8/10 Good
Hasliza
Travelled with family
11 Dec 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant 3D2N stay in central JB
Hotel location was convenient and accessible - so close to CIQ, malls and eating places. Decor looks relatively new and modern. The only thing about the hotel I didn’t like was the lifts from the ground floor do not lead to the guest rooms. You will need to transfer to another set of lifts from the lobby on the 8th floor. This I feel wasn’t convenient if you are traveling with young kids and have to carry lots of kids essentials or traveling with elderly parents The ground floor also do not have a porter to help with loading/unloading the guests’ luggages/ shopping bags from ride hailing cars/ taxis. There wasn’t a sign to indicate upon arrival that the lobby was on 8th floor, thankfully a kind guest informed me of the location. My hunble suggestion - the hotel should have a Conceirge desk to help with directions and infos and luggage storing room at the ground floor., so guests could continue shopping and dining in the vicinity upon checkout and not having to go up again to the the 8th floor to collect their luggages. I was lucky to have a kind staff (I think his name is Shafiq) assist me with my 4 large shopping bags and luggages from the 8th floor to the ground floor. Overall a pleasant stay.



Hasliza
Stayed 2 nights in Dec 2024