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Candlewood Suites Indianapolis, an IHG Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Candlewood Suites Indianapolis, an IHG Hotel

Indoor pool, pool loungers
Fridge, microwave, coffee/tea maker, cookware/dishes/utensils
Terrace/patio
Exterior
Exterior

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot tub
  • Pool
  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
8111 Bash Street, Indianapolis, IN, 46250
  • Community Heart And Vascular Hospital
    15 min walk
  • Community Hospital North
    16 min walk
  • Castleton Square
    18 min walk
  • Indianapolis, IN (IND-Indianapolis Intl.)
    39 min drive

Room options

View all photos for Suite, 1 Bedroom, Accessible (1 Qn, Sofa Bed, Comm, Tub)

Fridge, microwave, coffee/tea maker, cookware/dishes/utensils

Suite, 1 Bedroom, Accessible (1 Qn, Sofa Bed, Comm, Tub)

  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (1 Qn, Sofa Bed, Addl Lvng Area)

Fridge, microwave, coffee/tea maker, cookware/dishes/utensils

Suite, 1 Bedroom (1 Qn, Sofa Bed, Addl Lvng Area)

  • 49 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communications, Roll In Shower)

Fridge, microwave, coffee/tea maker, cookware/dishes/utensils

Studio Suite, 1 Queen Bed, Accessible (Communications, Roll In Shower)

  • 32.0 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communications, Accessible Tub)

Fridge, microwave, coffee/tea maker, cookware/dishes/utensils

Studio Suite, 1 Queen Bed, Accessible (Communications, Accessible Tub)

  • 49 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Fridge, microwave, coffee/tea maker, cookware/dishes/utensils

Studio Suite, 1 Queen Bed

  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Suite

Premium bedding, in-room safe, desk, laptop workspace

Standard Suite

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Fridge, microwave, coffee/tea maker, cookware/dishes/utensils

Studio Suite, 2 Double Beds

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

About this property

Candlewood Suites Indianapolis, an IHG Hotel

Indianapolis hotel in Castleton with 24-hour health club and 24-hour business centre
This smoke-free hotel features an indoor pool, a 24-hour health club and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, Access to hot tub and coffee/tea in a common area. Weekly housekeeping is available.
Candlewood Suites Indianapolis, an IHG Hotel offers 124 air-conditioned accommodations with DVD players and a safe. Beds feature premium bedding. Kitchens offer fridges, microwaves, kitchenware and utensils and coffee/tea makers. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Indianapolis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a weekly basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour health club.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites Indianapolis, an IHG Hotel. During your stay, you'll be within walking distance of Community Heart And Vascular Hospital. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • 6 minutes by car from Fashion Mall at Keystone and 14 minutes from Children's Museum of Indianapolis
  • Pets welcome for a fee (restrictions apply)
Candlewood Suites Indianapolis, an IHG Hotel offers its guests an indoor pool, a 24-hour health club, and Access to hot tub. There's a snack bar/deli on site. Business amenities include a 24-hour business centre and a meeting room.

WiFi and wired Internet are free in public spaces. A library, barbecue grills, and a vending machine are also featured at the business-friendly Candlewood Suites Indianapolis, an IHG Hotel. Self parking is free.

This Indianapolis hotel is smoke free.

Languages

English, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Indoor pool
  • Library
  • Spa tub

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • DVD player
  • TV with premium channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
In case of late arrivals, please follow the self check-in instructions on the boxes right outside the front door.

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
  • Indoor pool
  • Outdoor pool
The following facilities are closed on Friday and Saturday:
  • Indoor pool
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per night
  • Maximum 2 (weight limit: 80 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Indianapolis
Candlewood Suites Hotel Indianapolis
Candlewood Suites Indianapolis
Indianapolis Candlewood Suites
Candlewood Suites Indianapolis City Centre Hotel Indianapolis
Candlewood Suites Indianapolis Hotel
Candlewood Suites Indianapolis
Candlewood Suites Indianapolis, an IHG Hotel Hotel
Candlewood Suites Indianapolis, an IHG Hotel Indianapolis
Candlewood Suites Indianapolis, an IHG Hotel Hotel Indianapolis

