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Arsma Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Arsma Hotel

Front of property
Front of property – evening/night
Interior
Premium bedding, minibar, in-room safe, desk
Arsma Suite | Premium bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Air conditioning
    Air conditioning
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi

Explore the area

Map
970 No.68 Bo-ai Street, Hualien City, Hualien County, 970
  • Hualien Dongdamen Night Market
    4 min walk
  • Hualien Chenghuan Temple
    4 min walk
  • Hualien Cultural Creative Industries Park
    5 min walk
  • Hualien (HUN)
    14 min drive

Room options

View all photos for Arsma Suite

Arsma Suite | Premium bedding, minibar, in-room safe, desk

Arsma Suite

  • 60 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Elite Quadruple Room

Elite Quadruple Room | Premium bedding, minibar, in-room safe, desk

Elite Quadruple Room

  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Twin Room, Indoor atrium view

Premium bedding, minibar, in-room safe, desk

Superior Twin Room, Indoor atrium view

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Quadruple Room, Shower Only

Standard Quadruple Room, Shower Only | Premium bedding, minibar, in-room safe, desk

Standard Quadruple Room, Shower Only

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room, Ocean View

Superior Double Room, Ocean View | Premium bedding, minibar, in-room safe, desk

Superior Double Room, Ocean View

  • 26 sq m
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Quadruple Room, Bathtub Only

Standard Quadruple Room, Bathtub Only | Premium bedding, minibar, in-room safe, desk

Standard Quadruple Room, Bathtub Only

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Twin Room

Superior Twin Room | Premium bedding, minibar, in-room safe, desk

Superior Twin Room

  • 26 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Superior Double Room | Premium bedding, minibar, in-room safe, desk

Superior Double Room

  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

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Exterior
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includes taxes & fees
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About this property

Arsma Hotel

Hotel with a fitness centre, a quick walk to Hualien Dongdamen Night Market
A restaurant, a fitness centre and a conference centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a business centre.
Arsma Hotel offers 126 accommodations with minibars and a safe. Beds feature premium bedding. 42-inch LCD televisions come with cable channels.

Bathrooms include slippers, bidets, complimentary toiletries and hairdryers. This Hualien City hotel provides complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Arsma Hotel. During your stay, you're just a quick walk from Hualien Dongdamen Night Market. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi and wired Internet
  • Options for a bite to eat include a coffee shop and a restaurant
  • To-go breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym, complimentary bicycles and a playground
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 4-minute walk from Hualien Dongdamen Night Market and 5 minutes on foot from Hualien Cultural Creative Industries Park
  • Airport, train station pick-up and train station drop-off shuttle service available for a fee
Arsma Hotel offers its guests a fitness centre and complimentary bicycles. Along with a restaurant, there's a coffee shop/cafe on site. A business centre and meeting rooms are available.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A vending machine, an arcade/games room, and karaoke are also featured at the business-friendly Arsma Hotel. An airport shuttle during limited hours, a train station pick-up service and a train station drop-off service are available for a fee.

This 4-star Hualien City hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 7:00 AM to 10:00 AM.
Arsma Cafe – This café only serves light fare.
The Shangri-La Restaurant – This restaurant specialises in international cuisine and only serves breakfast. Open daily.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 9:00 AM to 8:30 PM
  • Train station pick-up and drop-off shuttle (surcharge)

Food and drink

  • Daily breakfast to-go available 7:00 AM to 10:00 AM for a fee: TWD 400 for adults and TWD 300 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Arsma Cafe
  • The Shangri-La Restaurant

Family friendly

  • Arcade/game room
  • Free cot
  • In-room refrigerator
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from November 4 2024 to December 31 2024 (dates subject to change):
  • Business centre
  • Entertainment facilities
  • Fitness facilities
  • Recreation facilities
The property will be renovating from 4 November 2024 to 31 December 2024 (completion date subject to change). The following areas are affected:
  • Business centre
  • Fitness facilities
  • Hallway
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately TWD 400 for adults and from TWD 300 for children
  • Airport shuttle fee: TWD 300 per vehicle (one-way)
  • Airport shuttle fee per child: TWD 300 (one-way), (up to 7 years old)
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Arsma Hotel offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Parking is available on a first-come, first-served basis. Parking reservations are not accepted.
This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

