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Shiroyama Hotel Kagoshima

4.0 star property

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Body treatments, facials, manicures and pedicures, massages
Hot springs
Premium Twin Room, Mt. Sakurajima View, Non Smoking (No Extra Bed) | View from room
TSUMUGI Forest Twin Room, Non Smoking (No View, No Extra Bed) | Down duvets, minibar, in-room safe, desk
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Spa
  • Room service
  • Laundry
  • Breakfast available

Explore the area

Map
41-1 Shinshoin-cho, Kagoshima, Kagoshima (prefecture), 890-8586
  • Mt. Shiroyama
    â€Ș4 min walk‬
  • Shiroyama Observatory
    â€Ș6 min walk‬
  • Kagoshima City Museum of Art
    â€Ș15 min walk‬
  • Kagoshima (KOJ)
    â€Ș39 min drive‬

Room options

View all photos for Comfort Forth, Mt. Sakurajima View, Non Smoking (No Extra bed)

Comfort Forth, Mt. Sakurajima View, Non Smoking (No Extra bed) | Down duvets, minibar, in-room safe, desk

Comfort Forth, Mt. Sakurajima View, Non Smoking (No Extra bed)

  • 47.9 sq m
  • Ocean view
  • Sleeps 7
  • 4 Single Beds

View all photos for Forest Forth Room, Non Smoking (No View, No Extra Bed)

Down duvets, minibar, in-room safe, desk

Forest Forth Room, Non Smoking (No View, No Extra Bed)

  • 48 sq m
  • Sleeps 7
  • 4 Single Beds

View all photos for Single Room, Non Smoking (Single Use, No View, No Extra bed)

Single Room, Non Smoking (Single Use, No View, No Extra bed) | Down duvets, minibar, in-room safe, desk

Single Room, Non Smoking (Single Use, No View, No Extra bed)

  • 17 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Forth Room, Non Smoking (No View, No Extra Bed)

Down duvets, minibar, in-room safe, desk

Standard Forth Room, Non Smoking (No View, No Extra Bed)

  • 54 sq m
  • Sleeps 7
  • 4 Single Beds

View all photos for Sakurajima View Forth, Non Smoking (No Extra Bed)

Down duvets, minibar, in-room safe, desk

Sakurajima View Forth, Non Smoking (No Extra Bed)

  • 54 sq m
  • Ocean view
  • Sleeps 7
  • 4 Single Beds

View all photos for Forest Twin Room, Non Smoking (No View, No Extra Bed)

Forest Twin Room, Non Smoking (No View, No Extra Bed) | Down duvets, minibar, in-room safe, desk

Forest Twin Room, Non Smoking (No View, No Extra Bed)

  • 25 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Sakurajima View Twin Room, Non Smoking (No Extra Bed)

Sakurajima View Twin Room, Non Smoking (No Extra Bed) | Down duvets, minibar, in-room safe, desk

Sakurajima View Twin Room, Non Smoking (No Extra Bed)

  • 27 sq m
  • Ocean view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Royal Suite, Mt. Sakurajima View (No Extra Bed)

Royal Suite, Mt. Sakurajima View (No Extra Bed) | Down duvets, minibar, in-room safe, desk

Royal Suite, Mt. Sakurajima View (No Extra Bed)

  • 126 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room, Non Smoking (No View, No Extra Bed)

Standard Double Room, Non Smoking (No View, No Extra Bed) | Down duvets, minibar, in-room safe, desk

Standard Double Room, Non Smoking (No View, No Extra Bed)

  • 25.0 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Twin Room, Mt. Sakurajima View, Non Smoking (No Extra Bed)

Premium Twin Room, Mt. Sakurajima View, Non Smoking (No Extra Bed) | Down duvets, minibar, in-room safe, desk

Premium Twin Room, Mt. Sakurajima View, Non Smoking (No Extra Bed)

  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Double Room, Mt. Sakurajima View, Non Smoking (No Extra Bed)

Grand Double Room, Mt. Sakurajima View, Non Smoking (No Extra Bed) | Down duvets, minibar, in-room safe, desk

Grand Double Room, Mt. Sakurajima View, Non Smoking (No Extra Bed)

  • 31 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for TSUMUGI Forest Twin Room, Non Smoking (No View, No Extra Bed)

