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Hilton Garden Inn Jackson Downtown

3.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Garden Inn Jackson Downtown

Exterior
Lobby
In-room safe, iron/ironing board, free cots/infant beds, rollaway beds
Meeting facility
32-inch LCD TV with premium TV channels, TV

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Room service
    Room service
  • Pool
    Pool
  • Gym
    Gym
  • Breakfast available
    Breakfast available

Explore the area

Map
235 W Capitol St, Jackson, MS, 39201
  • Jackson Convention Complex
    5 min walk
  • Mississippi Governor's Mansion
    7 min walk
  • Mississippi Museum of Art
    9 min walk
  • Jackson, MS (JAN-Evers Intl.)
    20 min drive

Room options

View all photos for 1 King Accessible Room with Bathtub

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

1 King Accessible Room with Bathtub

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for King bed evolution room

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

King bed evolution room

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Suite, 1 King Bed, Accessible

  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (With Drinks-Snacks)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Room, 2 Queen Beds (With Drinks-Snacks)

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two queens evolution room

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Two queens evolution room

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible

32-inch LCD TV with premium TV channels, TV

Suite, 1 King Bed, Accessible

  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Room, 2 Queen Beds, Accessible

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (With Drinks-Snacks)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Room, 1 King Bed (With Drinks-Snacks)

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Room, 1 King Bed

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for King bed bedroom suite

32-inch LCD TV with premium TV channels, TV

King bed bedroom suite

  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Room, 2 Queen Beds, Accessible

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Holiday Inn Express & Suites Jackson Downtown - Coliseum, an IHG Hotel
Pool
Breakfast included
Pet-friendly
Parking included
3.9 out of 5, Good, (938)
The price is €186
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Holiday Inn Express & Suites Jackson Downtown - Coliseum, an IHG Hotel

About this property

Hilton Garden Inn Jackson Downtown

Jackson hotel in Downtown Jackson with 24-hour fitness centre and 24-hour front desk
This hotel features an indoor pool, a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe and valet parking.
Hilton Garden Inn Jackson Downtown offers 186 accommodations with laptop-compatible safes and a safe. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Jackson hotel provides complimentary wired and wireless Internet access. LCD televisions are featured in guestrooms. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Jackson Downtown. During your stay, you're just a quick walk from Robert Johnson Blues Foundation. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi and wired Internet
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Self-service breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Steps from Robert Johnson Blues Foundation and Dr. A. H. McCoy Federal Building
  • Cats and dogs welcome for a fee
Hilton Garden Inn Jackson Downtown offers its guests an indoor pool and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Hilton Garden Inn Jackson Downtown also features a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Jackson hotel.

For a fee, guests can enjoy a self-service breakfast daily from 6:00 AM to noon.
Hilton Garden Inn Jackson Downtown has a restaurant serving breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Valet parking on site (USD 22 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily self-serve breakfast available 6:00 AM to noon for a fee: USD 14.95 for adults and USD 9.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1923
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-service breakfast: from approximately USD 14.95 for adults and from USD 9.95 for children
  • Valet parking fee: USD 22.00 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel Jackson Downtown
Hilton Garden Inn Jackson Downtown
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garn Inn Jackson Hotel
Hilton Garden Inn Jackson Downtown Hotel Jackson
Hilton Jackson Jackson
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garden Inn Jackson Downtown Jackson
Hilton Garden Inn Jackson Downtown Hotel Jackson

Hilton Garden Inn Jackson Downtown Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 380 out of 1002 reviews" "
Rating 8 - Good. 230 out of 1002 reviews" "
Rating 6 - Okay. 150 out of 1002 reviews" "
Rating 4 - Poor. 105 out of 1002 reviews" "
Rating 2 - Terrible. 137 out of 1002 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very pleasant and personable. I felt valued as a customer.
Stayed 2 nights in Jun 2024

10/10 Excellent

Norman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Stayed 2 nights in Aug 2024

8/10 Good

Yashamika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

KELVIN

Disliked: Cleanliness, staff & service
At my entire State I never received any towels or room service whatsoever I inquired that at the front desk and they told me I have to sign a waiver for that kind of service
Stayed 2 nights in Aug 2024

4/10 Poor

Shanekia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mold in bathroom shower
Stayed 1 night in Aug 2024

