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Suasana Suites by Subhome

3.5 star property

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Suite, 2 Bedrooms | In-room dining
Suite, 3 Bedrooms | Iron/ironing board, free WiFi, wheelchair access
Outdoor pool
Dining
Suite, 1 Bedroom | Living room | LCD TV

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Gym

Explore the area

Map
Suasana Suites, 82C, Jalan Trus, Bandar Johor Bahru, Johor Bahru, Johor, 80000
  • Persada Convention Center
    ‪1 min walk‬
  • Komtar JBCC
    ‪3 min walk‬
  • Johor Bahru Old Chinese Temple
    ‪4 min walk‬
  • Johor Bahru (JHB-Senai Intl.)
    ‪36 min drive‬

Room options

View all photos for Suite, 3 Bedrooms

Suite, 3 Bedrooms | Living room | LCD TV

Suite, 3 Bedrooms

  • Sleeps 6
  • 3 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living room | LCD TV

Suite, 1 Bedroom

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | In-room dining

Suite, 2 Bedrooms

  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Suasana Suites by Subhome

Hotel with a fitness centre, steps from Komtar JBCC
Along with an outdoor pool, this smoke-free hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a poolside bar, self parking and a 24-hour front desk. Housekeeping is available on request.
Suasana Suites by Subhome offers 30 air-conditioned accommodations with complimentary bottles of water and a hairdryer. Accommodation at this 3.5-star hotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. LCD televisions are featured in guestrooms. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Suasana Suites by Subhome, you're just a quick walk from Johor Bahru City Square. You'll find features such as free WiFi in public areas, plus an outdoor pool and a gym.
  • Free WiFi
  • Places for an enjoyable drink include poolside bar and bar/lounge
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • On-site recreation includes a gym and a playground
  • Steps from Komtar JBCC and 7 minutes on foot from Johor Bahru City Square
Suasana Suites by Subhome offers its guests an outdoor pool and a fitness centre. WiFi is free in public spaces. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Johor Bahru hotel is smoke free.

Languages

Arabic, English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MYR 22 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar

Things to do

  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessibility
  • Wheelchair-accessible parking

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Cookware, dishware, and utensils
  • Free bottled water
  • Hob
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Dryer
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MYR 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: MYR 22 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property is professionally cleaned
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

Property is also known as

Private Suites Subhome Apartment Johor Bahru
Private Suites Subhome Apartment
Private Suites Subhome Johor Bahru
Private Suites Subhome
Private Suites by Subhome
Suasana Suites by Subhome Hotel
Suasana Suites by Subhome Johor Bahru
Suasana Suites by Subhome Hotel Johor Bahru

Suasana Suites by Subhome Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 6 out of 16 reviews
Rating 8 - Good. 5 out of 16 reviews
Rating 6 - Okay. 3 out of 16 reviews
Rating 4 - Poor. 0 out of 16 reviews
Rating 2 - Terrible. 2 out of 16 reviews

7.2/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Yuen Hin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The apartment was spacious but the furniture was Low quality. Check in was also not as smooth. Messaged the property for check in instructions but didn’t receive any response. Had to call Expedia to help get a response from the property. But was still not clear on the procedures. On top of it, the property did not have a reception.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Modhel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!! More space for family.
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

6/10 Okay

Zuleeyantee

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Everything was fine except for the towels given by housekeeping. They were torn with holes and stained. Should not be kept on the first place. I did feedback to the representative of Subhome and he was taken aback. Please take note.
Stayed 2 nights in Jun 2019

10/10 Excellent

Koh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location
The apartment is very cozy and spacious, it is the same as booking directly thru Suasana Suite. The only con is you need to contact thru what's App or phone. I love the TV, large and good. Check-in time is 2.30pm. The best part is the location, so close to shopping malls, good eateries and CIQ.
Stayed 1 night in May 2019

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious & well maintained.. near to shopping malls.. will stay again.
Stayed 1 night in Apr 2019

8/10 Good

Lee Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
Overall is good. If can have floor map on the door step and outside bathroom will be more perfect.
Stayed 1 night in Apr 2019

8/10 Good

SSUYUAN

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Mar 2019

10/10 Excellent

Ya Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good impression for the stay
Although when we just reach the hotel, we took longer time to contact the receptionist to check in. (But We were ahead of time for check in , at first we just wanted to deposit our luaggage. End up we check in earlier. ) I suggest outside of the bathroom can put a carpet avoid from slippery. But overall is still a good impression of the stay. Thank you for the service :) It was a good experience! and we like it a lot !!!
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Amenities, property conditions & facilities
Accessible, very near to my event that day. I will come back
Stayed 1 night in Feb 2019

8/10 Good

TENG TENG

Liked: Staff & service, property conditions & facilities, room comfort
Not bad overall
It's really spacious and overall in good and comfortable condition. Ideal for families and group of friends. Only towels and shampoo/shower gel is provided so do bring your other toiletries need (e.g. toothbrush, toothpaste, shaver). Toilet in the master bedroom has lots of ants. Wi-fi connection is unstable and only connectable from the master bedroom. The check-in process is hassle-free although there is no reception counter, just give them a call and they will guide you accordingly.
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The 3-bedroom property was not sufficiently clean - there were trails of ants crawling all over the place. Ants would crawl up on us when we were on the bed and sofa. The common shower had no hot water despite us switching on the water heater. Our repeated messages to Subhome regarding the water heater issue were ignored and the issue was not resolved during our 2-days stay (6 of us ended up sharing one bathroom). There were also no toiletries except two bottles of cheaply-scented body shower and shampoo - it was not sufficient at all for 6 pax over a 2-days stay. There were also no bathroom mats and we could not dry our feet after shower. We also had to ask repeatedly for the wifi password and despite reading our messages, Subhome refuses to respond. We had to write again the next day before we got a response. Even then, the password was inaccurate (we had to figure out by ourselves that Subhome made a mistake with the capital letters). This was an apartment for 6 pax but we were given only one access card. Lastly, Subhome was so unprofessional - it asked me to provide my credit card details over WhatsApp. When I refused citing security concerns, Subhome forwarded me other customer’s credit card slip to prove their point that this was their usual way of handling payment! This was a complete breach of customer’s confidential information. We are extremely unhappy with Subhome and we will be pursuing this matter directly with Expedia.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
平價, 舒適, 寬敞
平價, 舒適, 寬敞, 但check-in 要 whatsapp / call 聯絡人到Lobby辨理 我訂了3房間的單位, 但他們說沒有3房, 安排了1房+2房給, 而且不是相連, 有少許不方便 但回想一下, 我們有2廳3房3房浴室.....其實都很不錯
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
You cannot check in when you reach the property but contact the contact person and wait. It took me about an hour for checking in. The room was big but insufficient living necessities were provided. No bottled water, teethbrush, slippers were provided in this room so make sure you have to bring or buy before you reach the property. Luckily the property located next to two shopping centres so you can get all necessities you need.
Stayed 3 nights in Feb 2019