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Hyatt Regency Waikiki Beach Resort & Spa

4.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hyatt Regency Waikiki Beach Resort & Spa

On the beach, beach towels
Lobby
Couples treatment room(s), sauna, body treatments, aromatherapy
On the beach, beach towels
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pet-friendly

Explore the area

Map
2424 Kalakaua Ave, Honolulu, HI, 96815
  • Waikiki Beach
    ‪1 min walk‬
  • Kuhio Beach Park
    ‪3 min walk‬
  • International Market Place
    ‪6 min walk‬
  • Honolulu, HI (HNL-Daniel K. Inouye Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (with Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (with Roll-in Shower)

  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Oceanfront

65-inch flat-screen TV with cable channels, TV, iPod dock

Junior Suite, 1 King Bed with Sofa bed, Oceanfront

  • 44.1 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Ocean View

65-inch flat-screen TV with cable channels, TV, iPod dock

Junior Suite, 1 King Bed with Sofa bed, Ocean View

  • 44.1 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse (Suite)

Penthouse (Suite) | Premium bedding, in-room safe, desk, laptop workspace

Penthouse (Suite)

  • 133 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Oceanfront (Diamond Head)

65-inch flat-screen TV with cable channels, TV, iPod dock

Junior Suite, 1 King Bed with Sofa bed, Oceanfront (Diamond Head)

  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed (Waikiki View)

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed with Sofa bed (Waikiki View)

  • 44.1 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Oceanfront

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Oceanfront

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View (Waikiki)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View (Waikiki)

  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub

  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub

  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (with Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (with Roll-in Shower)

  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Oceanfront

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Waikiki View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Waikiki View)

  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Oceanfront (Diamond Head)

Room, 1 King Bed, Oceanfront (Diamond Head) | Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Oceanfront (Diamond Head)

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront (Diamond Head)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Oceanfront (Diamond Head)

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View (High Floor, Waikiki View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, City View (High Floor, Waikiki View)

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View (High Floor)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Ocean View (High Floor)

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View (High Floor, Waikiki View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View (High Floor, Waikiki View)

  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (High Floor)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View (High Floor)

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront

65-inch flat-screen TV with cable channels, TV, iPod dock

Suite, 1 Bedroom, Oceanfront

  • 88 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Waikiki View)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Waikiki View)

  • 88 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Hyatt Regency Waikiki Beach Resort & Spa

Sea view resort with poolside bar, near Kuhio Beach Park
Catch some rays at the beach or spend the day relaxing at Hyatt Regency Waikiki Beach Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Hyatt Regency Waikiki Beach Resort & Spa offers 1230 accommodations with iPod docking stations and laptop-compatible safes. Rooms open to lanais. Beds feature premium bedding. 65-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, slippers, designer toiletries and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Na Ho'ola Spa has 16 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, facials and body wraps. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hyatt Regency Waikiki Beach Resort & Spa. During your stay, you'll be connected to a shopping centre and just a quick walk from Waikiki Beach. Enjoy features like free WiFi in public areas, plus 4 restaurants and 2 coffee shops/cafes. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy American cuisine with ocean views at Shor Restaurant, one of the property's 4 restaurants
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with hot stone massages, detox wraps or body treatments at Na Ho'ola Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a sauna and bicycles to rent
  • Guests really like the accommodation for the overall comfort, spaciousness and cleanliness
  • Just a 3-minute walk from Kuhio Beach Park and 6 minutes on foot from International Market Place
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hyatt Regency Waikiki Beach Resort & Spa offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 4 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 9 meeting rooms are available. Event space at this resort measures 10000 square feet (929 square metres) and includes a conference centre. A 24-hour fitness centre, a sauna, and spa services are also featured at the eco-certified Hyatt Regency Waikiki Beach Resort & Spa. For a fee, parking is available.

