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Hôtel Relais d'Issenheim

3.0 star property

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January 2025

Photo gallery for Hôtel Relais d'Issenheim

Exterior
Twin Room (Cosy) | Desk, iron/ironing board, free WiFi
Interior
Restaurant
Shower, towels

Reviews

7.8 out of 10

Good

Popular amenities

  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Parking included
    Parking included
  • Pet-friendly
    Pet-friendly
  • Free WiFi
    Free WiFi

Explore the area

Map
9 Route De Rouffach, Issenheim, Haut-Rhin, 68500
  • Dominicains de Haute-Alsace Cultural Meeting Centre
    4 min drive
  • Domaines Schlumberger
    5 min drive
  • Parc du Petit Prince
    10 min drive
  • Mulhouse (MLH-EuroAirport)
    30 min drive

Room options

View all photos for Comfort Double Room

Comfort Double Room | Desk, iron/ironing board, free WiFi

Comfort Double Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Quadruple Room (Cosy)

Quadruple Room (Cosy) | Desk, iron/ironing board, free WiFi

Quadruple Room (Cosy)

  • Sleeps 4
  • 2 Single Beds and 1 Single Bunk Bed

View all photos for Standard Double Room

Standard Double Room | Desk, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Comfort Triple Room

Comfort Triple Room | Desk, iron/ironing board, free WiFi

Comfort Triple Room

  • Sleeps 3
  • 3 Single Beds

About this property

Hôtel Relais d'Issenheim

Hotel in Issenheim with free parking
Concierge services, tour/ticket assistance and free self parking are available at this smoke-free hotel. WiFi in public areas is free. Private bathrooms are not en suite.
Hôtel Relais d'Issenheim offers 25 accommodations with coffee/tea makers. Flat-screen televisions are featured in guestrooms.

Rooms have detached private bathrooms. Bathrooms include a shower. This Issenheim hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hôtel Relais d'Issenheim, you'll be within walking distance of Ballons des Vosges Nature Park. Free WiFi in public areas, free self-parking and breakfast (surcharge) are available.
  • Free WiFi
  • Free self-parking
  • Buffet breakfast served weekdays for a fee
  • Amenities include meeting rooms, a lift and a terrace
  • 13 minutes on foot from Ballons des Vosges Nature Park and a 4-minute drive from Dominicains de Haute-Alsace Cultural Meeting Centre
  • Pets welcome for a fee
Hôtel Relais d'Issenheim offers its guests a terrace, tour/ticket assistance, and concierge services. WiFi is free in public spaces. Self parking is free.

This 3-star Issenheim hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 7:00 AM and 10:00 AM.
Room service is available.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Weekday buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 11 for adults and EUR 5.50 for children

Conveniences

  • Limited-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bathroom

  • Detached private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 4:00 PM - 7:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
This property’s breakfast service is available only by reservation and must be requested in advance of arrival.

Access methods

Access code, front desk (limited hours), private entrance

Pets

  • Pets: EUR 8 per accommodation, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 10.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.65 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 11 for adults and from EUR 5.5 for children
  • Pet fee: EUR 8 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 4:00 PM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

HOTEL DEMI LUNE
HOTEL LA DEMI LUNE
HOTEL LA DEMI LUNE Issenheim
LA DEMI LUNE Issenheim
Hôtel Restaurant Demi Lune Issenheim
Hôtel Restaurant Demi Lune
Restaurant Demi Lune Issenheim
HOTEL A LA DEMI LUNE
Hôtel Relais d'Issenheim Hotel
Hôtel Restaurant A La Demi Lune
Hôtel Relais d'Issenheim Issenheim
Hôtel Relais d'Issenheim Hotel Issenheim

Hôtel Relais d'Issenheim Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 8 out of 37 reviews" "
Rating 8 - Good. 19 out of 37 reviews" "
Rating 6 - Okay. 6 out of 37 reviews" "
Rating 4 - Poor. 4 out of 37 reviews" "
Rating 2 - Terrible. 0 out of 37 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
food ok, beds hard, quited area, no internet
The service personel are friendly and even though they do not speak english and just a little german we managed. The rooms where fine but the bed was hard with a dip in it. The hotel promises WIFI and even though the signal was there it did not work at all. There is not much activities around but there looked like it had a playground walking distance from the hotel. The food in the evening we had (not much as we hadn't reserved anything) was good.