TSUMUGI Forest Twin Room, Non Smoking (No View, No Extra Bed) | Down duvets, minibar, in-room safe, desk

TSUMUGI Forest Twin Room, Non Smoking (No View, No Extra Bed)

  • 25 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Grand Twin, Mt. Sakurajima View, Non Smoking (No Extra Bed)

Grand Twin, Mt. Sakurajima View, Non Smoking (No Extra Bed) | Down duvets, minibar, in-room safe, desk

Grand Twin, Mt. Sakurajima View, Non Smoking (No Extra Bed)

  • 31 sq m
  • Ocean view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for TSUMUGI Sakurajima View Twin Room, Non Smoking (No Extra bed)

TSUMUGI Sakurajima View Twin Room, Non Smoking (No Extra bed) | Down duvets, minibar, in-room safe, desk

TSUMUGI Sakurajima View Twin Room, Non Smoking (No Extra bed)

  • 26.4 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

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About this property

Shiroyama Hotel Kagoshima

Hotel in Kagoshima with 6 restaurants and full-service spa
This hotel features 6 restaurants, a full-service spa and a fitness centre. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a bar/lounge, a sauna and a coffee shop/cafe are on-site.
Shiroyama Hotel Kagoshima offers 355 accommodations with minibars and a safe. Beds feature down duvets. Flat-screen televisions come with digital channels. Bathrooms include a shower, slippers, bidets and complimentary toiletries.

This Kagoshima hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Esthe Spa Lapis. Services include facials, body treatments and manicures and pedicures.

Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas. There are hot springs open between 6:00 AM and 11:00 PM.

Our customers tell us that they can't get enough of the helpful staff at Shiroyama Hotel Kagoshima. During your stay, you're just a quick walk from Shiroyama Park. Features include free WiFi in public areas and a free area shuttle, plus 6 restaurants.
  • Free WiFi
  • Enjoy Japanese cuisine with garden views at SUIREN, one of the property's 6 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Indulge with massages, facials or manicures and pedicures at Esthe Spa Lapis
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes hot springs, a gym and a sauna
  • Steps from Shiroyama Park and 4 minutes on foot from Mt. Shiroyama
  • Free local-area shuttle service
Shiroyama Hotel Kagoshima offers its guests a full-service spa, hot springs, and a sauna. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A fitness centre, spa services, and multilingual staff are also featured at Shiroyama Hotel Kagoshima. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Kagoshima hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
SUIREN – Overlooking the garden, this restaurant specialises in Japanese cuisine and serves lunch and dinner. A children's menu is available. Reservations are required.
LE CIEL – Overlooking the ocean, this restaurant specialises in French cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.
HISUICHO – This restaurant specialises in Chinese cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.
HOLT – Overlooking the ocean, this buffet restaurant serves lunch and dinner. Reservations are required. Open daily.
RAKUSUI – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.
Late-night fare is available from room service (during limited hours).

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free area shuttle
  • Covered parking on site (JPY 1,300 per night)
  • RV/bus/lorry parking (surcharge) on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: JPY 3,900 for adults and JPY 1,300 for children
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • HISUICHO
  • HOLT
  • LE CIEL
  • RAKUSUI
  • SUIREN

Things to do

  • Full-service spa
  • Gym
  • Hot springs
  • Sauna

Family friendly

  • Baby bath
  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Outdoors

  • Garden

Full-service spa

  • Facials
  • Hot springs
  • Hot springs open from 6:00 AM - 11:00 PM
  • Hot springs water temperature - 40 ÂșC
  • In-room massages
  • Indoor mineral hot springs (onsen)
  • Manicures/pedicures
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Late-night room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 2 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for JPY 2200.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3900 for adults and from JPY 1300 for children
  • Covered self-parking fee: JPY 1300 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: JPY 2200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Hot springs access available from 6:00 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hotel Shiroyama
Shiroyama Hotel
Shiroyama Kanko
Shiroyama Kanko Hotel
Shiroyama Kanko Hotel Kagoshima
Shiroyama Kanko Kagoshima
Castle Park Onsen Hotel
Hotel Shiroyama Kagoshima
Shiroyama Kagoshima
Shiroyama
Shiroyama Kagoshima Kagoshima
Shiroyama Hotel Kagoshima Hotel
Shiroyama Hotel Kagoshima Kagoshima
Shiroyama Hotel Kagoshima Hotel Kagoshima

