On check-in day, the host told me the basement was under construction and off limits. She assured me everything on the listing was on the 1st floor. But when we arrived, we saw that the office & twin bed were in the basement. The listing said there are 2 queen beds, 1 full bed, and 1 twin bed. That’s not true – there is 1 queen bed, 2 full beds, and supposed to be 1 twin bed. The 1/2 bath smelled of urine. The dishwasher beeped every 30 seconds & we couldn’t make it stop. The AC wasn’t turned on before our arrival, so the house was 80 degrees. Once we figured out how to work the thermostat, the house took a long time to cool down. The hot water had been shut off before our arrival.
The host was very responsive after our arrival. She was not aware of the beeping dishwasher or the hot water situation. On our 2nd day, she came to the house to fix things. She turned the hot water back on and reset the dishwasher, which was appreciated. BUT her solution for the missing twin bed was to put one in the middle of the living room! This meant that we could not fully utilize that room, since the bed took up most of the (previously open) floorspace.
There were many other issues I didn’t bring to the hosts attention, since we wanted the major problems to be a priority. For ex: outlets not working, chairs looked like they were used as cat scratching posts, and there were no extra blankets/sheets. Overall, this stay was very disappointing and we are working to receive a partial refund.