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KSL Hotel & Resort

4.0 star property

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Photo gallery for KSL Hotel & Resort

Premier Apartment, 2 Bedrooms, Private Pool (Check in at D'Esplanade Residence) | Living area | LCD TV
Terrace/patio
0B | In-room safe, cots/infant beds, free WiFi, wheelchair access
Breakfast, lunch and dinner served
Breakfast, lunch and dinner served

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Room service
  • Laundry

Explore the area

Map
33 Jalan Seladang, Taman Abad, Johor Bahru, Johor, 80250
  • KSL City Mall
    ‪1 min walk‬
  • Johor Bahru City Square
    ‪4 min drive‬
  • Johor Bahru Customs, Immigration, and Quarantine Complex
    ‪4 min drive‬
  • Johor Bahru (JHB-Senai Intl.)
    ‪33 min drive‬

Room options

View all photos for Premier Apartment, 2 Bedrooms, Private Pool (Check in at D'Esplanade Residence)

Premier Apartment, 2 Bedrooms, Private Pool (Check in at D'Esplanade Residence) | In-room safe, cots/infant beds, free WiFi, wheelchair access

Premier Apartment, 2 Bedrooms, Private Pool (Check in at D'Esplanade Residence)

  • 100 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Honeymoon Suite (Round Bed)

Honeymoon Suite (Round Bed) | Living area | LCD TV

Honeymoon Suite (Round Bed)

  • 65 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Duplex

Executive Duplex | In-room safe, cots/infant beds, free WiFi, wheelchair access

Executive Duplex

  • 270 sq m
  • Sleeps 9
  • 3 King Beds and 3 Single Beds

View all photos for Premier Duplex (Apartment)

Premier Duplex (Apartment) | Living area | LCD TV

Premier Duplex (Apartment)

  • 170 sq m
  • City view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Single Bed

View all photos for Executive Penthouse, Multiple Bedrooms

Executive Penthouse, Multiple Bedrooms | Living area | LCD TV

Executive Penthouse, Multiple Bedrooms

  • 270 sq m
  • Sleeps 7
  • 3 Queen Beds and 1 Single Bed

View all photos for Honeymoon Room

Honeymoon Room | In-room safe, cots/infant beds, free WiFi, wheelchair access

Honeymoon Room

  • 78 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room

View from room

Superior Twin Room

  • 26 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Presidential Room

Presidential Room | Living area | LCD TV

Presidential Room

  • 78 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Single Bed

View all photos for Executive Room

Executive Room | In-room safe, cots/infant beds, free WiFi, wheelchair access

Executive Room

  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Single Use (B)

Double Room Single Use (B) | View from room

Double Room Single Use (B)

  • 51.0 sq m
  • Sleeps 7
  • 3 King Beds and 1 Single Bed

View all photos for Grand Double Room

Grand Double Room | In-room safe, cots/infant beds, free WiFi, wheelchair access

Grand Double Room

  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

View from room

Deluxe Twin Room

  • 26 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room

In-room safe, cots/infant beds, free WiFi, wheelchair access

Superior Room

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premier Room (Deluxe King - Standing Shower)

In-room safe, cots/infant beds, free WiFi, wheelchair access

Premier Room (Deluxe King - Standing Shower)

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Queen)

In-room safe, cots/infant beds, free WiFi, wheelchair access

Deluxe Room (Queen)

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Penthouse, Multiple Beds (A)

Executive Penthouse, Multiple Beds (A) | Living area | LCD TV

Executive Penthouse, Multiple Beds (A)

  • 270 sq m
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Premier Room, 1 King Bed (B )

In-room safe, cots/infant beds, free WiFi, wheelchair access

Premier Room, 1 King Bed (B )

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, cots/infant beds, free WiFi, wheelchair access

Superior Room, 1 King Bed

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room

Executive Double Room | In-room safe, cots/infant beds, free WiFi, wheelchair access

Executive Double Room

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 4 Bedrooms (Check in at D'Esplanade Residence)

Apartment, 4 Bedrooms (Check in at D'Esplanade Residence) | View from room

Apartment, 4 Bedrooms (Check in at D'Esplanade Residence)

