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Four Points by Sheraton Houston West

3.5 star property

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Photo gallery for Four Points by Sheraton Houston West

Reception
Breakfast, lunch, dinner served; American cuisine
Breakfast, lunch, dinner served; American cuisine
Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Pet-friendly
  • Pool
  • 24/7 front desk

Explore the area

Map
11191 Clay Rd, Houston, TX, 77041
  • Baseball USA The Yard
    ‪5 min drive‬
  • CityCentre
    ‪5 min drive‬
  • Memorial City Mall
    ‪6 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪28 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed

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About this property

Four Points by Sheraton Houston West

Suburban hotel with free local area shuttle and 24-hour business centre
Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business centre. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool and a business centre are on-site. Change of towels is available on request
Four Points by Sheraton Houston West offers 158 air-conditioned accommodations with iPod docking stations and a safe. Pillowtop beds feature down duvets. 49-inch LCD televisions come with premium cable channels, pay-per-view films and Netflix. Microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us that they enjoy the overall property condition at Four Points by Sheraton Houston West. During your stay, you'll be within walking distance of Baseball USA The Yard. Free WiFi in public areas, free self-parking and a free area shuttle are available. This property offers pet-friendly amenities, such as an off-lead area.
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine while dining at Clay Urban Kitchen
  • Full breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • Just a 5-minute drive from Baseball USA The Yard and a few minutes from CityCentre
  • Free local-area shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including an off-lead area
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre, 2 meeting rooms, and coworking spaces are available.

WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1350 square feet (125 square metres) and includes conference space. A seasonal outdoor pool, a vending machine, and multilingual staff are also featured at the business-friendly Four Points by Sheraton Houston West. Self parking is free. A complete renovation of Four Points by Sheraton Houston West was completed in July 2022.

This 3.5-star Houston hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Clay Urban Kitchen – This restaurant specialises in American cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.
Lobby Lounge – This lobby lounge specialises in American cuisine and serves breakfast, lunch, dinner and light fare. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle
  • Area shuttle
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 for adults and USD 5 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Clay Urban Kitchen
  • Lobby Lounge

Things to do

  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free area shuttle
  • Free cot
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 1,350 square feet of conference space
  • 2 meeting rooms
  • 24-hour business centre
  • Coworking space

Outdoors

  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Area rugs in public areas
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in public areas
  • Lift (152 centimetre wide door)
  • Pool hoist on site
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (107 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • Hulu
  • IPod dock
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 60.00 per accommodation, per week, plus a one-time cleaning fee of USD 30 and a deposit of USD 50 per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • An off-lead area is available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 10 for adults and from USD 5 for children
  • Pet deposit: USD 50 per day
  • Pet fee: USD 60.00 per accommodation, per week plus a one-off USD 30 cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests arriving after 10:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open on 01 April and close on 17 November.
  • Pool access available from 7 AM to 10 PM
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton Houston West
Sheraton Hotel Houston West
Sheraton Houston West
Sheraton Houston West Hotel
4 Points By Sheraton Houston, Memorial City
Four Points By Sheraton Houston, Memorial City Hotel Houston
Four Points Houston
Houston Four Points
Houston Sheraton
Sheraton Houston West Hotel Houston
Sheraton Houston West Hotel
Four Points by Sheraton Houston West Hotel
Four Points by Sheraton Houston West Houston
Four Points by Sheraton Houston West Hotel Houston

Four Points by Sheraton Houston West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 287 out of 552 reviews
Rating 8 - Good. 138 out of 552 reviews
Rating 6 - Okay. 53 out of 552 reviews
Rating 4 - Poor. 35 out of 552 reviews
Rating 2 - Terrible. 39 out of 552 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Get front desk help
Stayed 3 nights in Jan 2025

8/10 Good

Joanna

Stayed 3 nights in Jan 2025

10/10 Excellent

Ludovick, Largo

Stayed 1 night in Dec 2024

10/10 Excellent

Nola

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was nice but could use a bit of upkeep.
Stayed 1 night in Dec 2024

2/10 Terrible

jack

Disliked: Staff & service, property conditions & facilities
I lost smart phone in the hotel room.
Stayed 4 nights in Dec 2024

10/10 Excellent

Loan Thanh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice.
Stayed 7 nights in Dec 2024

8/10 Good

Dajore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good stay for a pretty good price
Stayed 2 nights in Dec 2024

8/10 Good

Amy s

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I have to be honest there was a very musty mold smell in the second floor hallway which is where our room was. And felt a little uneasy with a police car sitting in the parking lot one night into the morning!
Stayed 3 nights in Dec 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Beatriz

Travelled with family and small children
Disliked: Cleanliness, staff & service
Services have changed and Orbitz have not updated. The facility is charging for breakfast per person when just last month in November it was free. Housekeeping does not play attention to cleaning. We had to repeat for them to sweep because they had not done so the day before. Since our last stay in November it has changed a lot, not sure if it’s new owners or what happened.
Stayed 5 nights in Dec 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Precious

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in process was easy!
Stayed 3 nights in Dec 2024

10/10 Excellent

OMAR, san antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady on the front desk, she has more experience with the customer service
Stayed 1 night in Dec 2024

10/10 Excellent

Clarence

Travelled with family
Amazing atmosphere and staff
Stayed 1 night in Dec 2024

10/10 Excellent

mickey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than pleased!
We were very pleased with the accommodations for a very reasonable rate. We will definitely stay here again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Demontra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

John Thomas

Stayed 2 nights in Nov 2024

2/10 Terrible

Curtis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find somewhere else to stay
Smell was terrible and cockroaches the size of small dogs
Stayed 3 nights in Dec 2024

6/10 Okay

Ronald

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Bianca

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a convenient location. The Property was also well kept. Staff was very nice. The parking lot wasn't safe someone vehicle got broken into. The had a small fire in the kitchen on our last day of our stay. We woke up to a fire alarm going off and someone over yhe speakers asking us to evacuate the building around 6am. Imagining waking up to something frightening and trying to scramble for clothes and your valuables just in case the fire seriousl.
Stayed 2 nights in Dec 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing room and room service
Stayed 1 night in Dec 2024

6/10 Okay

Ronald

Stayed 4 nights in Nov 2024

10/10 Excellent

giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Genaro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 3 nights in Nov 2024

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff
Stayed 1 night in Nov 2024