Firstly when got into the room there was a dead spider on the bed, there was hairs on the duvet, the bed side table half of the trim was hanging off and rough, stains on the walls and carpets, and mould around the windows, there was no hand towel just 2 large shower towels, the Aircon or fan was not working and was told it’s not cold enough outside for it to work so was given a plug in fan which was useless as the plug socket was the other side of the room.