Candlewood Suites Indianapolis, an IHG Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 402 out of 954 reviews" "
Rating 8 - Good. 274 out of 954 reviews" "
Rating 6 - Okay. 109 out of 954 reviews" "
Rating 4 - Poor. 88 out of 954 reviews" "
Rating 2 - Terrible. 81 out of 954 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Aaron

Liked: Cleanliness, amenities, property conditions & facilities
Bumping around and thumps from room 227, along with a chair being moved around to cause it to screech on a partially wooden floor. It seem like it was deliberately being done
Stayed 2 nights in Sep 2024

8/10 Good

Daniel, Naperville

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

2/10 Terrible

Aaron

Stayed 1 night in Sep 2024

2/10 Terrible

Q

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The nastiest hotel I’ve ever stayed in
Every thing is broken and not clean . Will not be returning ever
Stayed 2 nights in Sep 2024

2/10 Terrible

Alexandria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't have my room ready.. urine on the pullout sofa rude morning staff.
Stayed 2 nights in Sep 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

luke

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was super friendly and great. The lady that checked me in was funny and super helpful. The overall stay was awful. My room smelled so bad. I had to do buy Febreze and Lysol. The pool and spa were closed which is why I booked by stay here. I could’ve booked at a nicer hotel for cheaper but chose here because of the hot tub. I didn’t even get to use it.
Stayed 1 night in Sep 2024

10/10 Excellent

Perla

Stayed 7 nights in Aug 2024

2/10 Terrible

donata, dumont

Stayed 3 nights in Aug 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and up to date.
Stayed 1 night in Aug 2024

10/10 Excellent

Jenaqua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2024

2/10 Terrible

James

Travelled with group
Disliked: Staff & service
I arrived at the hotel and was told they were completely booked and had no room for me. They claimed to have tried to contact me phone, but I received no call. Hotels.com had already charged me, but thankfully, I got a refund. I will never stay at a Candlewood Suites again. Horrible experience.
Stayed 1 night in Aug 2024

6/10 Okay

Rhonda

Travelled with partner
Staff was amazing. Rooms need to be updated.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Robert

Business traveller
It was convenient to the Cancer Center.
Stayed 1 night in Aug 2024

10/10 Excellent

James, North Conway

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, will stay again 👍
Stayed 2 nights in Aug 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a large room that was neat and clean. Everything worked great and we felt safe in that hotel. Cold pool, and the hot tub wasn't working for the entire duration of our stay. Not a deal breaker. Very friendly staff. Overall I would stay again and recommend this hotel.
Stayed 7 nights in Aug 2024

2/10 Terrible

byongcheol

Disliked: Cleanliness
OLD CONDITION
Stayed 3 nights in Aug 2024

6/10 Okay

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t feel fully staffed. My room never got cleaned by house keeping during my stay.
Stayed 5 nights in Aug 2024

6/10 Okay

Johnny W Martin

Disliked: Property conditions & facilities
Partial refund
One of the reasons I booked a room here was for the swimming pool. We weren't informed that the pool was out of service until we arrived. The carpet in our room was so dirty, that the bottom of our feet were black from the dirt. And it felt damp in some spots. No wash clothes, hand towels, or extra bath towels in the bathroom. No bath mat on the bathroom floor to prevent slipping when you get out of the shower. Room wasn't stocked with enough supplies for the coffee pot. Paid over $300 for a 2 night stay. Too much for what little we got.
Stayed 2 nights in Aug 2024

8/10 Good

Katelynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was clean and the staff were very helpful.
Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just awful
This hotel showed an 8.0 rating and it said Excellent. Not even close. While the staff was very pleasant the hotel was not, no ice except in the refrigerator which had to make it, run down neighborhood, the outside of the building looked good but dilapidated inside, cheap furnishings, no nrmal bath amenities, pool was not working, the desk did not answer the phone because only 1 person was there,tv would not work and no instructions until the desk when we went down there gave us the "trick",terrible mattress. This was the worst experience we have ever had in a hotel and should receive a refund. I think I am through with Hotels .com
Stayed 1 night in Aug 2024