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The Mercer

4.0 star property

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Photo gallery for The Mercer

One-bedroom Executive | Premium bedding, down duvets, Select Comfort beds, in-room safe
One-bedroom Executive | Premium bedding, down duvets, Select Comfort beds, in-room safe
Exterior
Studio Premier | Premium bedding, down duvets, Select Comfort beds, in-room safe
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
29 Jervois Street, Sheung Wan, Hong Kong
  • Hollywood Road
    ‪3 min walk‬
  • Hong Kong - Macau Ferry Terminal
    ‪4 min walk‬
  • Soho
    ‪6 min walk‬
  • Hong Kong (HKG-Hong Kong Intl.)
    ‪33 min drive‬

Room options

View all photos for One-bedroom Executive

One-bedroom Executive | Premium bedding, down duvets, Select Comfort beds, in-room safe

One-bedroom Executive

  • 56 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Studio Executive

Studio Executive | Premium bedding, down duvets, Select Comfort beds, in-room safe

Studio Executive

  • 37 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Studio Premier

Studio Premier | Premium bedding, down duvets, Select Comfort beds, in-room safe

Studio Premier

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Room

99 Bonham

  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available
4.5 out of 5, Wonderful, (1000)
The price is €303
for 1 room
includes taxes & fees
19 Feb - 20 Feb
99 Bonham

About this property

The Mercer

Art Deco Hong Kong hotel in Central & Western District with a 24-hour fitness centre
This smoke-free hotel features a 24-hour fitness centre, concierge services and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk and limo/town car service are on-site.
The Mercer offers 55 air-conditioned accommodations with laptop-compatible safes and espresso makers. Select Comfort beds feature down duvets and premium bedding. LED televisions come with cable channels and Netflix. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead, and hairdryers.

This Hong Kong hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the overall property condition at The Mercer. During your stay, you're just a quick walk from Hong Kong - Macau Ferry Terminal. Free WiFi in public areas, a 24-hour gym and dry cleaning service are available.
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Just a 4-minute walk from PMQ and 6 minutes on foot from Soho
As a guest of The Mercer, you'll find a 24-hour fitness centre, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. The business-friendly The Mercer also features concierge services, laundry facilities, and dry cleaning/laundry services.

This Art Deco Hong Kong hotel is smoke free.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Limo/town car service

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Espresso maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Mercer Boutique
Mercer Boutique Hong Kong
Mercer Boutique Hotel
Mercer Boutique Hotel Hong Kong
Mercer Hong Kong Hotel
Mercer Hong Kong
The Mercer Hotel Hong Kong
Citadines Mercer Hong Kong Hotel
Citadines Mercer Hotel
Citadines Mercer
The Mercer Boutique Hotel
Citadines Mercer Hong Kong Aparthotel
Citadines Mercer Aparthotel
The Mercer Hong Kong
The Mercer Hotel
The Mercer Hong Kong
The Mercer Hotel Hong Kong
Citadines Mercer Hong Kong

The Mercer Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 449 out of 967 reviews
Rating 8 - Good. 401 out of 967 reviews
Rating 6 - Okay. 65 out of 967 reviews
Rating 4 - Poor. 31 out of 967 reviews
Rating 2 - Terrible. 21 out of 967 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Sophia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

2/10 Terrible

Christian

Disliked: Cleanliness, amenities, property conditions & facilities
I left after the first night and moved to a nother hotel. The aircondition cant be adjusted properly and it is noisy, make sure you bring earplugs along. It probably hasnt been maintained for years. The curtains have several holes in it. The bathroom was moldy and and not clean. Some "left overs" of the previous guest were still in the bathroom. Overall the room was just not in a good condition, not clean and not what i expect at this price level. The location of the hotel is great! I would not recommend to stay at this hotel!
Stayed 3 nights in Jun 2024

10/10 Excellent

Enrique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THANKS
Stayed 3 nights in Apr 2024

2/10 Terrible

Krithi, Silver Spring

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelt of smoke on check in and was partially fixed on day 3 but continue to smell of smoke. On day four cockroaches welcomed us back to our room in the evening. Housekeeping standard were poor. We felt it was not value for money either.
Stayed 4 nights in May 2024

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
This is a serviced apartment building, not a hotel. Good for long trips if you want to do your own laundry, but not good for short business trips since they don't have room service and the external laundry service takes 3 days.
Stayed 6 nights in Oct 2023

2/10 Terrible

Riki

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Aircon was extremely noisy. Room flooded when using the shower.
Stayed 5 nights in Sep 2023

6/10 Okay

Brenda, Burbank

Travelled with partner
Liked: Cleanliness
The property is located near the financial center and once we figured our way around we found the metro station nearby. The staff did not understand us and there were no maps of the area. The backing of our curtains were ripped and need to be replaced. Housekeeping was very good and the suite was comfortable.
Stayed 4 nights in May 2023

8/10 Good

Steve

Stayed 2 nights in Apr 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023

6/10 Okay

Siew Fuang Violet

Liked: Staff & service
Conveniently located near the MTR and within walking distance to Central, with many F&B options nearby.
Stayed 4 nights in Mar 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Difficult to locate as located within meandering side streets and as surrounded by tall buildings everywhere, pinpointing on google map difficult. Location seemed a little on the derelict side. Didn’t feel safe walking back late at night. Charged HKD500 as deposit which wasn’t made aware prior to booking on Expedia. Queries staff at check-in, but was just told this is how they do it and if I wanted clarification, I needed to take it up with booking agent.The money has already been charged on my card. Am awaiting to see if it will be refunded. Complimentary beverages turned out to be two bottles of cheap soft drinks which other hotels would’ve given for free anyway. No room upgrade - was told already booked the best. Could’ve at least given a room on taller floor. Room smelled stuffy and unused for a long time. Not sure if it was cleaned prior to checking in.
Stayed 1 night in Mar 2023

10/10 Excellent

Yi-Ting

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very convenient with lots restaurants nearby. Room was clean and I enjoyed the modern look.
Stayed 1 night in Feb 2023

10/10 Excellent

Candy, Hong Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with lots of restaurants around. Near the SOHO and Lan Kwai Fong and Donki where you can do late night shopping and eating. Room is clean. TV with lots of channel and you can view Netflix and Youtube on the big screen. Bed is too soft.
Stayed 1 night in Oct 2020

2/10 Terrible

AlalehMozafaria, Dubai

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing..no view..the lay out not good. No aminites ..no break fast room...staff not cooperative..they even did not assist to take a taxi
Stayed 4 nights in Jan 2020

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large rooms, lovely environment.
Great stay - the hotel is really clean, rooms are surprisingly large, and it's good value for money.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
comfortable
kitchen was available, but calatory was not provided. if you will have small dishes in room, you had better prepare them by yourself.
Stayed 1 night in Jan 2020

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small boutique hotel in great location
Small boutique hotel, great views, comfortable rooms, friendly staff, good location. Not a lot of amenities or lobby, but these are not expected from such small hotel.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was great, a lot of food choices around. The staff was great and very friendly we had to leave our luggage there for the day.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staffs are friendly. the room was clean. close to everything!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Caliope, Hong Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great location, nice clean room. City views.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, short walk to lots of bars and eateries.
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location on HK island. Easy walk to ferry trains and trams as well as local bars and restaurants.
Stayed 7 nights in Nov 2019