8/10 Good

We travel with our pup, K town

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
We like it and we could have our little pup.

8/10 Good

BERNARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Cécile

Stayed 4 nights in Oct 2019

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agréable
Très pratique pour récupérer les clés et le code quelque soit l'heure. Accueil agréable, petit déjeuner copieux.
Stayed 1 night in Sep 2019

4/10 Poor

Fabienne

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Tres discret les hôtelier!!
Nous n'avons vu personne de l'établissement durant notre séjour certe très court: un numero de tel portable sur la porte d'entrée qu'il faut appeler 3 fois pour que ça décroche...et encore parce que j'ai aussi envoyé un message pour dire qui j'étais..on nous a donné le code par tel pour ouvrir et pris notre clé au tableau... Si on voulait un petit dej, il fallait les prévenir par SMS...et le lendemain matin au moment du départ, toujours personne à l'accueil...bref Hotel fantôme!
Stayed 1 night in Aug 2019

6/10 Okay

Quan Duc

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

Annie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2019

4/10 Poor

Armand

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Séjour
Nous sommes venus dans cet hôtel par ce que le rapport qualité prix semblait être bon. En effet l’hôtel affiche trois étoiles (ministère du tourisme) En réalité il n est est rien Bonne note à notre arrivée l’accueil est très sympathique Notre nuire commence par la vision d’une chambre vétuste mais bon passe encore. Nous prenons notre douche il faut 5 minutes à l’eau pour passer de froide à tiède ... et, en guise de gel pour le corps : savon liquide pour les mains oui oui oui oui oui oui : pour ceux qui n’on jamais essayé ça démange après la douche !! Dans la chambre il y a un réfrigérateur ... les hôteliers n ont pas pris la peine de le brancher ! Arrive le lit ... inconfortable au possible à la fois mou (=vieux) et très dur. Notre venu (je le précise) était un jour de canicule la chambre est très mal isolée thermiquement et avons eu un petit ventilateur : aussi bruyant qu une machine à laver pour une efficacité proche du zéro À 4:00 du matin après deux pénibles heures de sommeil je me suis resigner à aller dormir dans ma voiture Je donne 1* à l’hôtel et 3* à la plage arrière de mon auto PS : les étoiles du ministère du tourisme date de 2012 et sont desservies pour 5 ans (donc jusqu a 2017...)... cf la pancarte de l’hôtel ... sont elles toujours d’actualité ? J’en doute sincèrement ! Pour ces prestations une sensible baisse du prix est à prévoir.
Stayed 1 night in Jun 2019

8/10 Good

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

8/10 Good

erich

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Fabrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Preis Leistungsverhältnis
Gutes Hotel mit gutem Preis Leistungs Verhältnis.
Stayed 1 night in May 2019

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Stayed 2 nights in May 2019

8/10 Good

jacques, strasbourg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bel hôtel, avec un resto que je n'ai pas testé
bel accueil, chambre assez grande, petite fenêtre, donnant à l'arrière, donc bien calme
Stayed 1 night in Sep 2018

8/10 Good

PETAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Mauvaises surprises
Contrairement au critère de recherche sur le site Expedia, la chambre n’était pas climatisée et la température y dépassait les 35°C. De plus, le restaurant était fermé pour congés annuels sans que cela ne soit annoncé.
Stayed 1 night in Aug 2018

10/10 Excellent

Frédéric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil et bonne ambiance familiale / l'hôtel est sympa avec sa salle de restaurant et son bar. A refaire une prochaine fois. On y mange bien.
Stayed 1 night in Jul 2018

4/10 Poor

Audrey

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jun 2018

8/10 Good

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Großzügiges Zimmer zu angemessenem Preis
Im Hotelrestaurant sehr gut gegessen und im modernen, sauberen und geräumigen Zimmer gut geschlafen. Gerne wieder!

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sauna Jacuzzi pour une grande détente
Sauna Jacuzzi pour une grande détente