  • 170 sq m
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Single Bed

View all photos for Apartment, 3 Bedrooms (Check in at D'Esplanade Residence)

Apartment, 3 Bedrooms (Check in at D'Esplanade Residence) | View from room

Apartment, 3 Bedrooms (Check in at D'Esplanade Residence)

  • 139 sq m
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Triple Room

View from room

Deluxe Triple Room

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, cots/infant beds, free WiFi, wheelchair access

Deluxe Room, 1 King Bed

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier 3 Bedroom with Private Pool A (Check in at D'esplanade Residence)

Premier 3 Bedroom with Private Pool A (Check in at D'esplanade Residence) | View from room

Premier 3 Bedroom with Private Pool A (Check in at D'esplanade Residence)

  • 139 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Executive 3 Bedroom With Private Pool B

Executive 3 Bedroom With Private Pool B | Living area | LCD TV

Executive 3 Bedroom With Private Pool B

  • 120 sq m
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

View all photos for Premier 3 Bedrooms with Private Pool B (Check in at D'Esplanade Residence)

Premier 3 Bedrooms with Private Pool B (Check in at D'Esplanade Residence) | View from room

Premier 3 Bedrooms with Private Pool B (Check in at D'Esplanade Residence)

  • 177 sq m
  • Sleeps 7
  • 3 Queen Beds and 1 Single Bed

View all photos for Executive 3 Bedroom With Private Pool A

Executive 3 Bedroom With Private Pool A | Living room | LCD TV

Executive 3 Bedroom With Private Pool A

  • 120 sq m
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

View all photos for Premier Two Bedroom Apartment with Private Pool B

In-room safe, cots/infant beds, free WiFi, wheelchair access

Premier Two Bedroom Apartment with Private Pool B

  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Executive Three Bedroom Apartment with Private Pool B

In-room safe, cots/infant beds, free WiFi, wheelchair access

Executive Three Bedroom Apartment with Private Pool B

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Premier Apartment with Private Pool A

In-room safe, cots/infant beds, free WiFi, wheelchair access

Two Bedroom Premier Apartment with Private Pool A

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Three Bedroom Premier Apartment

In-room safe, cots/infant beds, free WiFi, wheelchair access

Three Bedroom Premier Apartment

  • Sleeps 6
  • 1 King Bed, 1 Single Bed and 1 Queen Bed

View all photos for Superior Twin Room

In-room safe, cots/infant beds, free WiFi, wheelchair access

Superior Twin Room

  • Sleeps 2
  • 1 Single Bed and 1 Double Bed

View all photos for Bluebell Suite

In-room safe, cots/infant beds, free WiFi, wheelchair access

Bluebell Suite

  • Sleeps 5
  • 1 Queen Bed, 1 King Bed and 1 Single Bed

View all photos for Superior Queen Room

In-room safe, cots/infant beds, free WiFi, wheelchair access

Superior Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Three Bedroom Apartment

In-room safe, cots/infant beds, free WiFi, wheelchair access

Three Bedroom Apartment

  • Sleeps 5
  • 1 Single Bed, 1 King Bed and 1 Queen Bed

View all photos for Deluxe Triple Room

In-room safe, cots/infant beds, free WiFi, wheelchair access

Deluxe Triple Room

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Caladium Suite

In-room safe, cots/infant beds, free WiFi, wheelchair access

Caladium Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Triple Room

In-room safe, cots/infant beds, free WiFi, wheelchair access

Superior Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Three Bedroom Premier Apartment With Private Pool B

In-room safe, cots/infant beds, free WiFi, wheelchair access

Three Bedroom Premier Apartment With Private Pool B

  • Sleeps 7
  • 1 King Bed, 1 Single Bed and 2 Queen Beds

View all photos for Executive Three Bedroom Apartment with Private Pool A

In-room safe, cots/infant beds, free WiFi, wheelchair access

Executive Three Bedroom Apartment with Private Pool A

  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Premier Deluxe Room B

In-room safe, cots/infant beds, free WiFi, wheelchair access

Premier Deluxe Room B

  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Premier Apartment with Private Pool A

