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Heritage Place Houston Brookhollow

3.0 star property

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Photo gallery for Heritage Place Houston Brookhollow

Reception
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
BBQ/picnic Area
Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board
Standard Room | Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Housekeeping
  • Air conditioning
  • Gym

Explore the area

Map
2504 North Loop West, Houston, TX, 77092
  • Daikin Park
    ‪11 min drive‬
  • Toyota Center
    ‪12 min drive‬
  • George R. Brown Convention Center
    ‪13 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪34 min drive‬

Room options

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Standard Double Room

  • Sleeps 4
  • 2 Double Beds

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About this property

Heritage Place Houston Brookhollow

Hotel with free parking, in the vicinity of Downtown Aquarium
This smoke-free hotel features an outdoor pool, a fitness centre and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, a coffee shop/cafe and a seasonal outdoor pool. Housekeeping is available on request.
Heritage Place Houston Brookhollow offers 197 air-conditioned accommodations with coffee/tea makers and a hairdryer. LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Heritage Place Houston Brookhollow. During your stay, you'll be within walking distance of Karbach Brewing. Features include free WiFi in public areas and free self-parking, plus an outdoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 11 minutes by car from Downtown Aquarium and 11 minutes from CityCentre
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Heritage Place Houston Brookhollow offers its guests an outdoor pool and a fitness centre. Along with a coffee shop/cafe, there's a snack bar/deli on site. A 24-hour business centre and a meeting room are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 468 square feet (43 square metres) and includes conference space. A terrace, barbecue grills, and gift shops/newsstands are also featured at the business-friendly Heritage Place Houston Brookhollow. Free self parking is available.

This Houston hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • 468 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower (91 centimetre high)
  • Grab bar near toilet (91 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per accommodation, per stay (maximum USD 200 per stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay
  • 0.53 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 40 per accommodation, per stay (maximum USD200 per stay)
  • Service animals are exempt from fees
  • Management fee: USD 100.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in December and close in December.
  • Pool access available from 7:00 AM to 10:00 PM
  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Heritage Houston Brookhollow
Heritage Place Houston Brookhollow Hotel
Courtyard by Marriott Houston Brookhollow
Heritage Place Houston Brookhollow Houston
Heritage Place Houston Brookhollow Hotel Houston

Heritage Place Houston Brookhollow Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 22 out of 40 reviews
Rating 8 - Good. 10 out of 40 reviews
Rating 6 - Okay. 4 out of 40 reviews
Rating 4 - Poor. 2 out of 40 reviews
Rating 2 - Terrible. 3 out of 40 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Bennett

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice. The property is a little older, but well kept. The staff was very friendly. Overall a great stay for the price
Stayed 2 nights in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I only stayed for one night. The bed was comfortable and the shower had a strong spray. The small cabinet refrigerator was cold. The combination a/c & heater thermostat was accurate. Hotel doesn't provide breakfast. The tv offered numerous stations and the wifi had a strong signal.
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
The location offers a great distance from downtown and near the heights!
Stayed 1 night in Mar 2025

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place all the way around. I just hate they took breakfast away, but I still love it and leaving all my stars.Ms. Rosa is the best. Great customer service and she stays on top of everything. I love her. Highly recommend
Stayed 1 night in Mar 2025

8/10 Good

Trikelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very ducked off but it’s really nice and clean. I did not like the fact that we were put all the way on the 3rd floor in the middle of the hotel which was miles away from the elevator and they don’t have microwaves in the rooms. So if u wanna warm something and u get a far room just wait until the next morning. I did get a first floor and that was very convenient to everything. The pool area is nice and clean and very pretty at night. When I read the reviews before the stay it stated they had breakfast, currently THEY ARE NO LONGER SERVING BREAKFAST only coffee, which was disappointing. Overall everything else was nice and they have a gas station in the front of the hotel and some stores on the back street of the hotel.
Stayed 1 night in Mar 2025

10/10 Excellent

Jaine L.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice overnight stay
We had a very nice overnight stay at Heritage Place. The staff was friendly and helpful, and the room was clean and comfortable. It was very quiet and the bed comfortable. We will stay here again.
Stayed 1 night in Mar 2025

10/10 Excellent

Mirakal

Liked: Property conditions & facilities
Loved my stay
Stayed 2 nights in Mar 2025