10/10 Excellent

Connie

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Beverly

Travelled with family
Poor service.
I wasn’t pleased with my stay. I Actually felt discriminated against. I was checking out early to bring my daughter to college here and we wanted to eat breakfast early. The breakfast was suppose to start at 7 am but started at 7:20 I was leaving at 7:30 am. I went to the breakfast buffet and was told to wait it had to be checked. This also happened to another Black couple. But when the White people walked up they wasn’t asked anything and wasn’t denied access. I would like to speak with someone about complaints and report this. I paid for the breakfast package with my room.
Stayed 1 night in Aug 2024

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place staff was good
Stayed 1 night in Aug 2024

4/10 Poor

Elizabeth

Disliked: Staff & service, property conditions & facilities
Weird little stains on every pillow. Closet door broken off and leaning on the wall. Water wouldn’t get colder just stayed hot.
Stayed 1 night in Jul 2024

6/10 Okay

Terrell Jerome, Round Rock

Business traveller
Liked: Staff & service
No AC in lobby and hotel dining areas
Stayed 1 night in Jul 2024

2/10 Terrible

Eileen

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty. The pool and the pool area was dirty and smells. Keys never worked. You have to go to front desk for your own towels. NEVER AGAIN. (I have pictures)
Stayed 2 nights in Jul 2024

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
Decent stay
Front desk very helpful.
Stayed 1 night in Jul 2024

4/10 Poor

Brad

Business traveller
Disliked: Staff & service, amenities
After a 20 minute wait when not busy, I was given the keycard to someone else's room. Then the room I was given smelled like smoke when it was supposed to be smoke free.
Stayed 1 night in Jul 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Lekeisha

Business traveller, Travelled with family
Worst experience ever
Must stay at the Hilton was awful on my first day. I was over a dirty room on my second day. There was a fire alarm that nobody knew about and then they just told us to go back to our room. No apologies no nothing oh my third day there was no television cable no Internet no nothing for the whole day and they had no explanation, I stayed to many times and this is the worst experience ever
Stayed 3 nights in Jun 2024

10/10 Excellent

Jacoquyn

Stayed 1 night in Jun 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very beautiful and I felt safe there. The staff and other families looked out for me being by myself in a new city. I will say the breakfast was a little expensive and I wish there was better parking
Stayed 1 night in May 2024

2/10 Terrible

Tanya

Stayed 1 night in Jun 2024

6/10 Okay

Anna

Travelled with family
Liked: Cleanliness, staff & service
The staff was great. The air was out in the dining and lobby area. It was barely working in my hotel room. Kinda disappointed in the fact that the bar lounge are was closed except for on day. Went to go soak in the hot tub on Saturday night turned it on and before my husband and I could get it the group of kids in the pool just jumped into the hot tub. Subsequently my husband and I couldn’t use it. Also the was no towels and dirty towels all around the pool area. I was there for three nights four days, and had I not gone and found a housekeeper we would never had clean towels. Because no housekeeper came in our room the whole time we were there. So no trash was taken out and no fresh towels. According to sight rules they would come every other day but did not. I love this hotel it is where I always stay when I’m Jackson but I have to say I really don’t enjoy my stay this time around.

6/10 Okay

JEANIE

Travelled with family
Staff was luke warm. Except the valet employees. They were friendly and provided prompt service. Lobby was hot and breakfast lacking. There was a pile of trash and dirty sheets outside our door. Thought they were left while another room was being cleaned. Nope, they were still there the next morning. I doubt we will stay at this hotel again and would not recommend.
Stayed 1 night in Jun 2024

4/10 Poor

Marina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Would not stay here again! It was dirty and I don’t think the staff cares. 40 bucks a night sure? Get what you pay for, but 160? What a joke.
Stayed 1 night in Jun 2024

4/10 Poor

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
You have to park off property at your own risk. The building gives you a feeling of being in a hospital from the 30s or 40s. There was no apparent area for loading and unloading luggage.
Stayed 1 night in Jun 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very tentative. Great rooms
Stayed 2 nights in Jun 2024

10/10 Excellent

Ashandia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great and I loved everything
Stayed 1 night in Apr 2024

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was nice and clean but the location seems to be unsafe.
Stayed 2 nights in Jun 2024