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6 Oct 2019 by Front Manager
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We sincerely apologize for not having met your expectations in your room. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,
9 Mar 2019 by Front Manager
Nous tenions à vous remercier pour votre récent séjour parmi nous, ainsi que pour avoir pris le temps de partager vos commentaires. Nous vous prions de bien vouloir nous excuser pour ne pas avoir réussi à combler vos attentes. Nous avons d’ores et déjà pris certaines mesures correctives afin de pouvoir éviter que ce type d’incident ne se reproduise. Vos commentaires nous sont très précieux et utiles. Ils nous permettrons d’atteindre notre principal objectif : La meilleure des expériences pour tous nos clients. Veuillez recevoir nos sincères salutations,
There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms. WiFi is free in public spaces. The business-friendly ANA Crowne Plaza Hiroshima, an IHG Hotel also features multilingual staff, a garden, and concierge services. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Hiroshima hotel.
Available in all rooms: Free WiFi , Free wired internet , High-speed internet access
Available in some public areas: Free WiFi
Long-term parking (surcharge) , Self parking (surcharge) , RV, bus, truck parking , Parking (limited spaces)
ANA Crowne Plaza Hiroshima, an IHG Hotel offers 402 accommodations with a safe and complimentary slippers. Beds feature down duvets and premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and in-room massages can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.
ATAGO – This fine-dining restaurant serves lunch and dinner.
The Lounge – On-site bar. Open daily.
FRUITIER – This buffet restaurant serves breakfast, lunch and dinner. Open daily.
TAO LI – This restaurant serves lunch and dinner. Open daily.
UNKAI – This restaurant serves breakfast, lunch and dinner. Open daily.
24-hour room service is available.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
A scheduled power outage will take place on May 7, 2025 from 1-4 AM. All facilities that use power, including lifts will not be available during this time.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Onsite self-parking is limited (80 spaces) and available on a first-come, first-served basis. Additional offsite parking is available at Otemachi Grand Parking, located 547 yards (500 meters) away, at a surcharge of JPY 120 per 20 minutes from 8 AM to 10 PM, and JPY 100 per hour from 10 PM to 8 AM.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
