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Russ Hill Hotel

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Russ Hill Hotel

Interior
Lounge
Breakfast, lunch and dinner served
Family Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
View from property

Reviews

5.8 out of 10

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Parking available
  • Pet-friendly
  • Breakfast available

Explore the area

Map
Charlwood, Gatwick, Horley, England, RH6 0EL
  • Gatwick Aviation Museum
    4 min drive
  • Crawley Town Hall
    14 min drive
  • Manor Royal Business Park
    16 min drive
  • London (LGW-Gatwick)
    17 min drive

Room options

View all photos for Twin Room

Twin Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Twin Room

  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Family Room

  • 21 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Double Room

Double Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Single Room

  • 7 sq m
  • Sleeps 1
  • 1 Single Bed

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About this property

Russ Hill Hotel

Mediterranean hotel with 24-hour front desk and coffee shop/cafe
Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Additionally, self parking, a 24-hour front desk and a garden are on-site. Housekeeping is available once per stay.
Russ Hill Hotel offers 190 accommodations with a safe and coffee/tea makers. Televisions come with digital channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Horley hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided once per stay.

During your stay at Russ Hill Hotel, you'll be close to Manor Royal Business Park. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, a lift and a fireplace at reception
  • 12 minutes by car from Tilgate Park and 13 minutes from Hawth Theatre
  • Dogs welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Russ Hill Hotel also features a garden, a fireplace in the lobby, and room service (during limited hours). For a fee, parking is available.

This Mediterranean Horley hotel is smoke free.

For a fee, guests can enjoy a English breakfast daily from 7 AM to 9:30 AM.
Ruspers Restaurant – This buffet restaurant serves breakfast, lunch and dinner. A children's menu is available.
The Garden Lounge Bar – This bistro serves lunch and dinner. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (GBP 5 per day)

Food and drink

  • Daily English breakfast available 7 AM to 9:30 AM for a fee: GBP 10.50 for adults and GBP 5.25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Ruspers Restaurant
  • The Garden Lounge Bar

Things to do

  • TV in common areas

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (once per stay)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet (varies based on length of stay)
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.00 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 10.50 for adults and from GBP 5.25 for children
  • Uncovered self-parking fee: GBP 5 per day
  • Pet fee: GBP 10 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Russ Hill Horley
Russ Hill Hotel Horley
Hotel Russ Hill
Russ Hill Hotel Hotel
Russ Hill Hotel Horley
Russ Hill Hotel Hotel Horley

Russ Hill Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 104 out of 1001 reviews" "
Rating 8 - Good. 236 out of 1001 reviews" "
Rating 6 - Okay. 272 out of 1001 reviews" "
Rating 4 - Poor. 204 out of 1001 reviews" "
Rating 2 - Terrible. 185 out of 1001 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

5.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Daniel

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
.
Stayed 1 night in Sep 2024

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The Hotel was lovely but was given a wrong key on arrival which when I got to my room another person was in there so had to go back to reception and no apologies was given for the mix up And then due to bad weather over night they had a power cut which I know was out of their control but when everyone was leaving and handing bk keys staff was just taking the keys without saying anything to customers which was a tad rude
Stayed 1 night in Sep 2024

2/10 Terrible

Alan

Disliked: Property conditions & facilities
Had no running water or electricity. No offer of refund or any provisions. Staying with 2 young children needing to be clean and not being able to even flush the toilet made it a very uncomfortable stay
Stayed 1 night in Sep 2024

6/10 Okay

Daniel

Business traveller, Travelled with group
Liked: Staff & service
Y
Stayed 3 nights in Sep 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and welcoming, hotel very clean, rooms fine, no issues. Would use again.
Stayed 1 night in Sep 2024

4/10 Poor

Cliff

Disliked: Staff & service, amenities, property conditions & facilities
rooms are a bit decent No internet Noise from planes
Stayed 1 night in Aug 2024

10/10 Excellent

ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing was a problem was the road was close and it was a hard to find when had to find another way to get to hotel
Stayed 1 night in Aug 2024

8/10 Good

Zoe

Only problem was I booked this hotel because details say it has a lift it doesn’t have a lift
Stayed 1 night in Aug 2024

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay. We’d stayed the previous weekend and decided to book in again as we were working in the area for a second weekend. The staff here are fantastic especially the ladies on reception and the man running the bar (weekend of 15th September). So welcoming and friendly. The rooms are spotlessly clean. The two we stayed in had recently been decorated. The showers had a good supply of hot water with the showers working perfectly well. If you’re looking for a posh, snobby hotel then don’t stay here. The Russ Hotel is a diamond in the rough and the reasonable room prices reflect this. The food in the bar is good. Great choice and very affordable. We are working in the area next year and will definitely book here again. The Russ hotel provides good, clean, value for money. There is also a huge car park where you can book long stay parking which is obviously ideal as you are located near to Gatwick. It’s the little things that matter the most to us and if you too are looking for friendly people, a clean environment, a hot shower, tasty food and a comfortable bed all at great prices, then stay here.
Stayed 3 nights in Aug 2024

