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When one pays a premium price one should get premium service. On this trip I rode rovis rail and stayed in a suite at saxon hotel and villas in johannesburg. These are true 5 star. I know expedia caters to people with lower expectations. They should not rate this place 5 star. The air conditioner doesnt work. You will not be able to sleep.Make sure to ask them for a price list first. They offer you everything and you dont have any idea of what it costs. The food is horrible. Also remember one of your two game drives leaves at 530am. For people who want a true 5 star experience stay away.