk
  • Hilo, HI (ITO-Hilo Intl.)
    7 min drive

Room options

View all photos for Room, Garden View

Room, Garden View | Desk, laptop workspace, iron/ironing board, rollaway beds

Room, Garden View

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Lanai

Suite, 1 Bedroom, Ocean View

  • 69 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View | Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 1 Bedroom, Garden View

  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite | Desk, laptop workspace, iron/ironing board, rollaway beds

Junior Suite

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Oceanfront

View from room

Premium Room, Oceanfront

  • 35 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Room, Oceanfront

Lanai

Room, Oceanfront

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Superior Room, Garden View

Superior Room, Garden View | Desk, laptop workspace, iron/ironing board, rollaway beds

Superior Room, Garden View

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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includes taxes & fees
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About this property

Castle Hilo Hawaiian Hotel

Bayside Hilo hotel in Keaukaha with free parking
This hotel features an outdoor pool, a restaurant and a fitness centre. Self parking is free. Other amenities include a bar/lounge, a coffee shop/cafe and a business centre. Housekeeping is available on request.
Castle Hilo Hawaiian Hotel offers 286 accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Castle Hilo Hawaiian Hotel's great location. During your stay, you're just a quick walk from Hamakua Heritage Corridor. Enjoy features like free self-parking, plus an outdoor pool and a restaurant.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the size of the guestrooms
  • Steps from Hamakua Heritage Corridor and Naniloa Country Club
Castle Hilo Hawaiian Hotel offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

Business amenities include a business centre and a meeting room. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Castle Hilo Hawaiian Hotel. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Hilo hotel.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:00 AM.
WSW The Steakhouse – This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
ICafe/Waioli Lounge – This café only serves light fare. Happy hour is offered. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: USD 7 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Lift

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room coffee
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7 to 25 per person
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Castle Hilo Hawaiian Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 495 out of 1090 reviews" "
Rating 8 - Good. 340 out of 1090 reviews" "
Rating 6 - Okay. 160 out of 1090 reviews" "
Rating 4 - Poor. 56 out of 1090 reviews" "
Rating 2 - Terrible. 39 out of 1090 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Guy

Travelled with family
Stayed 2 nights in Sep 2024

10/10 Excellent

Lloyd

Business traveller
Nice rooms and location
Stayed 3 nights in Sep 2024

10/10 Excellent

Dayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilo Hawaiian is ALWAYS amazing! Especially for Kama'aina families. We live on the Kona side and visit Hilo 2-3 times a month for the drag races that my daughter competes in. We LOVE staying at Hilo Hawaiian, affordable, great service, friendly staff. Mahalo nui!
Stayed 1 night in Sep 2024

8/10 Good

Kahealani

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The cleanliness wasn’t there, a lot of hair within the bedding. The fridge wasn’t getting cold and then we got locked out of our bathroom, not sure how that happened. The staff are amazing!!
Stayed 1 night in Sep 2024

2/10 Terrible

Breana

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like urine. Pool was bombarded with locals who weren't hotel guests.
Stayed 1 night in Sep 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our overall experience was wonderful, in the first place I would like to mention the very friendly lady at the front desk who greeted us. Our room was unexpectedly spacious with two queen beds with partial ocean view. Have to admit that the hotel in general a bit of outdated but clean and charming and absolutely worth its price.
Stayed 5 nights in Aug 2024

8/10 Good

xiande

Liked: Cleanliness
Stayed 2 nights in Sep 2024

6/10 Okay

Yufang

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Edwina

Liked: Staff & service, property conditions & facilities
It was right by the beach and staff was very friendly and very helpful
Stayed 2 nights in Sep 2024

10/10 Excellent

Shawn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I had flowers delivered to the hotel before our arrival, and the were in the room as requested for the surprise. Very friendly staff.
Stayed 1 night in Sep 2024

6/10 Okay

Kenneth

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Might have been nice 30 years ago
Seen Better days. Some wallpaper tears, cracked bathroom sink. Unidentified sounds in ceiling, perhaps a water pump. Beware the speed bumps in lower garage
Stayed 1 night in Sep 2024

8/10 Good

Wil

Travelled with family
Liked: Cleanliness
Great location
Stayed 1 night in Sep 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Jamieann

Travelled with partner
Liked: Cleanliness, staff & service
The property was great it’s just the property around it looks unsafe
Stayed 1 night in Aug 2024

6/10 Okay

Jeffrey

Stayed 4 nights in Aug 2024

8/10 Good

SCOT

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A nice place along Banyan Drive, right next to Liliokulani Park and Coconut Island. Nice place to stroll at sunrise or sunset. Also across the street from the golf course. I didn't go to the restaurant or pool, but did go to the bar to have drinks. They had nice live entertainment. Front desk workers were polite snd helpful! Room was clean and was as expected. I would stay again when visiting Hilo!
Stayed 1 night in Jun 2024

10/10 Excellent

Xia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is really convenient to stay here, nice view.
Stayed 2 nights in Aug 2024

10/10 Excellent

Charles

Stayed 2 nights in Aug 2024

10/10 Excellent

Sterling

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded hotel.
Great hotel in a rather secluded part of Hilo Bay. Great ocean views. Nice bar and restaurant. The location of the outdoor pool is nice. Plenty of parking.
Stayed 2 nights in Aug 2024

10/10 Excellent

Lloyd

Business traveller
Liked: Cleanliness, staff & service
The staff is very accommodating. The rooms are adequately large and the overall environment is quiet. Bathroom plumbing needs to be upgraded.
Stayed 2 nights in Aug 2024

10/10 Excellent

Portia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was very helpful and she let us check in earlier than 3 PM.
Stayed 2 nights in Jul 2024

6/10 Okay

Faizal Khan

Travelled with family
Liked: Cleanliness
I recently stayed at the Castle Hilo Hawaiian Hotel and had a mixed experience. On the positive side, the hotel is in a fantastic location with beautiful surroundings, and the cleanliness of the rooms was impressive. However, my stay was marred by significant noise from nearby construction works, which made it difficult to relax. Additionally, the free breakfast was a big disappointment, consisting of just cake and coffee, which fell far short of my expectations. Overall, while the hotel has its merits, the noise and breakfast issues need to be addressed to improve the guest experience.
Stayed 4 nights in Jul 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024