In-room safe, cots/infant beds, free WiFi, wheelchair access

Three Bedroom Premier Apartment with Private Pool A

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Four Bedroom Apartment

In-room safe, cots/infant beds, free WiFi, wheelchair access

Four Bedroom Apartment

  • Sleeps 7
  • 1 Single Bed, 1 King Bed and 2 Queen Beds

View all photos for Executive Penthouse Apartment A

In-room safe, cots/infant beds, free WiFi, wheelchair access

Executive Penthouse Apartment A

  • Sleeps 7
  • 1 Single Bed, 1 King Bed and 2 Queen Beds

View all photos for Camellia Premier Suite

In-room safe, cots/infant beds, free WiFi, wheelchair access

Camellia Premier Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Deluxe Room A

In-room safe, cots/infant beds, free WiFi, wheelchair access

Premier Deluxe Room A

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

In-room safe, cots/infant beds, free WiFi, wheelchair access

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Super King Room

In-room safe, cots/infant beds, free WiFi, wheelchair access

Grand Super King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Four Bedroom Duplex(3 King&3Single)

In-room safe, cots/infant beds, free WiFi, wheelchair access

Executive Four Bedroom Duplex(3 King&3Single)

  • Sleeps 9
  • 3 Single Beds and 3 King Beds

View all photos for Camellia Suite

In-room safe, cots/infant beds, free WiFi, wheelchair access

Camellia Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Living area | LCD TV

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

In-room safe, cots/infant beds, free WiFi, wheelchair access

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Duplex

In-room safe, cots/infant beds, free WiFi, wheelchair access

Premier Duplex

  • Sleeps 8
  • 1 King Bed

View all photos for Honeymoon Suite

In-room safe, cots/infant beds, free WiFi, wheelchair access

Honeymoon Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for 3+1 Bedroom Executive Penthouse Apartment

In-room safe, cots/infant beds, free WiFi, wheelchair access

3+1 Bedroom Executive Penthouse Apartment

  • Sleeps 7
  • 2 Queen Beds, 1 Single Bed and 1 King Bed

View all photos for Executive Penthouse Apartment B

In-room safe, cots/infant beds, free WiFi, wheelchair access

Executive Penthouse Apartment B

  • Sleeps 7
  • 1 Single Bed and 3 King Beds

View all photos for Premier Duplex Apartment

In-room safe, cots/infant beds, free WiFi, wheelchair access

Premier Duplex Apartment

  • Sleeps 8
  • 4 King Beds

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About this property

KSL Hotel & Resort

Family-friendly Johor Bahru resort connected to a shopping centre, steps from KSL City Mall
Along with a water park (surcharge), this resort has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
KSL Hotel & Resort offers 904 accommodations with a safe and complimentary bottles of water. LCD televisions are featured in guestrooms.

Rooms have partially open bathrooms. Bathrooms include a shower, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access.

An outdoor pool and a children's pool are on site. Other recreational amenities include a water park (surcharge), a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at KSL Hotel & Resort. During your stay, you'll be connected to a shopping centre and just a quick walk from KSL City Mall. Free WiFi in public areas, an outdoor pool and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Splash around at the water park with a waterslide or swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Steps from KSL City Mall and a 4-minute drive from Angry Birds Activity Park Johor Bahru
KSL Hotel & Resort offers its guests a water park (surcharge), a waterslide, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A children's pool, a fitness centre, and a sauna are also featured at the family-friendly KSL Hotel & Resort.

Smoking is allowed in designated areas at this 4-star Johor Bahru resort.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
INFUSION CAFE – This restaurant serves breakfast, lunch and dinner. A children's menu is available. Open 24 hours.
TWILIGHT LOUNGE – This pub only serves light fare. Happy hour is offered.
Room service is available.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 60 for adults and MYR 35 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • INFUSION CAFE
  • TWILIGHT LOUNGE

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Gym
  • Karaoke
  • Outdoor pool
  • Sauna
  • Shopping
  • TV in common areas
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Cot (surcharge)
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Cot (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Air conditioning (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at KSL Hotel & Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 60 for adults and from MYR 35 for children
  • Cots (infant beds) are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

