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 Honolulu •1 Room
 Honolulu • 1 Room
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Castle Waikiki Grand Hotel

2.5-star property
134 Kapahulu Avenue, Honolulu, HI 09 725 22 184
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2.0 out of 5
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Points Of Interest

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Sundeck Studio Deluxe Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, City View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio, Kitchenette, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

City View Studio with Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Castle at Waikīkī Grand. During your stay, you're just a quick walk from Waikiki Beach. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the location
  • Steps from Honolulu Zoo and 7 minutes on foot from Waikiki Beach

Castle at Waikīkī Grand ratings based on 2 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 1.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Castle at Waikīkī Grand

Everyone (1) Business (1)
2 out of 5

Too many problems

Pros: Proximity to beach, good bar on 2nd floor.
Cons: Room needs refurbishing, blinds need completely replacing. Better sound proofing.
It is a relatively cheap hotel but I think theres still a minimum level of service that one expects from a hotel and this was not delivered. The hot water tap was not working in the sink, I stayed for four nights and reported this when I first noticed it, it was not fixed by the time I left. It was completely unclear how to switch the water output from the tap to the shower, I had to ask at reception about this. They had an info sheet explaining the shower operation for this particular room was unusual and how to activate it, but this wasn't displayed in the room. The blinds in the room let in a lot of light and had gaps between them. When fully closed it was still tricky to sleep at night or nap during the day. The gaps and the closeness of the next building made privacy feel lacking. There was a LOT of noise from some near-by air con unit, the proximity of this to the room made it a totally inappropriate location for a hotel room. The hotel should scrap this room and turn it into a storage or utility room. May be ok if you're deaf. Elements of the room (aircon duct, towels, shower head), were suspiciously dirty. The room is only cleaned at checkout, you will not get replacement sheets, towels, or a room clean for the duration of your stay. On the flip side the hotel staff that I complained at a lot were as helpful as they could be, Gary and especially Roxy really made my day and did everything possible to help me out. Unfortunately it was not possible to change rooms.

Posted by , from London on 13 Jan 2018

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Comment from Hotel Management

17 Jan 2018 by Ronald Sugihara, Hotel Manager

Aloha Timothy, I am very sorry about the inconvenience and problems you experienced during your stay. We have addressed these issues and are already fixing the hot water issue and planning to change the air conditioning unit. Your feedback is greatly appreciated. Mahalo!

2 out of 5

Ungeziefer im Bad - sehr laut - Lage OK

Es gab Kakerlaken im Badezimmer. Die Lüftung des Hotels sorgt für einen permanenten erheblichen Geräuschpegel. Das Personal ist unflexibel und sehr kurz ab. Der Schlafbereich ist in Ordnung reicht für einen kurzen Aufenthalt aus. Einen längeren Hawaii-Urlaub will man hier aber sicher nicht machen.

Posted by on 30 Jun 2015

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About the Castle Waikiki Grand Hotel

Location 134 Kapahulu Avenue, Honolulu, HI 96815

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a nightclub, and a terrace are also featured at Castle at Waikīkī Grand. Parking is available for a fee. Smoking is allowed in designated areas at this Honolulu hotel.

  • 25 guestrooms or units
  • 10 levels
  • Built in 1963
  • Nightclub
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Castle at Waikīkī Grand offers 25 air-conditioned accommodations with free newspapers and coffee/tea makers. This accommodation offers separate dining areas. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Cable televisions are provided.

  • Clothes dryer
  • Dining room
  • Television
  • Cable channels
  • Fridge
  • Microwave
  • Coffee maker
  • Kitchenware
  • Combined shower/bath
  • Newspapers (free)
  • Local calls (free)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Castle at Waikīkī Grand has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Bicycle rentals nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 6:00 AM - 10:00 PM. The front desk is staffed during limited hours.

The front desk at this property is open daily from 6:00 AM - 10:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - GE-182-164-6848-01

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The tax ID number is GE-182-164-6848-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and Carte Blanche. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Front desk opens daily at 6:00 AM
  • Front desk closes daily at 10:00 PM
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - GE-182-164-6848-01
  • Individually-wrapped food options are not available

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 35.38 per accommodation, per stay.
  • Cleaning fee: USD 159.55 per accommodation, per stay, (varies per unit)

We've listed all charges provided to us by the property.

This property charges the following mandatory cleaning fees at check-out, based on unit size and length of stay: USD 75 for Hotel Room units and USD 85 for Studio units, valid for stays of 1-2 nights; USD 125 for Hotel Room units and USD 135 for Studio units, valid for stays of 3-9 nights; USD 160 for Hotel Room units and USD 190 for Studio units, valid for stays of 10 nights or more.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 30.00 per night (in/out privileges)
  • Rollaway bed fee: USD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castle Grand Hotel
  • Castle Waikiki Grand
  • Castle Waikiki Grand Hotel
  • Waikiki Grand Hotel
  • Castle Waikiki Grand Hotel Hawaii/Honolulu
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.