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MainStay Suites Texas Medical Center/Reliant Park

2.5 star property

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Photo gallery for MainStay Suites Texas Medical Center/Reliant Park

Lobby
In-room safe, desk, laptop workspace, blackout curtains
Suite, 1 Queen Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains
Outdoor pool, pool loungers

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • Air conditioning
  • Kitchen
  • Parking included
  • 24/7 front desk

Explore the area

Map
3134 Old Spanish Trl, Houston, TX, 77054
  • Hermann Park
    ‪16 min walk‬
  • Houston Zoo
    ‪3 min drive‬
  • Houston Methodist Hospital
    ‪3 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪37 min drive‬

Room options

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite, Multiple Beds, Accessible, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Superior Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

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About this property

MainStay Suites Texas Medical Center/Reliant Park

Family-friendly Houston hotel in Astrodome with free parking
Along with an outdoor pool, this smoke-free hotel has a 24-hour fitness centre and a snack bar/deli. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Other amenities include a 24-hour business centre, a seasonal outdoor pool and a business centre. Weekly housekeeping is available.
MainStay Suites Texas Medical Center/Reliant Park offers 89 air-conditioned accommodations with DVD players and laptop-compatible safes. This accommodation offers separate sitting areas and includes dining tables. 32-inch LCD televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and coffee/tea makers. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at MainStay Suites Texas Medical Center/Reliant Park. During your stay, you'll be within walking distance of Hermann Park. Features include free WiFi in public areas, free self-parking and a free area shuttle.
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute drive from Houston Zoo and a few minutes from MD Anderson Cancer Center
  • Free local-area shuttle service
MainStay Suites Texas Medical Center/Reliant Park offers its guests an outdoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. A 24-hour business centre and meeting rooms are available.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 538 square feet (50 square metres) and includes conference space. A vending machine, an arcade/games room, and multilingual staff are also featured at the family-friendly MainStay Suites Texas Medical Center/Reliant Park. A free area shuttle within 3 mi is available. Free self parking is available.

This Houston hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 3 mi
  • Area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Dining table
  • DVD player
  • Free area shuttle
  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 538 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open on 01 October and close on 25 February.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Mainstay Suites Choice Hotels TX Medical Ctr Reliant Hotel
Mainstay Suites Choice Hotels TX Medical Ctr Reliant Houston
Mainstay Suites Choice Hotels TX Medical Ctr Reliant
Mainstay Suites Choice Hotels TX Medical Ctr Reliant Houston
Mainstay Suites Choice Hotels TX Medical Ctr Reliant Hotel
Mainstay Suites Choice Hotels TX Medical Ctr Reliant
Mainstay Suites by Choice Hotels TX Medical Ctr / Reliant
MainStay Suites Texas Medical Center/Reliant Park Hotel
MainStay Suites Texas Medical Center/Reliant Park Houston
Mainstay Suites by Choice Hotels TX Medical Ctr / Reliant
MainStay Suites Texas Medical Center/Reliant Park Hotel Houston

MainStay Suites Texas Medical Center/Reliant Park Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 412 out of 1002 reviews
Rating 8 - Good. 288 out of 1002 reviews
Rating 6 - Okay. 136 out of 1002 reviews
Rating 4 - Poor. 87 out of 1002 reviews
Rating 2 - Terrible. 79 out of 1002 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Bernadette

Travelled with group
Stayed 1 night in Nov 2024

6/10 Okay

Bonnie

Coffee pot didn’t work No hair dryer
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Will visit after renovation
Check in was cool, Cornell was very professional!! Go to room and awaiting us was a roach on one of our pillows as well as plenty little roaches. The hotel looks to be renovating so hopefully after the renovation they will have control of the roaches. And the sofa looked like it was found on the side of the road and just put in the room. We did bring the roach found on our pillow to front desk attention and was told we would get new pillowcases, but when we returned the same pillowcases was on the pillows
Stayed 2 nights in Nov 2024

10/10 Excellent

Twyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfying
We have stayed at Main Stay a number of times and we have no complaints
Stayed 1 night in Nov 2024

10/10 Excellent

Justin, Normangee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a surgery at St Luke’s the following morning, and the shuttle got us there from the hotel no problem. Stayed a night at the hospital and still was able to leave our car at the hotel and get picked up by the shuttle the next day. Really takes stress of driving around the med center area off of your shoulders…PLUS a great money saver on parking.
Stayed 1 night in Nov 2024

10/10 Excellent

Jody

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Marisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid and as advertised
One of the rooms had sour smell from A/C unit. Steph was quick to move to another room. That was good.
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Clean, but under construction/update. Appreciate the make up removal pads, shampoo, etc. ice machine on 4 doesn’t work.
Stayed 1 night in Nov 2024

2/10 Terrible

Monique

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service
For the price, it was great. Outside looks better than the inside. Looks like they are removing. Big room . Only thing I didn’t like was the pillows.
Stayed 1 night in Nov 2024

10/10 Excellent

Myriane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to Cordell at the front desk for the good service
Stayed 1 night in Nov 2024

6/10 Okay

Michelle

Liked: Staff & service
After reading the reviews, I was hesitant to stay here but it wasnt as bad as most of the reviews. Yes, the place is dated, could stand a renovation (new carpets, fresh paint, etc) but our room and our hall didnt smell of mildew, we saw 1 bug. They clearly spray regularly. The small kitchenette was handy, there was no oven so we couldnt really prepare anything for meals. They do have a shuttle service to the medical center which was great (runs every hour Monday through Friday) and Gary, the driver, was a wonderful, compassionate gentleman. I would probably stay here again.
Stayed 5 nights in Nov 2024

10/10 Excellent

Twyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its close to MD Anderson
Stayed 1 night in Oct 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We spent one night here as we were only in town for 1 day visiting a friend at MD Anderson. The area felt a bit empty as there is no shopping or restaurants really close. However, the hotel is convenient to the medical district and the staff was fabulous. Cordell was very welcoming and gave lots of suggestions of where we could explore around town. Some of the facilities are are bit run down and in need of repair. However, there were renovations occurring while we were there and so those issues should be addressed with the renovations.
Stayed 1 night in Oct 2024

4/10 Poor

Sonia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Stacy

Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not what was expected
The staff was nice. My room had roaches and that is unacceptable. The elevator was down and apparently it has been down a while. Also, they advertise free breakfast and that is not the case. The place just looks very rundown.
Stayed 1 night in Aug 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mahogany checked us in and she was nothing but amazing!
Stayed 1 night in Jul 2024

4/10 Poor

Vince

Disliked: Cleanliness
Stayed 3 nights in Jul 2024

8/10 Good

DANIELLE

Stayed 1 night in Apr 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

4/10 Poor

Ryndie R

Travelled with group
Disliked: Staff & service, property conditions & facilities
Hotel overbooked and changed my 6 person room to a 4 person without notice. The elevators were broken and the new room they gave me did not have electricity. They moved me a third time and the room was fine. The hotel refuses to give a partial refund for their overbooking mistake.
Stayed 1 night in Jun 2024

2/10 Terrible

matt

Disliked: Cleanliness
No elevator, i was on 4th floor!!! Im 73 yrs old
Stayed 6 nights in Jun 2024

6/10 Okay

Araceli

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2024

4/10 Poor

Betty

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024