25.9.2024 Hasan Sevinc - Front Office Manager 

Dear Tulay,We would like to extend our sincere gratitude for your wonderful feedback following your recent stay with us. It brings us immense joy to hear that you were satisfied with our services and found our staff to be polite, friendly, and helpful. Providing prompt assistance, such as with the safe and room service, is something we take pride in, and we’re thrilled to hear we met your expectations.Your kind words regarding the cleanliness of the room, the comfort of the bed, and the overall ambiance of the hotel are deeply appreciated. We are especially pleased that your stay with us in Istanbul was so positive, and that we could contribute to making your time here special.Your heartfelt thanks will be passed on to our entire team, especially the reception staff, who will be delighted to know their efforts made such a lasting impression.We look forward to welcoming you back in the future and making your next stay just as perfect as the last.Warm regards,Hasan SevincFront Office Manager

4.9.2023 Inan Dogan - General Manager 

Dear Hussein, Thank you for choosing to stay at the Doubletree by Hilton Istanbul Esentepe and providing your honest feedback on Expedia.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent all the mentioned matters from occurring in the future.Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us.Best Regards,Inan DoganGeneral Manager

24.1.2021 Inan Doğan - General Manager  

Dear Our Guest, Thank you for your feedback , we appreciate the time you took to share your experience with us. We are very happy to see that you had pleasant stay with us. DoubleTree by Hilton Istanbul Esentepe staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team. Your appreciation is very motivating for them to continue the good work they are doing. I hope that your travels will bring you back to Istanbul again soon. We look forward to providing another excellent experience in the near future.

19.2.2020 Inan Dogan- General Manager 

Dear Guest, Thank you for your feedback. The staff at DoubleTree by Hilton Istanbul Esentepe is proud of your satisfaction and your kind comments have been shared with the team. I hope your travels will bring you back to Istanbul. Best regards,

18.9.2019 Inan Dogan / General Manager 

Warm Greetings from DoubleTree by Hilton Istanbul Esentepe. Firstly, we would like to thank you for choosing to stay with us, during your recent visit to Istanbul. Our guests’ satisfaction is always paramount important to us and we are sorry to hear your dissatisfaction. We would like to thank you for all feedbacks, it is indeed very important tool to improve our services and facilities further. They are well noted to improve them. We hope that you will allow us another chance in the nearest future to be of service to you to provide a better experience. We do look forward to have you as our guest again and please let me know if I can be of assistance to you. Best Regards Inan Dogan General Manager