6/10 Okay
Mah-Jabeen
Travelled with family and small children
23 Oct 2024
Disliked: Staff & service, amenities, property conditions & facilities
The Rotta Hotel looked great on the website with the pictures etc but to stay in was not all that great. The best thing about the stay was the breakfast which unfortunately was an expensive add on.
There was a children's pool but it was drained and could not be used. To go into the pool a head bonet was required to be purchased at 250Lira which was not worth it. There was a spa area with steam room and sauna but unfortunately the stream room had an awful mould smell and the hotel did not offer any towels in this area. You had to bring your own towels from the room.
The hotel booking was for a triple beds room but they don't have any rooms with triple beds which means someone is sleeping on a very thin mattress as the extra cot bed is brought into the room to make it a triple bed room.
The housekeeping staff were never available and so they never answered their phone which meant I always had to call reception. I had to call everyday several times for a housekeeping request and only once out of the four night stay did I get housekeeping to follow through on my request the rest of the times I just kept calling reception until I gave up on my request which was very disappointing.
The hotel staff mostly do not speak English, for a high rated hotel I was disappointed by this as communication was not the easiest with the staff.
Overall, I didn't use the facilities offered and I would not stay here again as the cost of the stay was not worth it due to the issues raised.
Mah-Jabeen
Stayed 4 nights in Oct 2024