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DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

Exterior
Reception
View from property
Front of property – evening/night
View from property

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Air conditioning
  • Gym

Explore the area

Map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • Museum of Science and History
    ‪5 min walk‬
  • Baptist Medical Center Jacksonville
    ‪13 min walk‬
  • Florida Theatre
    ‪16 min walk‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪21 min drive‬

Room options

View all photos for Suite, 1 King Bed

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

  • 28 sq m
  • River view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, River View

  • 21 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed

  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed (Riverfront)

  • 21 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds (Riverfront)

  • 21 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed (Riverfront)

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds

  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll In Shower)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll In Shower)

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Jetted Tub

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Jetted Tub

  • 27.9 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby

Hyatt Regency Jacksonville

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (1188)
The price is €219
for 1 room
includes taxes & fees
17 Mar - 18 Mar
Hyatt Regency Jacksonville

About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

Riverwalk hotel with 2 restaurants and bars/lounges
2 restaurants, an outdoor pool and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a poolside bar and a snack bar/deli are on-site. Housekeeping is available once per stay.
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and a safe. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
DoubleTree by Hilton Hotel Jacksonville Riverfront's great location gets high marks from our customers. During your stay, you're just a quick walk from Museum of Science and History. You'll find features such as free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy American cuisine at St. Johns Provision Co., one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 5-minute walk from Museum of Science and History and a 3-minute drive from Jacksonville Museum of Modern Art
  • Pets welcome for a fee
DoubleTree by Hilton Hotel Jacksonville Riverfront offers its guests an outdoor pool and a 24-hour fitness centre. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 19 meeting rooms are available. Event space at this hotel measures 12000 square feet (1115 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at DoubleTree by Hilton Hotel Jacksonville Riverfront. For a fee, parking is available.

This 4-star Jacksonville hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
St. Johns Provision Co. – This restaurant specialises in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ruth's Chris – Overlooking the pool, this steakhouse specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Languages

Arabic, Bosnian, Chinese (Mandarin), Croatian, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 20 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ruth's Chris
  • St. Johns Provision Co.

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 19 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (75 centimetre high)
  • Lift (105 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per pet, per stay (maximum USD 99 per stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 19.95 for adults and from USD 11.00 for children
  • Covered self-parking fee: USD 20.00 per day (in/out privileges)
  • Valet parking fee: USD 26.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay (maximum USD99 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6 AM to 10:00 PM
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

Reviews

6.6
Rating 10 - Excellent. 364 out of 1223 reviews
Rating 8 - Good. 199 out of 1223 reviews
Rating 6 - Okay. 285 out of 1223 reviews
Rating 4 - Poor. 184 out of 1223 reviews
Rating 2 - Terrible. 191 out of 1223 reviews

6.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

robert

Stayed 2 nights in Nov 2024

2/10 Terrible

Derreasha

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff at this facility was very kind and understanding but I have to say I was highly disappointed upon check in. My room was so filthy with stains on the ground, walls and ceiling. There was an evident spot on the carpet where you can see someone asked a cigarette. A prior guest’s old food was in my fridge which sat in front of a wall that I was unsure had mold or mildew build up. Everything was overall dingy and hard to look at. I knew I could not stay there. The front desk was quickly able to find me a different room. Unfortunately, the AC was broken in the next room. I then had to be moved to another room. This experience was exhausting especially because I have high expectations for the Hilton Double Tree brand. The room I was stuck with because it was so late in the evening the night before Thanksgiving at this point still had peeling walls and poor drainage in the shower. The door to the balcony was also difficult to move. My boyfriend and I made the best of the trip but we will not be back.
Stayed 4 nights in Nov 2024

4/10 Poor

Tiffany

Travelled with group
Disliked: Property conditions & facilities, room comfort
Pay extra and stay somewhere else
I was sent keyless entry and then told I had to check in. I was allowed to choose my room and then received a lower floor. Our walls had chipped plaster, bathroom toilet paper holder was falling off cabinet and the heat did not work and we were freezing. I would pay more next time for a newer hotel. Not up to Hilton brand.
Stayed 1 night in Nov 2024

10/10 Excellent

primus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Mohammad Wahaj

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located property
Stayed 1 night in Nov 2024

6/10 Okay

Royal

Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2024

4/10 Poor

Kojack

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Unfurnished properly no refrigerator or microwave in room
Stayed 2 nights in Nov 2024

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel was dirty and in dire need of an maintenance and renovation.
Stayed 6 nights in Nov 2024

10/10 Excellent

ANDREA

Stayed 1 night in Nov 2024

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Very nasty hotel
Stayed 3 nights in Nov 2024

8/10 Good

WILLIE A

Stayed 1 night in Oct 2024

10/10 Excellent

Christopher

Stayed 1 night in Nov 2024

10/10 Excellent

Kirk, Brownstown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Aug 2024

4/10 Poor

Marissa

Stayed 2 nights in Nov 2024

10/10 Excellent

Patti

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Stanley

Travelled with family
Disliked: Staff & service, property conditions & facilities
Terrible service room had issues
Our shower did not work and the staff would not change our room or reimburse me. Ongoing issue that has not been resolved yet.
Stayed 1 night in Nov 2024

10/10 Excellent

flor

Liked: Cleanliness
everything was good just wish they would provide a bath mat when u get out the shower the floors is slippery
Stayed 1 night in Nov 2024

6/10 Okay

Kimberly

Travelled with partner
Liked: Amenities
We booked a king bed room, and ended up with a double bed room. We weren't the only ones this happened to.
Stayed 1 night in Nov 2024

10/10 Excellent

Siadiea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Missiouri

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The dinning staff was really nice, especially Ezzy
Stayed 2 nights in Nov 2024

6/10 Okay

Kristin

Stayed 2 nights in Oct 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service
Coffee machine did not work; outlets did not work except in the bathroom. I did love the view and balcony.
Stayed 1 night in Nov 2024

6/10 Okay

Tangi

Business traveller
Liked: Cleanliness, property conditions & facilities
I love that the property is right on the water.
Stayed 3 nights in Nov 2024

4/10 Poor

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024