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Everything was great EXCEPT that the parking garage was a long ways from our room. We were on the 28th floor and had to take 2 elevators going back and forth. But staff was very welcoming and patient which calmed my anxiety. I loved my view! I enjoyed my stay at this place!
Endy
Stayed 3 nights in Jul 2024
6/10 Okay
Alberto
3 Jul 2024
Disliked: Cleanliness
Didn’t like the quality of the room. Photos online are altered to make the room look better/ cleaner.
Disappointed in waiting for check-in due to not having the room ready. Very poor job in cleaning. Hospitality was extremely nice and professional when I submitted my complaint.
LeAnne
Stayed 1 night in Jun 2024
6/10 Okay
Monica
Travelled with family and small children
22 Jun 2024
Liked: Cleanliness
The beds were a bit uncomfortable more on the hard side. 😬 the internet was not working. They did said they were going to refund us for that. I will have to wait 5-7 days to see it on my statement.
Rooms need to be updated. Drapes were extremely past due to be replaced.
Can’t beat the view of the ocean, canal & Diamond Head. Pool area and laundry were great.
Awesome stay, would definitely come back in the future
Keemo
Stayed 6 nights in Apr 2024
10/10 Excellent
Linda
28 Apr 2024
Linda
Stayed 3 nights in Apr 2024
10/10 Excellent
Ann
23 Apr 2024
Ann
Stayed 7 nights in Apr 2024
6/10 Okay
Dean
10 Apr 2024
Disliked: Cleanliness, room comfort
Most standard rooms are small and quite dated with window shaker A/C Units that were quite noisy when trying to sleep. Also our bathroom sink was also our kitchen sink. We were moved halfway through our stay into a one bedroom suite much larger and had standard high wall A/C Units. Staff were pleasant.
Dean
Stayed 4 nights in Apr 2024
6/10 Okay
Verified traveller
Travelled with family
7 Apr 2024
Disliked: Room comfort
Buyer beware
Goods -
1) clean linen and towels
2) running water - hot and cold
3) after booking confirmation, they did send communication about major renovation. So props for being upfront. But doesn’t justify the cost.
Bads-
1) major renovation going on as the property shows its age - many listed facilities are not even open. Gym is closed. Sauna has a mostly being cleaned
2) sink in bathroom was clogged
3) there were roaches here and there. Not a full scale infestation
4) overall, not worth even $100 in current condition. What they charged is egregiously high
Verified traveller
Stayed 1 night in Apr 2024
2/10 Terrible
Robert
Travelled with partner
31 Mar 2024
Disliked: Property conditions & facilities
Our room on the 28th floor was dirty & full of Caca Roaches i was so stressed out it was a jorrible experience.
very nice and always helpful staff. Very clean and quiet. There is a pool and BBQ area, nice landscaping, fishponds.. Suites are updated, beds comfy. Nice balcony with table and chairs. We also had a small kitchen, which was perfect. Just behind the complex is the Ala Wai Canal and Boulevard- which is very walkable/ perfect for jogging..and within a 2 km walk from Hotel is the Library, a Safeway Store and the famous Leonard's Bakery.