Smoking is allowed in designated areas at this Honolulu resort.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
Shor Restaurant – Overlooking the ocean, this buffet restaurant specialises in American cuisine and serves breakfast and light fare.
Kai Coffee – On-site coffee shop. Open daily.
Tucker & Bevvy – This café serves breakfast, lunch and light fare. Open daily.
The Buffet at Hyatt – This buffet restaurant overlooks the ocean. Open daily.
SWIM – This poolside restaurant specialises in American cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, French, German, Japanese, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 60 per night; includes in/out privileges)
  • Covered valet parking on site (USD 70 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 42.99 to 42.99 for adults and USD 21.49 to 42.99 for children
  • 2 coffee shops/cafes
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Kai Coffee
  • Shor Restaurant
  • SWIM
  • The Buffet at Hyatt
  • Tucker & Bevvy

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Spa tub

Family friendly

  • Children's games
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station
  • Conference centre (10,000 square foot of space)

Outdoors

  • Beach towels
  • On the beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Hand-held showerhead
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (114 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 57.81 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • Faxes
  • Fitness centre access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 42.99 to 42.99 for adults and USD 21.49 to 42.99 for children
  • Covered self-parking fee: USD 60 per night (in/out privileges)
  • Valet parking fee: USD 70 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per week
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - GE-046-203-2896-01
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.
This property's TAT number is TA-020-671-2832-01.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Pool access available from 7:30 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Regency Waikiki Beach
Hyatt Regency Waikiki Beach Resort
Hyatt Waikiki Beach
Hyatt Waikiki Beach Resort
Resort Waikiki Beach
Waikiki Beach Hyatt
Waikiki Beach Hyatt Regency
Waikiki Beach Resort
Hyatt Regency Waikiki Resort And Spa
Hyatt Regency Honolulu
Hyatt Regency Waikiki Resort Spa
Hyatt Honolulu
Hyatt Regency Waikiki Beach Resort & Spa Hawaii/Honolulu
Hyatt Regency Waikiki Hotel Honolulu
Hyatt Regency Waikiki Beach Resort Spa
Hyatt Regency Waikiki & Spa
Hyatt Regency Waikiki Beach Resort Spa
Hyatt Regency Waikiki Beach Resort & Spa Resort

Hyatt Regency Waikiki Beach Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2311 out of 3838 reviews" "
Rating 8 - Good. 918 out of 3838 reviews" "
Rating 6 - Okay. 353 out of 3838 reviews" "
Rating 4 - Poor. 135 out of 3838 reviews" "
Rating 2 - Terrible. 121 out of 3838 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anthea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Loved the hotel and love that there was a bidet. They gave complimentary water bottles and eco bag which is so cute!
The view from my balcony!
Stayed 1 night in Oct 2024

4/10 Poor

Gary

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Oct 2024

2/10 Terrible

Martha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities
💛
Stayed 6 nights in Oct 2024

10/10 Excellent

Heyward, Villa Rica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Open air atrium.
Stayed 6 nights in Oct 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 4th stay at the Hyatt Regency Waikiki and my wife and I have enjoyed all of our stays here. Great location, great staff and given it's design, there was many options for great views of Waikiki. Yes, many of the rooms are showing their age but it appears they are slowly being remodeled. We would like to thank all the staff including the front desk, housekeeping and at the Regency Lounge. Jaimie who helped us check in was very helpful and kind. At the Regency Lounge, we had appreciated the whole team's professionalism and service, including: Neil, Mark, Cris, Kealoha, Conner, Tiffany, Emiko and Yuki. You all made our trip wonderful and we look forward to coming back. Globalist benefits were recognized and we were upgraded to a high floor, ocean front room, club access, and more. We had two minor hiccups that were not the hotels fault but they did address immediately (thank you Security team). Valet parking was smooth but pricey and the team up front were fast, friendly and helpful (thank you Frank). We will be returning and always looking forward to our trip here.
Stayed 1 night in Oct 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

2/10 Terrible

Ikina

Stayed 5 nights in Sep 2024

8/10 Good

Craig

This hotel has a wonderful location and beautiful views. The hotel itself is ok, but definitely showing its age. Peeling wallpaper, worn looking carpet, jerky elevators, archaic parking structure. The staff is very pleasant, and the room is comfortable, but it all feels very old. Time for a refresh.
Stayed 3 nights in Oct 2024

10/10 Excellent

NETORA CHINIQUE, MESQUITE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing . The front staff (James) was awesome. Excellent location. Beach was nice. Weather was great. No complaints!
Stayed 7 nights in Oct 2024

8/10 Good

Omar Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Parking was terrible, everything else was great. However, the rooms do feel pretty old for the price you're paying. Unfortunately for us, during our stay there was a huge construction project happening next door, so we wouldn't get any quiet in the morning, waking up really early
Stayed 7 nights in Aug 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty hotel, great classes offered - ukulele lessons, lei making, bracelet making, etc - fun and educational.

