2/10 Terrible
Emily
Travelled with family
4 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!!!
I stayed at this hotel for a volleyball tournament with my son who had a broken ankle and was on a kneeling scooter. When I walked into the hotel, the whole place wreaked of smoke (despite several "no smoking" signs). There was something sticky on the floor, the elevator was caked with dirt and the carpets were disgusting!!!
The check-in process was disorganized and took FOREVER and the ladies behind the desk were discussing which rooms had been cleaned in front of me. The older lady behind the desk didn't know which rooms were clean and didn't seem to care if we got a clean room or not.
They sent us to a room where the bed had clearly been slept in and there were wadded up tissues all over the bed. We went down and asked for a different room. The 2nd room had no pillows and the window wouldn't shut all the way so it was FREEZING! We went back down again. The older lady didn't seem to understand what my problem was with the second room and told us that a 3rd room probably wouldn't have any pillows either. The girl behind the counter was much more helpful. She got us a third room (which was clean) and gave us pillows. At this point it was 11pm and we were exhausted!
The whole hotel smelled like smoke the entire weekend, there were kids yelling and running the halls until all hours of the night and I'm pretty sure there was a homeless guy hanging out in the stairwell. The entire hotel experience was awful! I would not recommend this hotel to anyone!!
Emily
Stayed 3 nights in Nov 2024