10/10 Excellent

Gami

Liked: Property conditions & facilities

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and service
Nice and quiet only thing is food is a bit lame or too basic but its not a big deal for me since there are so many restaurants around the area. But other than that I really enjoy the stay.
Stayed 2 nights in Mar 2025

8/10 Good

Acasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Coral LeAnn, Huntsville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet hotel located between two destinations I had to be at.
Stayed 2 nights in Mar 2025

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Rosa ay check-in was amazing! The room was clean spacious and comfortable. We were on the 1st floor poolside so it was perfect! Pipo was clean as well.
Stayed 1 night in Mar 2025

10/10 Excellent

Gami

Travelled with partner
Liked: Cleanliness, amenities
Great
Stayed 1 night in Mar 2025

10/10 Excellent

Trikelle

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
So the hotel itself is nice. THERE WONT BE ANYMORE BREAKFAST per the staff. I was very upset bc I read the reviews and all said they had good breakfast but they have now stopped it. The pool scenery is very nice and my kids loved it. This is a very large hotel and we were put all the way to the back at the top I hated the walk but I am now on the first floor, which is so much better. There is no microwave in the rooms, so u have to warm your food downstairs. If u get a room far like me do everything before you have to go back to your room. Overall very good and clean hotel.
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Kelly

Stayed 1 night in Mar 2025

6/10 Okay

David

Travelled with family
Liked: Staff & service
Reservation System at hotel was broken
Stayed 2 nights in Mar 2025

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience. Safe place.
Stayed 1 night in Feb 2025

2/10 Terrible

Cameron B.

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked to be moved to a different room after our first night there. We moved rooms in the middle of the night because the mold was so strong it was making our eyes water and skin crawl any time we went into the bathroom. We thought the move at first was the right choice although the bathroom in the second spot felt even worse but couldn’t directly connect to mold since it wasn’t visible like it was in the other room. We were wrong. We couldn’t turn on the AC unit because we would INSTANTLY start itching and eye would hurt. We didn’t want to move again so we suffered through the last night. We let the front desk know about the issues and that they had a serious infestation of mites in the second room. If your skin looks like you just took acid with how wavy it is and the sweat covered notebook you keep in your back pocket looks like someone left you a good morning pick me up YOU HAVE AN INFESTATION! The whole place obviously has mold and mold brings mold mites, which can and often bring scabies, and skin infections, and everything else you don’t want to be paying $100 or more a night for.
Stayed 1 night in Mar 2025

2/10 Terrible

Kelly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked to be moved to a different room after our first night there. We moved rooms in the middle of the night because the mold was so strong it was making our eyes water and skin crawl any times we went into the bathroom. We thought the move at first was the right choice although the bathroom in the second spot felt even worse. We were wrong. We couldn’t turn on the AC unit because we would INSTANTLY start itching and eye would hurt. We didn’t want to move again so we suffered through the last night. We let the frount desk know about the issues and that they had a serious infestation of mites in the second room. If your skin looks like you just took acid with how wavy it is and the sweat covered notebook you keep in your back pocket looks like someone just left you a good morning pick me up YOU HAVE AN INFESTATION! The whole place obviously has mold and mold brings mold mites which can bring scabies and skin infections and everything else you don’t want to be paying $100 or more a night for.
Stayed 1 night in Mar 2025

8/10 Good

Asia

Travelled with family
Liked: Staff & service, room comfort
I was a little uncomfortable about the adjoining door but Gonzalo, the maintenance guy came and made sure the door was secure. Rosa at the service desk was always polite and friendly.
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ok for 2 nights
Pros: close to freeways, comfy bed, spacious bedroom, friendly staff, continental breakfast Cons: smelly hallways, small bathroom with poor ventilation, not many breakfast choices, ice machine was broken on our floor (3rd)
Stayed 2 nights in Mar 2025

10/10 Excellent

stephanie

Liked: Cleanliness
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good. Comfortable bed and clean room. Check in was easy. Check out was odd. The hotel refunded the sepsis they took upon check in, but they didn't charge us anything. They said we would get a receipt in a week to ten days. They seemed to not realize that we needed to pay them. And they claimed to not know the total amount agreed upon. Suggest paying hotels.com up front for less trouble.
Stayed 2 nights in Mar 2025