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Herbert Samuel Jerusalem

VIP Access

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Photo gallery for Herbert Samuel Jerusalem

Indoor pool
Superior Room | City view
Front of property
Luxury Suite | View from room
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Spa
  • Gym

Explore the area

Map
Shamai 25, Jerusalem
  • Ben Yehuda Street
    ‪1 min walk‬
  • Mamilla Mall
    ‪9 min walk‬
  • Western Wall
    ‪5 min drive‬
  • Tel Aviv (TLV-Ben Gurion)
    ‪44 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room

Minibar, in-room safe, desk, blackout curtains

Superior Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

View from room

Deluxe Room

  • 28 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Luxury Suite

Luxury Suite | Living area | 40-inch flat-screen TV with cable channels, TV

Luxury Suite

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Herbert Samuel Jerusalem

Hotel with a full-service spa, near Western Wall
A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a bar/lounge and a sauna are on-site.
Herbert Samuel Jerusalem offers 137 accommodations with minibars and laptop-compatible safes. This accommodation offers separate sitting areas. 40-inch flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Jerusalem hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free international calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the swimming pool or hot tub without adult supervision.

Spa has massage/treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Herbert Samuel Jerusalem. During your stay, you're just a quick walk from Ben Yehuda Street. You'll find features such as free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi
  • Enjoy Middle Eastern cuisine while dining at Dining Room
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body treatments, facials or massages at Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Steps from Ben Yehuda Street and Mount Herzl
Herbert Samuel Jerusalem offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A 24-hour fitness centre, spa services, and a library are also featured at the business-friendly Herbert Samuel Jerusalem.

This Jerusalem hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:00 AM.
Dining Room – This restaurant specialises in Middle Eastern cuisine and only serves dinner. Reservations are required.
Lobby Cafe – This café specialises in vegetarian cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Languages

Arabic, English, Hebrew, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10:00 AM for a fee: USD 35 for adults and USD 35 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Dining Room
  • Lobby Cafe

Things to do

  • 24-hour gym
  • Bicycles
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Full-service spa

  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free international calls
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Check-in on Saturdays and public holidays is 1 hour after sunset, which is approximately 7 PM in winter and 9 PM in summer.
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Israel value-added tax (18%). Non-resident travellers who present a valid passport and tourist visa may be exempt from value-added tax (18%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 35 for adults and from USD 35 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Herbert Samuel Jerusalem Hotel
Herbert Samuel Hotel
Herbert Samuel Jerusalem
Herbert Samuel
Herbert Samuel Jerusalem Hotel
Herbert Samuel Jerusalem Jerusalem
Herbert Samuel Jerusalem Hotel Jerusalem

Herbert Samuel Jerusalem Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 444 out of 708 reviews
Rating 8 - Good. 165 out of 708 reviews
Rating 6 - Okay. 53 out of 708 reviews
Rating 4 - Poor. 25 out of 708 reviews
Rating 2 - Terrible. 21 out of 708 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Eli

Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
1. Did not receive the complimentary bottle of wine as promised. 2. The hotel was completely empty, yet I was told there were no available upgrades. I was assured my room was the best they had, which is simply untrue as their website clearly shows better options. 3. On the first night, I called the main office to request the heat be turned on. They said they would handle it, but they didn’t. I woke up in a freezing room and ended up catching a cold. 4. Overall, the staff’s attitude was dismissive and unprofessional, making me feel undervalued as a guest.
Stayed 2 nights in Nov 2024

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a visit to Jerusalem
From the moment I arrived, I felt welcome. Beautiful lobby and great location. Easy walk to many historic locations. Breakfast on the top floor with views of the city. Superb Housekeeping!!
Stayed 7 nights in Nov 2024

8/10 Good

Lori

Stayed 2 nights in Nov 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Stayed 7 nights in Nov 2024

10/10 Excellent

shana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, friendly staff.
Stayed 4 nights in Nov 2024

10/10 Excellent

Ora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Stayed 1 night in Nov 2024

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, friendly, great cappuccino & breakfast..well priced..
Stayed 1 night in Nov 2024

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located staff very accommodating well price
Stayed 1 night in Nov 2024

10/10 Excellent

Ariel

Stayed 5 nights in Oct 2024

8/10 Good

Avigail

Stayed 1 night in Oct 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 5* quality hotel. Incredible value.
Really nice hotel. Breakfast amazing. Good service. Was upgraded to a delux room with bit more space. Rare find in jlem with stunning indoor pool. Only gripe is the lack of onsite parking so had to pay externally every time. And the carpark nearby that has an arrangement (20% discount for guests) closes at 11pm so if you miss that deadline you have to go elsewhere without discount.
Stayed 4 nights in Oct 2024

8/10 Good

moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and large rooms, good breakfast. Staff is ready to help with any problem. Excellent location
Stayed 1 night in Oct 2024

10/10 Excellent

meir

Stayed 1 night in Sep 2024

8/10 Good

Samuel V

Stayed 4 nights in Sep 2024

10/10 Excellent

Faige

Stayed 1 night in Sep 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the heart of Jersualem. Access by car was slightly tricky, and involved a short walk, but the hotel itself was fabulous.
Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slept well and was very comfortable. Breakfast was great and location is convenient to everything.
Stayed 1 night in Sep 2024

10/10 Excellent

David

Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room in an amazing location. Breakfast was beautiful and more than plentiful
Stayed 1 night in May 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and the room was large. The shower was big enough for four people. A bottle of wine and fruit awaited. Breakfast buffet was huge. Had a relaxing massage at the health spa. Would stay again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Meir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Farida, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located to attractions. Check in process during Shabbat was a bit more involved.
Stayed 4 nights in Jun 2024

2/10 Terrible

haya

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
Stayed 2 nights in Jun 2024