Property is also known as

Arsma Hotel
Arsma Hotel Hualien
Arsma Hualien
Arsma Hotel Hualien City
Arsma Hualien City
Arsma Hotel Hotel
Arsma Hotel Hualien City
Arsma Hotel Hotel Hualien City

Arsma Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 466 out of 818 reviews" "
Rating 8 - Good. 291 out of 818 reviews" "
Rating 6 - Okay. 44 out of 818 reviews" "
Rating 4 - Poor. 12 out of 818 reviews" "
Rating 2 - Terrible. 5 out of 818 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - worth it
Very nice stay in the suite with a delicious breakfast. Unfortunately the earthquake cut our stay short, but they were so accommodating and made sure we were taken care of. What a terrifying thing for the staff to navigate - they were wonderful. I fear the hotel had significant damage and hope they will be able to reopen.
Stayed 2 nights in Apr 2024

8/10 Good

Fred

Stayed 2 nights in Mar 2024

8/10 Good

Richard

Stayed 1 night in Mar 2024

10/10 Excellent

Winnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is huge and clean!
Stayed 1 night in Mar 2024

10/10 Excellent

pei cheng

Stayed 1 night in Mar 2024

10/10 Excellent

Mei Kuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious and clean. Walking distance to Dong Da Men night market. There is a wide variety of choices for breakfast. Strongly recommended place to stay.
Stayed 1 night in Mar 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
service was excellent. Staffers were polite and helpful. Only thing was the carpet was old and worn off. Need upgrade
Stayed 2 nights in Jan 2024

10/10 Excellent

Dong

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with walking distance to the night market and beach. We enjoyed the breakfast. There were a lot of options and it was really great. Kids commented it's one of the best. Also really appreciated that hotel provided the biking service, we had opportunity to bike around. that was nice too. Wish they could tell us that they do provide shuttle service to train station but need lead time.
Stayed 1 night in Dec 2023

10/10 Excellent

Danny

Stayed 1 night in Jan 2024

6/10 Okay

talia

Stayed 2 nights in Dec 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Breakfast (wide selection) Short walking distance to Luodong night marke
Stayed 2 nights in Dec 2023

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has exceeded my expectations. It is clean, well maintained and has a good spread of breakfast. It is also very accessible to the night market. Highly recommended. I'll choose this hotel again if i come to Hualien.
Stayed 1 night in Dec 2023

10/10 Excellent

Chi-Fen

Stayed 2 nights in Dec 2023

10/10 Excellent

Brendon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was most polite and helpful. I enjoyed my stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Megan

Stayed 2 nights in Nov 2023

8/10 Good

Kerri

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Handy location, friendly staff, fantastic breakfast. The property is getting run down inside, carpets all need replacing as they are a bit smelly, and there is mould on the bathroom ceiling coming through.
Stayed 2 nights in Nov 2023

10/10 Excellent

IHUNG

Liked: Staff & service
房間寬敞乾淨舒適 入住退房都很迅速 早餐食材豐盛 中式為主部分西式 還有融入當地早餐 服務人員都很熱心 美中不足的是 當餐盤上的食物還沒送到
了
Stayed 1 night in Nov 2023

8/10 Good

Nobuko

Stayed 2 nights in Nov 2023

10/10 Excellent

Peter

Stayed 1 night in Nov 2023

8/10 Good

Lin Fang

Liked: Cleanliness, staff & service, property conditions & facilities
Air condition control is not user friendly.
Stayed 3 nights in Nov 2023

8/10 Good

Sheng-Kai

Stayed 2 nights in Nov 2023

10/10 Excellent

Shing Yee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arsma was one of 6 hotels we booked for this trip, and so far everyone loved Arsma the most, wondering why didn't we stay with them for longer. Check in was swift, and the team was very hospitable The rooms were large and comfortable with all necessary amendments, water pressure to the shower was amazing (perfect for after a long day walking in Tarokko). Breakfast was wonderful as well with lots of local food to try, for coffee drinkers, they provide 2 kinds of coffee - brewed coffee and a pretty decent coffee machine. The supper provided comes in take away container where each room is given 2 vouchers - 1 voucher is entitled for 1 item. I'd say the supper was not for everyone tho I enjoyed it. Didn't manage to check out their other facilities so won't comment on those. All-in-all, Arsma is a great place to stay with reasonable charges. Will recommend and return to this property every time I'm at Hualien.
Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023

8/10 Good

CHUNG MING

Stayed 2 nights in Sep 2023