Holiday Inn Express & Suites Houston NW/Beltway 8 West Road, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express & Suites Houston NW/Beltway 8 West Road, an IHG Hotel

Exterior
Outdoor pool
Suite, 1 King Bed | In-room safe, individually decorated, individually furnished, desk
Lobby
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Gym
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
9120 West Road, Houston, TX, 77064
  • Sam Houston Race Park
    5 min drive
  • Heron Lakes Golf Course
    6 min drive
  • Traders Village
    7 min drive
  • Houston, TX (IAH-George Bush Intercontinental)
    22 min drive

Room options

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Mobility, Comm, Roll Shwr)

  • Sleeps 4
  • 2 Queen Beds

Standard Room

  • Sleeps 1
  • 1 Single Bed

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Accessible (Communication, Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

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About this property

Holiday Inn Express & Suites Houston NW/Beltway 8 West Road, an IHG Hotel

Hotel in Houston with free breakfast and 24-hour fitness centre
This smoke-free hotel features an outdoor pool, a 24-hour fitness centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and dry cleaning are on-site.
Holiday Inn Express & Suites Houston NW/Beltway 8 West Road, an IHG Hotel offers 87 air-conditioned accommodations with a safe and free newspapers. Each accommodation is individually furnished and decorated. 37-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express & Suites Houston NW/Beltway 8 West Road, an IHG Hotel. During your stay, you'll be close to Willowbrook Mall. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast offered
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 8 minutes by car from Willowbrook Mall and 11 minutes from CityCentre
Holiday Inn Express & Suites Houston NW/Beltway 8 West Road, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness centre. WiFi and wired Internet are free in public spaces. A business centre and a meeting room are available. Free breakfast is served. Event space at this hotel measures 350 square feet (32 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and coffee/tea in common area are also featured at the business-friendly Holiday Inn Express & Suites Houston NW/Beltway 8 West Road, an IHG Hotel. Free self parking is available.

This Houston hotel is smoke free.

Guests are served a free buffet breakfast.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 350 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Holiday Inn Express Suites Houston NW/Beltway 8 West Road

Holiday Inn Express & Suites Houston NW/Beltway 8 West Road, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 498 out of 803 reviews" "
Rating 8 - Good. 176 out of 803 reviews" "
Rating 6 - Okay. 50 out of 803 reviews" "
Rating 4 - Poor. 35 out of 803 reviews" "
Rating 2 - Terrible. 44 out of 803 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kyron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean an quite and security officer present
Stayed 3 nights in Aug 2024

10/10 Excellent

Ezinne

Liked: Amenities
.
Stayed 3 nights in Aug 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! Very nice people who were helpful at every step
Stayed 1 night in Aug 2024

8/10 Good

Luom

N
Stayed 2 nights in Aug 2024

6/10 Okay

Arup

Stayed 1 night in Aug 2024

8/10 Good

Joe, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms and beds are comfortable. Air conditioning was excellent. Plumbing is great .
Stayed 1 night in Aug 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

Pattie, Palm Coast

Liked: Staff & service
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
This is by far the worse Holiday Inn I’ve stayed at. Check in seemed like a bother to the clerk and every time we passed the counter there was never anyone there. The room had a musky smell. The beds were at least clean and comfortable but we couldn’t even get them to bring extra blankets to our room. The service was terrible and the employees didn’t seem like they really wanted to be bothered with requests.
Stayed 2 nights in Aug 2024

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities
Management and front desk were completely incompetent Watched Newsmax at nught but cable provider did not allow access to Newsmax during the day Bacon wasn’t provided at breakfast
Stayed 1 night in Aug 2024

8/10 Good

Erik

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good value for room and facilities. Nice pool and the 1200 checkout is a plus. Breakfast was good, although would have preferred a waffle maker instead of the pancake maker since it seemed to not be working every time we tried to use it.
Stayed 2 nights in Aug 2024

10/10 Excellent

Perla

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No offense to the establishment, but I was expecting a 4/10 hotel. I was wrong, everything was smoothly to check in to check out. No confusion to getting billed to the room when my kids purchased snacks. I recommended this hotel for family stays.
Stayed 1 night in Aug 2024

8/10 Good

Jose

Me gustó la ubicación
Stayed 3 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting and Poor Staff
Worst Holiday Inn Express I have stayed at. We had a couple of problems there: 1. We found a bedbug in one of our booked rooms, and when we told the person at the front desk, he just said ok. My wife had to tell him to tell the manager and he just asked for our phone number and told us the manager will call us back (we haven’t received any call). Such a disgusting experience to have in a Holiday Inn Express, we are never going back to these hotels. 2. On the day of the checkout (which is at 12pm) the housekeeper tried to get into our room two times at 8am while we were sleeping (we had hung the do not disturb thing in our door and locked it) and a couple of minutes later she knocked on the door and asked that if we were going to checkout. Such an unprofessional staff. 3. Another one of our booked rooms was in front of the Boiler Room and told the front desk person that our room smelled of a lot of gas, she just said that it is normal, and she can’t do anything. I don’t know if that’s normal but I’m pretty sure it is not, that is such a dangerous thing.
Stayed 2 nights in Jul 2024

10/10 Excellent

Daniel

Stayed 1 night in Aug 2024

8/10 Good

Katrin

Liked: Cleanliness, room comfort
Disliked: Staff & service
This hotel is usally nice, this is about my third or fourth stay, at check in the lady was not too friendly, we stayed on the third floor and the room had a really weird smell , even after i sprayed deodorant the smell was still there. The wifi was terrible.
Stayed 2 nights in Jul 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Jun 2024

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quick stay
Stayed 1 night in Jun 2024

10/10 Excellent

Kay

Stayed 1 night in Jun 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Katrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Its a really nice hotel, lady at front desk was very nice. Breakfast was good. Very comfortable room.
Stayed 1 night in May 2024

6/10 Okay

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
For the breakfast it was limited
Stayed 4 nights in Jun 2024

6/10 Okay

Loraine

Disliked: Property conditions & facilities
Facility was old and dark. Bathroom smelled sewer. Toilet paper was very hard - harder than public restrooms toilet paper. Breakfast food was running low. Pancake batter was running out.
Stayed 1 night in Jun 2024