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Trust Hotel

2.5 star property

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Photo gallery for Trust Hotel

Restaurant
Restaurant
Public bath
Lobby
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
1-14-10 Hikarimachi, Higashi Ward, Hiroshima, 7320052
  • Mazda Zoom-Zoom Stadium
    ‪14 min walk‬
  • Hiroshima Green Arena
    ‪4 min drive‬
  • Hiroshima Peace Memorial Park
    ‪4 min drive‬
  • Hiroshima (HIJ)
    ‪55 min drive‬

Room options

View all photos for Male Dormitory Room with 1 Upper Bunk Bed - Non Smoking

Male Dormitory Room with 1 Upper Bunk Bed - Non Smoking | Down duvets, in-room safe, desk, blackout curtains

Male Dormitory Room with 1 Upper Bunk Bed - Non Smoking

  • 4.5 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Double Room, Non Smoking

Deluxe Double Room, Non Smoking | Down duvets, in-room safe, desk, blackout curtains

Deluxe Double Room, Non Smoking

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Female Dormitory Room with 1 Lower Bunk Bed - Non-Smoking

Female Dormitory Room with 1 Lower Bunk Bed - Non-Smoking | Down duvets, in-room safe, desk, blackout curtains

Female Dormitory Room with 1 Lower Bunk Bed - Non-Smoking

  • 2 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Male Dormitory Room with 1 Bed - Non-Smoking

Deluxe Male Dormitory Room with 1 Bed - Non-Smoking | Down duvets, in-room safe, desk, blackout curtains

Deluxe Male Dormitory Room with 1 Bed - Non-Smoking

  • 5.5 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Single Room, Non Smoking

Standard Single Room, Non Smoking | Down duvets, in-room safe, desk, blackout curtains

Standard Single Room, Non Smoking

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Male Dormitory Room with 1 Lower Bunk Bed - Non Smoking

Male Dormitory Room with 1 Lower Bunk Bed - Non Smoking | Down duvets, in-room safe, desk, blackout curtains

Male Dormitory Room with 1 Lower Bunk Bed - Non Smoking

  • 4.5 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Twin Room, Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Standard Twin Room, Non Smoking

  • 19 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking | Down duvets, in-room safe, desk, blackout curtains

Deluxe Twin Room, Non Smoking

  • 23 sq m
  • Sleeps 5
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Female Dormitory Room with 1 Upper Bunk Bed - Non-Smoking

Female Dormitory Room with 1 Upper Bunk Bed - Non-Smoking | Down duvets, in-room safe, desk, blackout curtains

Female Dormitory Room with 1 Upper Bunk Bed - Non-Smoking

  • 4.5 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room, Non Smoking

Standard Double Room, Non Smoking | Down duvets, in-room safe, desk, blackout curtains

Standard Double Room, Non Smoking

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

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Exterior

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  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Laundry
4.5 out of 5, Wonderful, (1070)
The price is €74
for 1 room
includes taxes & fees
24 Mar - 25 Mar
Sotetsu Fresa Inn Hiroshima

About this property

Trust Hotel

Hotel with spa services, near Mazda Zoom-Zoom Stadium
Along with spa services, this hotel has a microwave in a common area and a 24-hour front desk. WiFi in public areas is free. Additionally, a TV in a common area, a porter/bellboy and multilingual staff assistance are on-site.
Trust Hotel offers 109 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature down duvets. 42-inch LCD televisions come with premium digital channels.

Bathrooms include a separate bath and shower, slippers, bidets and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages. Public bath/onsen services include an indoor public bath.
Our customers tell us that they enjoy the helpful staff at Trust Hotel. During your stay, you'll be within walking distance of Mazda Zoom-Zoom Stadium. Features include free WiFi in public areas and spa services.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Amenities include a car charging station, multilingual staff and a lift
  • 14 minutes by foot from Mazda Zoom-Zoom Stadium and a 3-minute drive from Hiroshima Castle
As a guest of Trust Hotel, you'll find spa services, a vending machine, and multilingual staff. Public spaces have free WiFi. Trust Hotel also features a porter, a television in common area, and a lift.

Smoking is allowed in designated areas at this Hiroshima hotel.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Limited on-site parking

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Spa

  • Massage
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Front entrance ramp
  • Lift
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laundry detergent
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

Guests will receive smart lock details
This property doesn't offer after-hours check-in

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 17 years old.
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

TRUST HOTEL Hotel
TRUST HOTEL Hiroshima
TRUST HOTEL Hotel Hiroshima

Trust Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 136 out of 260 reviews
Rating 8 - Good. 74 out of 260 reviews
Rating 6 - Okay. 31 out of 260 reviews
Rating 4 - Poor. 13 out of 260 reviews
Rating 2 - Terrible. 6 out of 260 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time there and every thing was excellent!!👍 keep up the good work and thank you for letting me stay at your hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Enjoyed my stay, easy to find.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
良い点は美味しいパン
部屋に入るとカーペットに水溜まり。 エアコンの調子が悪いとの事。 7月半ば、かなり暑いのでエアコンを付けない訳にはいかず、でも水がボタボタが落ち続け、なかなか寝付けず。 廊下を歩いていると、ポタッと冷たい物が頭に、、、廊下の空調の周りも水漏れの痕があり、赤くなっている部分も。 建物は綺麗な感じで、お掃除の方も良い方だったので残念。 それからフロントデスク。 チェックインを終えて、20分ほど経ってから質問したい事があったのでフロントデスクへ。 すると無人のフロントデスク(フロントの人がチェックインする時に顧客を確認するパソコンの前)に私のパスポートのコピーが、まだそのまま置いてありました。セキュリティ面は良くないと思いました。大事な個人情報です、誰にでも見れる所に不用心に置いてあるのは頂けないです。 しかもチェックインの時私のパスポートを確認したにも関わらず、"ooさんで合ってますか?"と全く違う人の名前を行ってきたのにはびっくりしました(性別も明らかに違うのに)。 唯一良い点は無料の朝食。 パンがすっごく美味しいです。
Stayed 2 nights in Jul 2024

