4/10 Poor
Kelly
1 Oct 2024
Disliked: Staff & service
We stayed 4 nts due to someone tampering with our gas meter. The location is convenient to I-70 and Plainfield restaurants/shops.
However, the entire time we were there someone was smoking in their room right across from us for next to us. As soon as you got off the elevator it was super strong smoke smell. I am allergic (throat swells shut, eyes swell shut) and son has asthma so this is less than ideal. We were in group of rooms right by the elevator. We complained 3 days in a row since this is supposed to be non-smoking hotel. One clerk said she would go right up and investigate, but she sat back down as soon as we left. 2nd clerk said they can't knock on doors or do anything unless they know for sure someone is smoking. It was so strong, day and night. We had to put towels at bottom of door and I had to use epipen. Finally, the morning we checked out there was no smoke. Coincidentally, the room across the hall (216) was now empty and being cleaned as I left. Someone was a huge chain smoker and smoked the entire time we were there. I have never stayed at a NON-SMOKING hotel that refused to do anything about heavy smoke from another guest. Absolutely do not stay here, unless you are okay with heavy smoke in the hallway and room.
Bed was comfy, front door was extremely hard to open/close as it had swollen from humidity and was damaged/broken where safety latch was. Also, super heavy air freshener use. Room was okay, but sofabed was dingy.
Kelly
Stayed 4 nights in Sep 2024