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Best Western Plus Heritage Inn

3.0 star property

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Photo gallery for Best Western Plus Heritage Inn

Reception
Outdoor pool, open 10:00 AM to 9:00 PM, pool loungers
Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed) | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe
Exterior
Laundry room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Houston, TX
  • Daikin Park
    ‪9 min drive‬
  • Toyota Center
    ‪11 min drive‬
  • George R. Brown Convention Center
    ‪11 min drive‬
  • Houston, TX (HOU-William P. Hobby)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed) | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby

Quality Inn

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
3.5 out of 5, Good, (607)
The price is €67
for 1 room
includes taxes & fees
17 Apr - 18 Apr
Quality Inn

About this property

Best Western Plus Heritage Inn

Hotel with free breakfast, in the vicinity of Port of Houston
This smoke-free hotel features an outdoor pool, a 24-hour fitness centre and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and dry cleaning are on-site.
Best Western Plus Heritage Inn offers 62 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. This accommodation offers separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 37-inch LED televisions come with premium satellite channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include baths or showers with a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

Our customers tell us that they can't get enough of the helpful staff at Best Western Plus Heritage Inn. During your stay, you'll be close to Port of Houston. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests speak favourably about the clean guestrooms and the overall condition of the property
  • 7 minutes by car from Port of Houston and 9 minutes from Daikin Park
Best Western Plus Heritage Inn offers its guests an outdoor pool and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. Free breakfast is served daily. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Best Western Plus Heritage Inn. Limited free parking is available on a first-come, first-served basis.

This Houston hotel is smoke free.

Guests are served a free buffet breakfast daily from 6 AM to 9 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (71 centimetre high)
  • Handrails in stairways (76 centimetre high)
  • Lever door handles
  • Lift (122 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LED TV with premium cable/satellite channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, mobile payments and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 9:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Heritage Houston
Best Western Heritage Inn Houston
Houston Best Western
Houston Best Western plus
Best Western Plus east Houston heritage Inn
Best Western Plus Inn Suites I-10 EAST
Best Western Plus Houston heritage Inn Channelview
Best Western Plus Jacinto city heritage Inn
Best Western Plus Houston cloverleaf
Best Western Plus Houston north shore
Best Western Plus Houston heritage Inn & Suites Hotel
Best Western I-10 EAST Houston
Best Western Plus Channelview
Best Western Plus heritage Inn galena park
Best Western Plus heritage Inn port Houston
Best Western east downtown Houston
Best Western Plus heritage Hotel I-10 EAST
Best Western Plus heritage Inn And Suites

Best Western Plus Heritage Inn Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 284 out of 611 reviews
Rating 8 - Good. 162 out of 611 reviews
Rating 6 - Okay. 66 out of 611 reviews
Rating 4 - Poor. 39 out of 611 reviews
Rating 2 - Terrible. 60 out of 611 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was excellent!!
Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regretful choice
I had prepaid my room.I didn't find out until checking into the hotel that the hotel does not allow you to have guest visit I chose this location because it was a Central location for my family to be able to visit me after my chemo. Treatment. At the time of my check-in. I noticed that my reservation hadn't been corrected to include my grandchild. I told the young lady at the desk my grandchild was not listed. She was very rude, said, oh well, you would need to pay $10 now per day that it should have been done at the time of my reservation. I explained that I had called to update the reservation and they told me that they had added her and no change in the cost? I was charged through my incidentals $,20 for 2 nights plus tax. Also, the last and final straw was when my daughter try to bring food to me in my room, she was not allowed to bring the food to the room, they said that they do not allow. Food in the rooms. What kind of hotel is this obviously? Not a very good one, the worst experience I've ever had in a hotel. The young lady was the rudest. Person to deal with, she cared nothing about anybody. She was obviously mad or something going on with her. When I first arrived, I tried making small talk with her she just wouldn't even pay attention. I called customer relations, but no success with them either. They said the location was individually owned and that they would look into it.
Stayed 2 nights in Dec 2024

10/10 Excellent

Viktor, Auburn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Tamas

Stayed 1 night in Dec 2024

10/10 Excellent

Toneria

Travelled with partner
Staff and service was very good!
Stayed 1 night in Dec 2024

8/10 Good

carol

Travelled with family
Liked: Property conditions & facilities, room comfort
good for price.
Hotel was nice, night staff at desk was wonderful and very helpful. Room smelled of smoke/HTC. Day staff at front desk was rude and not helpful. Breakfast was good.
Stayed 2 nights in Dec 2024

8/10 Good

Sindhu

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

4/10 Poor

Stephen

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Sub par
Room had pee around the rim. Everywhere else appeared clean. Called front desk sge said she will look into it & hung up. I went downstairs to check what she was going to do since she wasnt clear about what she was going to do. She looked at the pee & took pics. Put us in another room, but didnt seem happy about it. Was not friendly. Beds were super firm. Half pillows uncomfortable. Breakfast area was clean & ok choices. Price was affordable but would not stay again.
Stayed 1 night in Dec 2024

10/10 Excellent

ALEJANDRO

Stayed 3 nights in Nov 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed 1 night in Nov 2024

8/10 Good

Olympia

Business traveller
Liked: Staff & service
Disliked: Cleanliness
My room smelled like mildew and the toilet had urine stains or rust stain but it was left unclean
Stayed 6 nights in Nov 2024

8/10 Good

Kristin

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Jose Felipe

Stayed 1 night in Nov 2024

6/10 Okay

John, Houston

Travelled with family, Business traveller
Liked: Amenities
The first-floor carpet was not cleaned. You can see the tracks on the carpet. Need to have REAL eggs instead of those patty eggs. For the coffee get some Delight Hazelnut.
Stayed 1 night in Nov 2024

10/10 Excellent

Garreth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Veronica, rio grande

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Oct 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience staying here.
Stayed 1 night in Sep 2024

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

kennesty

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my worst experience at a hotel in Houston. I paid the $100 and was told that I was refunded on my check out date 10/19 and I have yet to receive my refund. My room also had roaches I had to keep my bags on the tables .
Stayed 1 night in Oct 2024

8/10 Good

SWARNALATHA

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Oct 2024

8/10 Good

Adan, Greensboro

Liked: Cleanliness
Front desk staff no very professional and kinda rude.
Stayed 1 night in Oct 2024

6/10 Okay

Christopher A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My biggest complaint would be a sign stating no visitors. I understand not wanting to have people rent out the rooms for parties, but as a grown adult if I have somebody visit my room it's not their business. Most importantly when you make a reservation online that is not refundable, you are not informed of this. Totally ridiculous.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Bad experience overall
The front desk host was heavy set older woman who was very rude to me during my stay here. The lady made me feel very uncomfortable and berated me over breakfast. I was trying to grab food for my sick boyfriend when she walked up and gave me attitude for no reason and then proceeded to stare at me uncomfortably from the front desk as if I did something wrong which did not make me feel welcomed as a guest here. I didn't see her singling out any other guests when there were plenty of loud guests in the breakfast area and families with unattended children running around, but she had a problem with me grabbing food for my sick boyfriend. It didn't need to escalate to this level, but I did not appreciate the rude behavior this front desk person gave me for doing absolutely nothing wrong. We will not be returning to this hotel ever after this terrible experience we had. Also it is nowhere close to the convention center in Houston traffic.
Stayed 1 night in Oct 2024

10/10 Excellent

Jillian

Stayed 1 night in Oct 2024