6/10 Okay
Santiago
Travelled with family
7 Dec 2024
Houston vacation
We enjoy booking a hotel with a suite that includes a separate living area plus a kitchen. When we checked in they informed us that our room was not available but they could put us another room that was not a suite and my brother who was on the trip would get his own room at no extra charge for our entire stay. However, they called us around 2ish the next day and informed us that our suite was available and we would have to move to our suite. So we had to drive all the way back to the hotel, pack and move to our new room which was an inconvenience. Plus we had roaches in our room too which was gross. There were two really sweet front desk ladies that helped us. Carmen however, was not that sweet and had an attitude.

Santiago
Stayed 4 nights in Nov 2024