10/10 Excellent

HUI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk from the station, approximately 10minutes. Convenient stores nearby and lots of food options near the station. I tried the capsule room and it was very roomy. I had a pleasant night as the other guests were also courteous and noise was kept minimal.
Stayed 1 night in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

KEAN HU

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We're family of 4 pax and really glad to stay at Trust Hotel. Good value, clean room, spacious (extended makeup space from shower/bath room) for a family of 4 pax, nice breakfast, not aware there's a hot spring in facility, definitely an extra value added :)

10/10 Excellent

edina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a surprise as we didnt know it’s included in the room rate automatically. Sad thing is we didnt notice the onsen till day of check out. Would love to come back again.
Stayed 1 night in Oct 2023

6/10 Okay

Miguel, Corona

Liked: Cleanliness, staff & service, property conditions & facilities
Only two walking blocks from the train station. This is the neatest, cleanest, smelling good, Hotel in Japan. The bedsheets look so clean as if they where new.
Stayed 1 night in Oct 2023

4/10 Poor

Yin Yu

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Internet cafe with the private room is better than this hotel room. Doors are super goddamn loud and it doesn’t show that door in the pics. I feel very unsafe with the room because literally anyone can sneak in if I’m not there but they have CCTV at least at the hall way. Room is very dusty at the vent window.

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good base for a couple of days in Hiroshima. Just a 5 minute walk from the train station and the tour buses. Nice tidy simple hotel. Staff were really helpful especially when planning the day ahead.
Stayed 2 nights in Jul 2023

6/10 Okay

Morio

Travelled with family
Reasonably close to Hiroshima Station. And it's an easy walk to reach the hotel. It's perfectly fine for a short stay.
Stayed 1 night in Jul 2023

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice cabins but being ear plugs
The location was great - very close to the train station. The facilities were super clean and in nice condition. The staff were nice. I stayed in a cabin room with shared bathrooms. While everything was nice, the rooms had no soundproofing. I could hear people open and close their screens, snore, walking in the hall, rummaging through luggage, etc all night. Next time I stay, making sure I’d have comfy ear plugs
Stayed 1 night in Jul 2023

6/10 Okay

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There has to be better places to stay
Sadly this is not the quietest capsule I've stayed in... the screens fail to keep the sound out...bathrooms are a trek from the room so if you've got to use them in the middle of the night be prepared to take a stroll... and finally lets talk about the neighborhood... if you want to be in the heart of the red light district this is the place to stay
Stayed 2 nights in Jun 2023

10/10 Excellent

Aiko

Travelled with family
Very clean and everything was nice deal with price
Stayed 1 night in Jun 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very close to the train station. Nice and clean.
Stayed 2 nights in May 2023

8/10 Good

christopher

Liked: Cleanliness, staff & service
room was nice
Stayed 2 nights in May 2023

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the service very much! Staff was able to be professional in every way I can imagine. Would highly recommend staying here!
Stayed 2 nights in May 2023

10/10 Excellent

Vincent

Liked: Staff & service, amenities, property conditions & facilities
This hotel really surprised me and exceeded my expectations. The staff are very friendly and accommodating. The room was very clean and spacious. Many amenities are provided. There is a public bath, but it is small and gets crowded at night. And there are two washer/dry units as well. Breakfast is also included for free for all guests. I would definitely recommend this place to others and I will come back here the next time I visit Hiroshima.

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel approx 600 meters from train.laege room.good size bed.window that slightly opens. Hugh bathroom with bath and wet shower. Separate toilet. Staff speak or understand little English. Little instructions tv etc are in English. No hooks or rails to hang towels or washing in room.breakfast disappointing. Little western type food. No cereal or yogurt or fruit.Great mens and women bathhouse downstairs.overall hotel was very good.exceptionly clean.
Stayed 2 nights in Apr 2023

10/10 Excellent

Mei, Winnipeg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in their standard single room type. Very clean and surprisingly long room, self check-in and friendly staff when I accidentally forgot my keycard in the room, free breakfast starting from early in the morning, plenty of room amenities, and toiletries for you to take in the lobby.

8/10 Good

Tanus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern hotel near JR station
Great modern hotel. No English spoken at all but check in and out is through a machine. Room clean & comfortable and 5 min walk to the JR station, great to take a train in the early morning. Breakfast was good. The Onsen wasn’t amazingly clean but was ok
Stayed 1 night in Apr 2023

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and had lots of facilities. Breakfast was also nice.
Stayed 2 nights in Mar 2023

10/10 Excellent

ai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Clean room. Nice breakfast. We will use the hotel again. Thank you
Stayed 1 night in Dec 2022