Shiroyama Hotel Kagoshima Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 706 out of 1002 reviews
Rating 8 - Good. 222 out of 1002 reviews
Rating 6 - Okay. 45 out of 1002 reviews
Rating 4 - Poor. 18 out of 1002 reviews
Rating 2 - Terrible. 11 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Takanori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from the hot spring.
Stayed 1 night in Nov 2024

10/10 Excellent

arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Excellent staff. I give our experience at hotel Shiroyama the highest rating. Absolutely loved everything.
Stayed 4 nights in Nov 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic view of Kagoshima. Excellent service. Wished we could have stayed longer.
Stayed 1 night in Nov 2024

10/10 Excellent

Alexander, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and food superb
Stayed 2 nights in Oct 2024

10/10 Excellent

Jose

Stayed 1 night in Oct 2024

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Martha

Stayed 2 nights in Oct 2024

4/10 Poor

Thomas

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Despite high hopes this hotel was perhaps the most disappointing of any hotel I’ve ever stayed in. Staff were incredibly unhelpful, we were told that we could not eat in the hotel as they’d fully booked every restaurant for functions, we then wanted to go for a drink one evening and was told the bars were shut that day for no reason given, you also had to queue for about 20 minutes to get breakfast which, whilst there were many options, was poor quality. The one positive was the onsen being pleasant with a lovely view of the volcano. However, that does not make up for the poor hotel standard. Avoid staying here.
Stayed 2 nights in Oct 2024

10/10 Excellent

junmin

Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful Views, Solid Hotel Stay
Great hotel that’s very well known for the onsen and views of Sakurajima (what more can you ask for!). It will be hard to find a hotel location with a better view! The room was nice for the most part. Bathroom was a bit dated and unfortunately had an old tank water smell that some of the hotels in Japan have. Restaurants in the hotel are great although a bit on the pricier side. We ended up getting a gorgeous view of the garden for our dinner there. Family Mart on the 1st floor makes this hotel a catch all for convenience.
Stayed 1 night in Oct 2024

10/10 Excellent

Masaichi

Liked: Cleanliness
Stayed 2 nights in Aug 2024

10/10 Excellent

MING WAI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Yoko

Travelled with family
Liked: Cleanliness, property conditions & facilities
The location was great and the outdoor Onsen was amazing. I’d like to go back!
Stayed 1 night in May 2024

10/10 Excellent

Corey toshiaki ontiveros

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Defiantly rent a vehicle if you wish for convenience, it’s walkable but it’s brutal to traverse the hill when it’s summer
Stayed 2 nights in Jul 2024

10/10 Excellent

Injie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Shogo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Masahiro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That was super excellent. The royal family also stayed there. The onsen was excellent. The breakfast buffet was excellent. I want to stay there again!
Stayed 1 night in May 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of Sakurajima Volcano was why I chose this hotel. The view was a little obscured by the roof of the restaurant but still very nice!
Stayed 3 nights in May 2024

10/10 Excellent

Chikako

Stayed 1 night in Apr 2024

8/10 Good

Ranran

Liked: Cleanliness, staff & service, amenities
It’s a very grand hotel with amazing view of the Sakuajima. Loved the onsen! Great services and a good variety and quality of breakfast. The only thing that bothered me was the thin walls of the room it can get a bit noisy at night, but everything else was good enough to make up for the only problem. The hotel also has nice souvenir shops.
Stayed 1 night in Apr 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

John

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The level of service at this hotel cannot be matched. It will always be the crown jewel of Kagoshima. Also, great views of Sakurajima
Stayed 6 nights in Apr 2024

10/10 Excellent

Gina

Stayed 1 night in Apr 2024

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located on top of a hill, with views of Sakurajima. Hotel provides half hourly complimentary bus shuttle to Tenmonkan and train station. Journey can take 15-30 minutes depending on traffic conditions. Indoor onsen has hot and cold water pools and outdoor onsen has a lovely view of Sakurajima. This was the reason I chose to stay at Shiroyama. Watched sunrise from outdoor onsen on one morning. Service is good.
Stayed 2 nights in Mar 2024

10/10 Excellent

Robbie

Travelled with partner
The room and the views are spectacular!
Stayed 3 nights in Mar 2024