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Hôtel L'Europe

4-star property
15 Route de Neuf-Brisach, Horbourg-Wihr, Haut-rhin 09 725 22 184
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4.0 out of 5
Very good!
See all 10 ebookers Reviews

"Very good facilities, situation, parking. Friendly considerate staff. Easy access to city by bus. Strongly recommended " More

By a verified traveller on Tue 02 Jul 2019

Points Of Interest

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Premium Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Traditional Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Apartment

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 2 Max

Premium Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Double Room, Terrace

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hôtel L'Europe. During your stay, you'll be close to Little Venice. Features include free WiFi in public areas and free self-parking, plus a restaurant.

  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy French cuisine while dining at Le Comptoir d'Henri
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 6 minutes by car from Little Venice and 6 minutes from Collegiale St-Martin
  • Pets welcome for a fee

Hôtel L'Europe ratings based on 10 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hôtel L'Europe

Everyone (7) Couples (1) Family (1)
5 out of 5
Very good facilities, situation, parking. Friendly considerate staff. Easy access to city by bus. Strongly recommended

Posted by on 2 Jul 2019

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2 out of 5
Ankunft war gut. Netter Empfang, nette Dame die uns bis aufs Zimmer begleitete, da wir dies nicht auf Anhieb gefunden hatten. Das war dann für diesen Tag auch das einzige wirklich erfreuliche. Danach habe ich die verschiedenen Quittungen, die der Buchung und die des Hotels mteinander verglichen und es bestand eine Diskrepanz von fast 30 Euro zu meinem Nachteil, die ich anscheinend bei der Buchung zuvielbezahlt hätte. Man sagte uns dass sei die Provision von Booking. Das ganze passte dann auch ins restliche Bild. Das Zimmer, der Service und die Diskrepanz entspricht absolut nicht den 4 Sternen mit dem das Hotel angepriesen wird. Teppiche mit Flecken, Bettüberzüge mit Flecken, Pappbecher als Zahngläser in der Toilette und nur ein Vorhang vor dem Fenster zum zuziehen, der aber nicht viel brachte, Staub überall. Das schlimmste jedoch war jedoch das Geräusch die ganze Nacht hindurch, als würde jemand duschen. Fast kein Auge zugetan. Dann noch was zum Service. Wir waren den ganzen Tag unterwegs und wollten am Abend vor dem ins Bett gehen noch schnell was essen. Bei Fragen über die spärliche Anzahl der Gerichte auf der Speisekarte konnte uns der Service nicht mal erklären um was für ein Gericht es sich handelt. Wir haben es dann auf Google nachgeschaut. Es kam ganz etwas anderes als man uns am Tisch erklärt hat. Das Frühstücksbuffet am nächsten Tag war sehr positv . Sehr reichhaltig, schmackhaft und schön präsentiert. Alles in allem aber keine 4 Sterne würdig.

Posted by on 13 Oct 2023

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Comment from Hotel Management

23 Oct 2023 by Hotel l'Europe

Wir danken Ihnen für Ihre Rückmeldung. Es tut uns leid, dass Sie Ihren Aufenthalt nicht genossen haben. In der Tat gibt es einen Unterschied zwischen dem, was Sie online direkt an den Vermittler zahlen, und dem, was der Vermittler uns über Ihren Aufenthalt auszahlt. Bezüglich des Zimmers hatten Sie die erste Zimmerkategorie des Hotels gewählt. Diese ist in der Tat älter als unsere anderen Zimmerkategorien. Wir bieten auch höhere Kategorien an. Wir nehmen Ihre Anmerkungen zur Kenntnis und leiten sie an unsere Teams weiter. Schließlich bieten wir zum Abendessen nun ein kaltes Buffet, Käse und Desserts sowie mehrere warme, traditionelle elsässische Gerichte, die am Tisch serviert werden. Mit freundlichen Grüßen.

5 out of 5
Hotel Parkplatz ist nicht gesichert uns wurden 2 Fahrräder vom Hotel Parkplatz vom Autogepäckträger gestohlen

Posted by on 11 Sep 2023

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Comment from Hotel Management

10 Oct 2023 by Hotel l'Europe

Nous vous remercions pour votre retour. Nos deux parkings sont extérieurs et sans réservation. Nos équipes vous ont également assister à réaliser votre déclaration de vol et à vous mettre en relation avec la gendarmerie.L'hôtel propose également des garages fermés et privatifs contre un supplément.

5 out of 5
Super Lage,sehr freundliches Personal.Komme gerne wieder.

Posted by on 9 Apr 2023

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4 out of 5
Super hotel, hilfsbereites personal, gutes essen.

Posted by on 23 Jun 2022

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5 out of 5

Posted by on 1 Mar 2020

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4 out of 5
bonjour, dans l'ensemble nous sommes satisfait 👍

Posted by on 11 Oct 2019

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4 out of 5

Posted by on 15 Jan 2019

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3 out of 5

Von einem 4 Sterne Haus erwarte ich mehr

Das Frühstück könnte etwas mehr Auswahl bieten. Im Spa Bereich sollte ein Angestellter schauen, dass alles ordentlich ist und freie Handtücher zur Verfügung stellen. Es wird ein Zimmerservice angeboten, jedoch gibt es gar keine Menü Karten. Positiv sind die kostenlosen Parkplätze.

Posted by on 1 Apr 2018

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3 out of 5
1 seule nuit. Agréable près de Colmar. Nous n'avons pas eu le temps de profiter du spa. Donc, je ne peux pas donner mon avis sur ce sujet.

Posted by on 28 Nov 2016

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About the Hôtel L'Europe

Location 15 Route de Neuf-Brisach, Horbourg-Wihr, Haut-rhin 68000

Renovations + Closures

The following facilities are closed on Sunday and Monday:

  • Restaurant

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre, 10 meeting rooms, and coworking spaces. Public spaces have free WiFi. Event space at this hotel measures 4306 square feet (400 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hôtel L'Europe. Self parking is free. This 4-star Horbourg-Wihr hotel is smoke free.

  • 1 building
  • 120 guestrooms or units
  • 3 levels
  • Conference rooms
  • 4306 sq ft of conference space
  • 400 sq. m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Colmar Station (5.8 km / 3.6 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Hôtel L'Europe offers 120 accommodations with minibars and a safe. Beds feature premium bedding. 40-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Le Comptoir d'Henri – This restaurant specialises in French cuisine and only serves dinner. A children's menu is available. Reservations are required.

Eclipse – On-site bar. Open daily.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 12 per pet, per nightService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, mobile payments and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, Eurocard, cash and mobile payments. For guests' safety, the property includes a smoke detector in all accommodation.

  • Mobile payments
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Smoke detector
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.10 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 17 for adults and from EUR 8 for children
  • Pet fee: EUR 12 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hôtel L'Europe
  • Hôtel L'Europe Horbourg-Wihr
  • L'Europe Horbourg-Wihr
  • Hôtel L'Europe Hotel
  • Hôtel L'Europe Horbourg-Wihr
  • Hôtel L'Europe Hotel Horbourg-Wihr

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.