2/10 Terrible
Chris C.
30 Dec 2024
Do not book this property
We came to Jacksonville to visit family. The experience with this property, property group and vrbo was a nightmare. The check in process was poor. We were not able to gain access to the property until 90 minutes past check in time and after several phone calls/texts/chats with VRBO and property management. The property was very sparsely stocked. You certainly could not walk in and stay there for the night. So after your flight make sure you hit Publix before check in because you won’t find basic amenities like hand soap or ice. The WiFi and the TVs did not work. After several more calls and texts to the property manager they said they would fix it. It was never fixed and we never heard anything else about this issue. The water line to the fridge was manually turned off behind the fridge so we had no water or ice to the fridge. I spoke to the property manager about this and he told me to get my things and leave the property because he is changing the door codes to the unit. He said I was “too picky and dramatic”. So we gathered our stuff and left the unit for 8 hours or so being afraid that our stuff would be locked out on us. I got a hold of vrbo and after waiting 90 minutes to speak to someone they contacted the property manager themselves and said we could go back and stay there for the night. This is after being homeless all day and spending my day trying get help from vrbo. I can’t fit anymore characters in here but there’s more, so to summarize, just stay away.
Chris C.
Stayed 2 nights in Dec 2024