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Keraton at The Plaza, The Unbound Collection by Hyatt

5.0 star property

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February 2025

Photo gallery for Keraton at The Plaza, The Unbound Collection by Hyatt

Indoor pool, outdoor pool, open 6:00 AM to 8:00 PM, pool loungers
Suite, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds
Room, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds
1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds
Bicycling

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • Parking included
  • Spa
  • Air conditioning

Explore the area

Map
Jl MH Thamrin Kav 15, Menteng, Greater Jakarta, Jakarta, 10350
  • Plaza Indonesia
    5 min walk
  • Grand Indonesia
    6 min walk
  • Bundaran HI
    6 min walk
  • Jakarta (CGK-Soekarno-Hatta Intl.)
    49 min drive

Room options

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 King Bed

  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Corner

Deluxe Room, 1 King Bed, Corner | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room, 1 King Bed, Corner

  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

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Room

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Spa
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4.8 out of 5, Exceptional, (87)
The price is €204
for 1 night
includes taxes & fees
12 Jan - 13 Jan
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About this property

Keraton at The Plaza, The Unbound Collection by Hyatt

Luxury hotel connected to a shopping centre in Jakarta with 7 restaurants
Along with 7 restaurants, this hotel has a full-service spa and an indoor pool. Free buffet breakfast, free WiFi in public areas and free valet parking are also provided. Other amenities include an outdoor pool, a 24-hour fitness centre and a bar/lounge.
Keraton at The Plaza, The Unbound Collection by Hyatt offers 138 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch plasma televisions come with premium cable channels. Fridges and espresso makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

This Jakarta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor tennis court and complimentary bicycles are featured at the hotel. An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

Children aged under 11 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, Swedish massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

With your stay at Keraton at The Plaza, The Unbound Collection by Hyatt, you're connected to a shopping centre and just a quick walk from Grand Indonesia. Free breakfast, free WiFi in public areas and free valet parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine while dining at The Club
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to Swedish massages, body treatments or facials at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a 24-hour gym and a steam room
  • Within a 10-minute walk of Plaza Indonesia and Grand Indonesia
  • Airport shuttle service available for a fee
Keraton at The Plaza, The Unbound Collection by Hyatt offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 7 restaurants and 2 coffee shops/cafes, as well as a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

An outdoor pool, a 24-hour fitness centre, and a sauna are also featured at the luxury Keraton at The Plaza, The Unbound Collection by Hyatt. You'll have access to the outdoor pool and health club at a partner property. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Jakarta hotel.

Guests are served a free buffet breakfast daily from 6:00 AM to 10:30 AM.
The Club – This bar specialises in international cuisine and serves breakfast, brunch and dinner. Guests can enjoy drinks at the bar.
The Lounge – This coffee shop specialises in international cuisine and serves breakfast, brunch, lunch and light fare. Open daily.
C’s Steak and Seafood – On-site fine-dining restaurant. Reservations are required. Open daily.
Grand Cafe – On-site buffet restaurant. Open daily.
Sumire – On-site fine-dining restaurant. Reservations are required. Open daily.
Late-night fare is available from 24-hour room service.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:30 AM
  • 2 coffee shops/cafes
  • 7 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • C’s Steak and Seafood
  • Grand Cafe
  • Sumire
  • The Club
  • The Lounge

Things to do

  • 24-hour gym
  • Art gallery
  • Designer stores
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Sauna
  • Shopping centre
  • Steam room
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Outdoors

  • Pool loungers

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathtub
  • Assistive listening devices
  • Grab bar in bathtub
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Portable bathtub seat
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch HDTV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 17

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Keraton at The Plaza, The Unbound Collection by Hyatt

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 1815000 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: IDR 1000000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 750200 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: IDR 750200 (one-way), (up to 13 years old)
  • Rollaway bed fee: IDR 1815000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards, debit cards and cash
Keraton at The Plaza, The Unbound Collection by Hyatt offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Keraton
Keraton Luxury Collection
Keraton Luxury Collection Hotel
Keraton Plaza Luxury Collection Hotel Jakarta
Keraton Plaza Luxury Collection Jakarta
Keraton Plaza Luxury Collection Hotel
Keraton Plaza Luxury Collection
Keraton at The Plaza a Luxury Collection Hotel Jakarta
Keraton Plaza Collection
Keraton at The Plaza a Luxury Collection Hotel Jakarta
Keraton at The Plaza, The Unbound Collection by Hyatt Hotel
Keraton at The Plaza, The Unbound Collection by Hyatt Jakarta