KSL Hotel & Resort
KSL Hotel & Resort Johor Bahru
KSL Johor Bahru
KSL Resort Hotel
KSL Hotel Resort Johor Bahru
KSL Hotel Resort
KSL Hotel & Resort Resort
KSL Hotel & Resort Johor Bahru
KSL Hotel & Resort Resort Johor Bahru

KSL Hotel & Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 279 out of 1003 reviews
Rating 8 - Good. 380 out of 1003 reviews
Rating 6 - Okay. 190 out of 1003 reviews
Rating 4 - Poor. 98 out of 1003 reviews
Rating 2 - Terrible. 56 out of 1003 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Leong Yong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, nice & clean.
Stayed 1 night in Dec 2024

4/10 Poor

Lean

Overall Service
The WiFi connection is super poor and even the TV with YouTube not able to do next! The housekeeping never top up my tissue box or even the body bath in the bathroom However the check in and check out are super fast and please try to avoid peak check out period to take the lift
Stayed 3 nights in Dec 2024

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The upgrading lift access to car park and shopping mall takes more than 2 years and still in the upgrading. Left only 1 life operated in each lobby. The congestion and time wasted on waiting especially need to go to carpark in the morning. The congestion get worst when there are conferences at 7th floor in the hotel where they are sharing same access to car park lift.
Stayed 2 nights in Dec 2024

10/10 Excellent

ROCHELLE MEDINA

Stayed 1 night in Aug 2024

2/10 Terrible

Tan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Book a executive room for 2 person, Front desk say only free breakfast for 1 person my wife need to pay rm65 for breakfast .most food serve is cold .
Stayed 1 night in Dec 2024

8/10 Good

Georgina Siew Ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & well maintained
Stayed 1 night in Dec 2024

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained hotel and convenient location for shopping and eating
Stayed 2 nights in Dec 2024

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice indeed
We were there for 4 days. I wasn’t sure about being inside the mall but it worked perfectly as part was closed while we went for breakfast. Food was nothing amazing just what you expect for a buffet although mashed potato was good addition , I recommend that especially as I am Scottish. We had dinner one night there 48 ringgit each and it was lovely. Plenty of choice. Room was the executive and an ok size. Check in and out was simple and fast. I would go back there
Stayed 3 nights in Dec 2024

6/10 Okay

EeLeng

Travelled with group
Liked: Staff & service
The powerpoints for hair dryer and charging points are loose. Looks like they can come off anytime.
Stayed 1 night in Dec 2024

6/10 Okay

soo

Liked: Cleanliness, staff & service
Breakfast buffet is not ok. Do not have fried chicken or nuggets. Lift is slow.
Stayed 3 nights in Dec 2024

10/10 Excellent

Shanthi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and very convenient location
Stayed 2 nights in Dec 2024

8/10 Good

Terence

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Loke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Wei Hoon

Travelled with partner
Disliked: Amenities, property conditions & facilities
Slow services
Stayed 1 night in Dec 2024

6/10 Okay

Anand

Travelled with family
Stayed 1 night in Dec 2024

4/10 Poor

Wai Hoong

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel seriously needs better maintenance, the water does not drain when showering...the rack where rhe towels are placed have many rusted spots...
Stayed 1 night in Nov 2024

8/10 Good

Aung Thet

Stayed 2 nights in Nov 2024

8/10 Good

choo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Tan Zheng Chuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

Lee Ngiik

Stayed 1 night in Nov 2024

6/10 Okay

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable hotel
I always stay in this hotel whenever I visit JB as it's location is next to a shopping mall which I like. However, in terms of cleanliness, it's only reasonable as I've spotted a tiny cockroach scuttling away in the bathroom.
Stayed 1 night in Nov 2024

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within KSL shopping mall
Stayed 1 night in Nov 2024

6/10 Okay

Carol

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dated hotel. Bathtub was leaking. Phone in room not working. Qr code to request for services also solicited no response However the hotel is generally well cleaned. Service staff tried their best and was friendly. Location is good but KSL mall is not well maintained.
Stayed 2 nights in Nov 2024