6/10 Okay

Angela

Stayed 5 nights in Sep 2024

10/10 Excellent

Rossanne Lea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large, bed was comfortable, nice amenities. loved the use of chairs and towels. Umbrella rental was very close. The location is great, across from the beach, close walking to shops and nice restaurants and close to the park. Best location in Waikiki.
Stayed 7 nights in Oct 2024

4/10 Poor

Alexander

Travelled with partner
Liked: Cleanliness, staff & service
Our stay at the Hyatt regency in Waikīkī was just about a total nightmare. For 4 days out of the 8 nights we spent at the hotel, we were awoken by a group of the Hyatt hotel employees protesting outside at 7AM on the dot with drums and megaphones. Even though we were on the 7th floor, we could still hear them loud and clear through the sliding glass door to the balcony. There was also another morning when we were awoken by drilling/ construction noises at 8AM from what sounded like the room directly above ours. There is also a restaurant/bar across the street with open walls that blasts loud music until 2AM each morning that also easily comes into the room making it hard to relax/sleep at night. To top it off, one would expect a 4-Star hotel to have their rooms in top condition but our room had clear wallpaper patches, uneven ceiling paint and even what appeared to be some water damage on the wall corner near the air conditioner vent. Overall this felt more like a 2-Star hotel at times and I was highly disappointed by my experience here.
Stayed 8 nights in Oct 2024

6/10 Okay

Andrea

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed our stay this week in Hawaii with our family. We enjoyed the local eateries and walkable entertainment centers. However, our check in experience was not very pleasant as the lady helping us was rude and talked over us whenever we had a question. It’s as though she may get the question asked often or was just irritated that we didn’t just provide our credit card, accept keys and leave her alone. So that was very unpleasant. Also, the parking is absolutely ridiculous. For us, who traveled with a family of 5 and 2 extra family members- 7 of us total- we rented a car to get around and explore around the island. We rented a full size SUV which was very hard to utilize parking structures because of the height, but to charge your guests a daily parking fee of $50 each night was just completely atrocious. And valet was $70 / they had the first 5 floors and the rest was shared between guests and public parking. We even had to park offsite and the market place one night. Parking should be included for hotel guests in my opinion and if it’s not, the price shouldn’t be more than what it costs to fill up a tank of gas for a week. Moving on, the hotel grounds were nice and maintained, the rooms were spacious but outdated a bit (especially the showers) but nothing we couldn’t get passed. Our hotel room faced the downtown area and sunset (beautiful) so we were satisfied. Overall our stay was good and comfy.
Stayed 5 nights in Oct 2024

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was across from the beach, which was great. However, it was in a busy area so if you are looking for seclusion take that into account. Check in was easy, except the website only mentions the $49 a night resort fee. On top of that, there is a $50 a day incidental charge which we were not prepped for. . Uber was able to get to us with ease. We did have issues with delivery for food and had to go down multiple times. The room we were in needed some upgrades for the cost- paint was worn, spots around the room, water spots in the bathroom ceiling. Was definitely shocked to see a Hyatt property in that condition. The property was upkept and the shops were good. Staff was friendly for those we encountered. We enjoyed the Luau dinner offered.
Stayed 4 nights in Oct 2024

4/10 Poor

Rosa Vilma

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The property is in need of major renovation, especially the bathrooms. I was initially put in a room where the bathtub is bubbly and soft when you stand on it. It felt like it was about to give out. The paints were chipping in several areas in the room. You can hear outside noise at all times.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jeffery

Stayed 4 nights in Oct 2024

10/10 Excellent

Kalena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, friendly
Stayed 7 nights in Oct 2024

10/10 Excellent

Chizoba

Good
Stayed 5 nights in Oct 2024

10/10 Excellent

Nazareth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
👏👏👏
Stayed 1 night in Oct 2024

10/10 Excellent

Jose Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

4/10 Poor

Blandina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Take care of the bathroom the ceiling texture was falling out and there were a lot of hair in the bathroom floor
Stayed 6 nights in Oct 2024

10/10 Excellent

Reynelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We stayed on the 35th floor and we had partial ocean view. The only issue I saw with our hotel was that the bathroom needed extra cleaning. Overall the property can use an upgrade. The self parking area needs upgrading as well as the parking spots are too narrow. Going in and out of the parking garage was a hassle. We almost got hit head on by a valet driver because she was going up the ramp really fast and we were heading down. There literally is no room for another vehicle to go in and out of the ramps.
Stayed 5 nights in Oct 2024