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Heights House Hotel, Ascend Hotel Collection

3.0 star property

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Photo gallery for Heights House Hotel, Ascend Hotel Collection

Exterior
Property amenity
Fireplace
Standard Room, 1 King Bed, Non Smoking | Premium bedding, memory-foam beds, desk, blackout curtains
Property amenity

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
  • Pool
  • Air conditioning
  • 24/7 front desk
  • Pet-friendly

Explore the area

Map
100 W Cavalcade St, Houston, TX, 77009
  • The Heights Theater
    ‪3 min drive‬
  • Hobby Center for the Performing Arts
    ‪5 min drive‬
  • Downtown Aquarium
    ‪5 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪24 min drive‬

Room options

Room, 1 Queen Bed, Accessible, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 Queen Bed

Suite, 1 King Bed, Non Smoking (Efficiency, Upgrade)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, memory-foam beds, desk, blackout curtains

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Courtyard View

Premium bedding, memory-foam beds, desk, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Courtyard View

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, memory-foam beds, desk, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, memory-foam beds, desk, blackout curtains

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Courtyard View, 42" TV)

Premium bedding, memory-foam beds, desk, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking (Courtyard View, 42" TV)

  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Courtyard View

Standard Room, 2 Queen Beds, Non Smoking, Courtyard View | Premium bedding, memory-foam beds, desk, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Courtyard View

  • Sleeps 4
  • 2 Queen Beds

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Exterior

Sheraton Houston Brookhollow Hotel

  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
4.1 out of 5, Very good, (1004)
The price is €124
for 1 room
includes taxes & fees
10 Mar - 11 Mar
Sheraton Houston Brookhollow Hotel

About this property

Heights House Hotel, Ascend Hotel Collection

Art Deco Houston hotel in Northside with free breakfast
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, coffee/tea in a common area and a seasonal outdoor pool. Housekeeping is available on request.
Heights House Hotel, Ascend Hotel Collection offers 133 air-conditioned accommodations, with blackout curtains. Memory foam beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit.

This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). An iron/ironing board, hairdryers and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the hotel include an outdoor pool.
Heights House Hotel, Ascend Hotel Collection's great location gets high marks from our customers. During your stay, you'll be close to Downtown Aquarium. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine and pool views while dining at Space Cowboy
  • Take a swim in the outdoor pool
  • Amenities include meeting rooms, conference space and multilingual staff
  • Guests have great things to say about the location and the clean guestrooms
  • 5 minutes by car from Downtown Aquarium and 6 minutes from Daikin Park
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include meeting rooms and coworking spaces. Event space at this hotel measures 175 square feet (16 square metres) and includes conference space. An outdoor pool, a vending machine, and multilingual staff are also featured at the business-friendly Heights House Hotel, Ascend Hotel Collection. Self parking is free.

This Art Deco Houston hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 10:00 AM.
Space Cowboy – This poolside bar specialises in local cuisine. Happy hour is offered.

Languages

Arabic, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Space Cowboy

Things to do

  • Evening entertainment
  • Games
  • Outdoor pool

Family friendly

  • Fenced pool
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Turndown service

Business services

  • 175 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Handrails in stairways (91 centimetre high)
  • Hardwood flooring in room
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Smooth flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Champagne service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay
  • Administrative fee: USD 1.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in March and close in November.
  • Pool access available from 10:00 AM to 9:00 PM
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Heights House Hotel
Heights House Hotel, Ascend Hotel Collection Hotel
Heights House Hotel, Ascend Hotel Collection Houston
Heights House Hotel, Ascend Hotel Collection Hotel Houston

Heights House Hotel, Ascend Hotel Collection Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 479 out of 950 reviews
Rating 8 - Good. 199 out of 950 reviews
Rating 6 - Okay. 108 out of 950 reviews
Rating 4 - Poor. 66 out of 950 reviews
Rating 2 - Terrible. 98 out of 950 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Max

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was closed when we arrived for renovations. Never got a single email from this hotel or Expedia about this closure. Had to scramble last minute to find another hotel on our vacation. Despite not even having the chance to stay here, it is also in a very bad part of town. Literally pick anywhere else to stay in the city over this unprofessional "hotel".
Stayed 1 night in Nov 2024

2/10 Terrible

Chris

Closed for refurbishment with no communication. Had to book somewhere else on the day. It has been a week and no refund.
Stayed 2 nights in Oct 2024

2/10 Terrible

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Matias De

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had built in nightlife. It was fun and fresh
Stayed 4 nights in Aug 2024

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Tiana

Stayed 2 nights in Aug 2024

10/10 Excellent

Fabian

Stayed 4 nights in Aug 2024

2/10 Terrible

Noah

Stayed 3 nights in Aug 2024

6/10 Okay

Kipp

Liked: Cleanliness, property conditions & facilities, room comfort
Competing with a pool DJ
It was pleasant how ever the pool was taken over by a DJ and a singles crowd with lots of excessive noise until 11pm . It competed with the tv and our own music. If was informed of private function at the beginning we would’ve tried this place another time .
Stayed 2 nights in Jun 2024

2/10 Terrible

Genaro

They don’t have rooms available. Waste of time on reservation or payment.
Stayed 1 night in Aug 2024

2/10 Terrible

Flor

Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveller

This property is clearly a party atmosphere, but not an ideal hotel stay. The check in area had music blaring so loudly that I was convinced we were in the wrong place. The rooms in reality look far different from the photos online, but were fine enough. The curtains in the room do not close well so we had light from the hall coming in all night. The worst part of our stay was that the hotel checked someone else into our room and they were able to access our room thinking it was theirs. If we had not been inside with the deadbolt locked, this person would have been able to fully step into the room. This left us feeling uneasy that someone else would be able to come into the room while we were out and unable to leave the door deadbolted. During the night, we could hear people arguing in the hallway as if they were in our own room. While the hotel seems great for a day at the pool, I would not recommend this place to stay at.
Stayed 1 night in Jul 2024

10/10 Excellent

Hilario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great stay minus all the construction. Rooms were nice and cozy and ac was super cold. I’d definitely stay again and front desk personnel were very friendly.
Stayed 2 nights in Jul 2024

6/10 Okay

Chris

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Cool vibe, breakfast is weak
Stayed 1 night in Aug 2024

6/10 Okay

Joseph

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We had roaches in our room and bed. Pool vibe was excellent. Restaurant is good but expensive.
Stayed 1 night in Aug 2024

10/10 Excellent

Melanie

Good
Stayed 1 night in Aug 2024

8/10 Good

LaShawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and pleasant service.
Stayed 6 nights in Jul 2024

4/10 Poor

Julia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2024

2/10 Terrible

Yolanda

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Josh

Travelled with group
Liked: Staff & service
A blast
Was a fun place to stay pool party every night good drinks
Stayed 2 nights in Apr 2024

8/10 Good

Trinell

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Enjoy our Stay there and will be back!!
Stayed 2 nights in Jul 2024

2/10 Terrible

stacey

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Checked in at 3:00. Very loud music which could be heard in room with foul language being played around property and around pool for an upcoming event. Elevator broken and had to cling three flights of stairs with luggage. Walkway seemed unstable in places. Staff was great. We left.
Stayed 2 nights in Jul 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars!
Stayed 1 night in Jul 2024

10/10 Excellent

Andrew

Stayed 1 night in Jul 2024