4/10 Poor

Nova

Disliked: Room comfort
Needs improvement
Definitely not recommend for more than 1 night due to noise from planes in & out of Gatwick. Booked as had flight from Gatwick 2 days later. Stayed for 2 nights and room was not cleaned on morning after check-in. Carpet in hallways dated. Breakfast quality, poor for price….sausages dried out.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kalyan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for small family
Family Room is very spacious, clean and nice
Stayed 1 night in Aug 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entrance foyer classic timbered decor comfortable and very clean. Reception and service staff friendly and professional
Stayed 1 night in Aug 2024

4/10 Poor

chris

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There were lots of little bugs on two of the beds and the hotel was quiet tired looking
Stayed 1 night in Aug 2024

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, room comfort
Excellent value for money with kind helpful staff
We enjoyed our stay. The staff we met were really friendly. They were all very polite and helpful. Our room was small but adequate. The bathroom was great with a fantastic double size shower. Lots of hot water and nice towels. It was a little diamond in the rough. We would definitely recommend and have already booked to stay again next week.
Stayed 2 nights in Aug 2024

4/10 Poor

Sergiu

Travelled with family
Good price, but no free WiFi or shuttle to airport
I called the hotel from the airport 5 times in 30 mins, every time phone was either not picked up, or picked up and hanged up right away. When I got at the hotel, the free WiFi advertised on the website, was not free.
Stayed 1 night in Aug 2024

8/10 Good

Eyitope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The highlight of my stay was the amazing 3 course buffet dinner for £12.50. Nice location, lots of comfortable common areas, large beautiful garden, Clean rooms, nice location for Gatwick airport. Negatives were dirty general toilet near the reception and about £10 per day additional for WIFI access in rooms but free WIFI in communal areas.
Stayed 1 night in Aug 2024

8/10 Good

grahame

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good quality accommodation ,But our room had no opening window only a sky light The TV Was inoperative, Tried ever remote button menus etc to no-avail.
Stayed 1 night in Aug 2024

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our bedroom could have been a little bit larger
Stayed 1 night in Jul 2024

10/10 Excellent

MOHAMMED

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating even tho we had arrived at 3am as we had a cancelled flight from Manchester so had to drive to Gatwick for an alternative
Stayed 1 night in Jul 2024

8/10 Good

Paula

Travelled with partner
Liked: Staff & service, amenities
The property and facilities were good, with plenty of easy parking. Food & drink reasonably priced. Staff were very friendly. HOWEVER - We had booked a double room and were given a twin, this didn't bother us too much as we were only staying 1 night. The room was hot but we had a fan. My husband fell sleep about 10.15pm and I was sat on the bed with just a towel over me watching tv when I heard a key in the door and a foreign guy (Scandinavian looking) popped his head round the door, saw me sat on the bed with just a towel over me and said 'oowww sorry, sorry, sorry' and swiftly disappeared. We were both tired so propped a chair against the door but didn't really relax until midnight when we knew check-in was over. When we went down to breakfast the next morning they didn't have our room down for breakfast. We explained what had happened during the night and the waiter went off to reception to check we had paid for breakfast and on his return explained there had been a mix-up with the rooms and we had been given the key to the wrong room at check-in. When mentioning it to reception they apologised and were going to make a note to switch our room but we said we were only staying 1 night, it was more of a security issue that 2 keys had been given out to the same room and in a case of a fire they would not have been able to account for everyone safely and our experience could've been a more terrifying experience for an older couple for family with youn children.
Stayed 1 night in Jul 2024

4/10 Poor

Claire

Travelled with family
Disliked: Property conditions & facilities, room comfort
Poor experience
When we checked in it was late 11pm they gave us our room key we went to our room opened the door and there was already a couple in the room who were in bed and very shocked when we opened the door, gave them a fright!! We then had to go back to the reception to ask for another room we were given one it was a hot night the room didn’t have a window!!
Stayed 1 night in Jul 2024

8/10 Good

Mark

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Worth the money. Nice building
Stayed 1 night in Jul 2024

6/10 Okay

Rebecca

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This property was very hot and because we had to have the windows open it was very noisy too. It was very clean, and staff friendly, breakfast was adequate but I would not purchase it again. It is very tired and could do with redecorating as all a bit drab.
Stayed 1 night in Jul 2024