Keraton at The Plaza, The Unbound Collection by Hyatt Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 84 out of 122 reviews" "
Rating 8 - Good. 30 out of 122 reviews" "
Rating 6 - Okay. 5 out of 122 reviews" "
Rating 4 - Poor. 0 out of 122 reviews" "
Rating 2 - Terrible. 3 out of 122 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Theresia Olianawati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍👍👍
Very recommended place to stay.. both business and leisure since connected to the nice shopping mall👍
Stayed 1 night in Feb 2020

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, spacious rooms and great service. Direct access to Plaza Indonesia too! Will stay here again
Stayed 2 nights in Feb 2020

8/10 Good

Minas

Liked: Staff & service, property conditions & facilities, room comfort
Good but needs improvements in room ergonomics.
The hotel was well maintained and the stuff very friendly and helpful. The room quality was good, but the functionality and ergonomics very very poor. For example no closet, but only a bar to hang the clothes and space for the luggage underneath. No lighting at all on this space and it was impossible to See and find things inside the luggage. Many issues also with lighting in the bathroom.
Stayed 2 nights in Jan 2020

2/10 Terrible

thomas

Stayed 2 nights in Dec 2019

8/10 Good

Vincent Chew Meng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, but not good enough
First of all let’s talk about he positives. The hotel is really beautiful, the room (I had a corner suite) is spectacular and the location is terrific. But this wasn’t a perfect stay. There was an issue with the booking that wasn’t resolved until the next day. No guest should be waiting overnight for resolution to an issue (that was clearly their problem) and the staff were very quick to blame my ignorance for the issue, which wasn’t the case at all. Also, the food is average. It’s almost universally tasteless (lack of seasoning) and the meat they use isn’t the best. It’s a good hotel, but I wouldn’t return. There are better in Jakarta.
Stayed 2 nights in Dec 2019

10/10 Excellent

Wai Ching Josephine

Stayed 2 nights in Nov 2019

10/10 Excellent

cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

TAKUYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

BKA, Miami

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the more luxurious hotels in Central Jakarta. Nice location. Superb Breakfast. Great staff. The only downfall was our phone in the room was not working even after we notified staff and the engineer came and repaired it. It still have to be repaired again. However great hotel
Stayed 4 nights in Jul 2019

10/10 Excellent

Manny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, we enjoyed the stay. Neat room, breakfast was great, nice staff
Stayed 4 nights in Jul 2019

10/10 Excellent

Parwanto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 2 nights in May 2019

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The renovations should not be during working hours
The hotel is quite luxury😍. The staffs are very friendly . Polite. Good services . My family members are very happy . And I will stay there again✔️
Stayed 1 night in Apr 2019

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Juta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I only stay for 1 night for out Anniversary, 1st the gave us room facing the construction so later on i ask them if it possible to change room, and they move us to a better view room..with the help of the manager Mr. Alan (if i’m not mistaken). Our butler ms. Ruri also help me made a reservation for our dinner, and when they found out i’m on my wedding anniversary.. they also gave us a small tiramisu cake to the room..and the breakfast was superb, they also have a la carte menu for us to order beside the buffet, the menu it self different from what we have on buffet.. my husband had a lobster benedict for breakfast and it was so delicious made by chef candra.. we also serve by the helpful mr shekyu that made our breakfast very enjoyable.. fells like we have our own butler ... definitely will be back again.. with the kids .. thank You Hotel Keraton.. keep up the good work
Stayed 1 night in Jan 2019

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location. Staff were all very fast, helpful, and courteous. Toiletries by Byredo was great. There's a Bose sound system in the room which can go pretty loud. TV quality was not very good though.
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Had to change room 3 times, once the airconditioning not working otger included noise and mosquitos inside the room. Not acceptable for a 5 star.
Stayed 6 nights in Nov 2018

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% POSITIVE
All the staff are extremely friendly and helpful. From Room service, check-in/out, Breakfast and Spa, I really have no complaints at all and strongly recommend you to stay in this hotel. Just an improvement: the bathroom's floor is wet very easily because of the shower, so be careful.
Stayed 1 night in Nov 2018

10/10 Excellent

Abd, Petaling Jaya, PJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel at a very strategic location. Hotel staff surprised us with a wedding anniversary cake.
Stayed 3 nights in Nov 2018