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Sheraton Kampala Hotel

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sheraton Kampala Hotel

2 bars/lounges, poolside bar
Exterior
Sports facility
Minibar, in-room safe, desk, blackout curtains
Club Suite, 1 King Bed, Non Smoking, Balcony | Living room | 32-inch flat-screen TV with satellite channels, TV

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Spa
  • Gym
  • Room service

Explore the area

Map
Ternan Avenue, Kampala
  • The Parliament of the Republic of Uganda
    13 min walk
  • Uganda Golf Course
    14 min walk
  • Embassy of Sweden
    16 min walk
  • Kampala (KLA)
    13 min walk

Room options

View all photos for Presidential Suite, 1 Double Bed, Non Smoking

Presidential Suite, 1 Double Bed, Non Smoking | Minibar, in-room safe, desk, blackout curtains

Presidential Suite, 1 Double Bed, Non Smoking

  • 84 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Balcony

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds, Non Smoking, Balcony

  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Balcony

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, Balcony

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Balcony

Minibar, in-room safe, desk, blackout curtains

Junior Suite, 1 Bedroom, Non Smoking, Balcony

  • 64 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Non Smoking, Balcony

Minibar, in-room safe, desk, blackout curtains

Club Suite, 1 King Bed, Non Smoking, Balcony

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking, Balcony

Minibar, in-room safe, desk, blackout curtains

Standard Room, 2 Single Beds, Non Smoking, Balcony

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Balcony

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds, Non Smoking, Balcony

Minibar, in-room safe, desk, blackout curtains

Executive Room, 2 Single Beds, Non Smoking, Balcony

  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Balcony

Minibar, in-room safe, desk, blackout curtains

Executive Room, 1 King Bed, Non Smoking, Balcony

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Sheraton Kampala Hotel

Family-friendly hotel connected to the convention centre in Kampala with 5 restaurants
5 restaurants, a full-service spa and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a poolside bar. Housekeeping is available on request.
Sheraton Kampala Hotel offers 236 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries.

This Kampala hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Sheraton Kampala Hotel Spa has 1 treatment room. Services include facials and body treatments. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Sheraton Kampala Hotel. During your stay, you'll be connected to the convention centre and within walking distance of Embassy of France. You'll find features such as free WiFi in public areas and free self-parking, plus 5 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy barbecue with garden views at Paradise Grill, one of the property's 5 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages, body treatments or facials at Sheraton Kampala Hotel Spa
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a 24-hour gym and a steam room
  • Within a 15-minute walk of Embassy of France and The Parliament of the Republic of Uganda
  • Airport and local-area shuttle service available for a fee
Sheraton Kampala Hotel offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business centre, 7 meeting rooms, and limo/town car service are available. Event space at this hotel measures 11055 square feet (1027 square metres) and includes conference space. A children's pool, a 24-hour fitness centre, and a sauna are also featured at the family-friendly Sheraton Kampala Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available. The property offers extended parking privileges.

This 4-star Kampala hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:30 AM.
Paradise Grill – Overlooking the garden, this restaurant specialises in barbecue. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Late-night fare is available from 24-hour room service.

Languages

Arabic, English, Filipino, French, German, Greek, Italian, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Extended parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:30 AM on weekends; USD 20 per person
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Paradise Grill

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11,055 square feet of conference space
  • 7 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Facials
  • Massage
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 14 floors
  • Ballroom
  • Banquet hall
  • Built in 1967
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Kampala Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 45.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Airport shuttle fee: USD 60 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 45.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Sheraton Kampala Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Sheraton Kampala
Kampala Sheraton
Kampala Sheraton Hotel
Sheraton Hotel Kampala
Sheraton Kampala
Sheraton Kampala Hotel
Sheraton Kampala Hotel Hotel
Sheraton Kampala Hotel Kampala
Sheraton Kampala Hotel Hotel Kampala

Sheraton Kampala Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 78 out of 194 reviews" "
Rating 8 - Good. 69 out of 194 reviews" "
Rating 6 - Okay. 25 out of 194 reviews" "
Rating 4 - Poor. 13 out of 194 reviews" "
Rating 2 - Terrible. 9 out of 194 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

BOA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Amenities were decent. Breakfast was delicious. Room was clean and comfortable
Stayed 7 nights in Aug 2024

10/10 Excellent

Verified traveller

Business traveller
Stayed 2 nights in Aug 2024

10/10 Excellent

IBRAHIM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not my first time nor will it be my last time I stay
Stayed 5 nights in Jul 2024

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blu3 reunion
Wow factor from the entrance to the checkout . Everything and more in place for my comfort,logistics and applications. The upmarket aspect of this whole hotel was sublime ...the way the media handked the whole recreational area outside the hotel as well as using its backdrop to host such an amazing moment in Ugandan Blu3 reunion . This ambient vivacoius beautifully decorated hotel was perfect for my stay and would reach out to anyone wanting a hotel with a solid foundational flooring woth no ceiling ...."the benchmark has been set here."
Stayed 1 night in Jun 2024

4/10 Poor

Khada, doha

Disliked: Cleanliness, property conditions & facilities
Bad experience
Stayed 2 nights in May 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience
My experience with the staff is excellent. They know their job and they are very friendly. So generally, my experience with the staff from the reception to the breakfast, gym etc was excellent. The only bad experience was the noise I experienced the first night, Saturday the 17th. There was a live band that played till a few minutes after 11pm and they stopped the live band but continued with other music until I called for my room to be changed that night but there was no room available. I complained in the morning that I was disturbed from sleeping. Barnabas in the reception apologised profusely and promised to relocate me to the other wing of the building which he did and I slept better on Sunday night. Otherwise I really do not have much to complain about but to say that I had a great experience.
Stayed 4 nights in Feb 2024

10/10 Excellent

Reuben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice place
The hotel is showing its age. The service here is great and I would definitely stay here again. The food service in the lobby restaurant takes too long for a quick lunch in between meetings. Not sure why it takes so long. The rooms are very clean and they have a nice size desk to work at. The bathrooms at least my room did not have any hooks for hanging things and no counter space.
Stayed 2 nights in Dec 2023

10/10 Excellent

Philip

Liked: Staff & service, amenities, property conditions & facilities
It is a first time experience and I would recommend it to others. The Gym was fantastic and staff very nice.
Stayed 10 nights in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Stayed 2 nights in Oct 2023

10/10 Excellent

VOLKER

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly ad supportive!
Stayed 1 night in Oct 2023

10/10 Excellent

VOLKER

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel staff, very flexible and friendly
Stayed 1 night in Oct 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Noah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older hotel so the rooms are slightly smaller however the location is excellent and the rooms have great views. It is within 5 minutes walk of every site of interest in downtown Kampala. The breakfast is excellent with a huge buffet filled with many items. Multiple restaurants with excellent yet well priced options. The staff is amazingly helpful and polite.
Stayed 1 night in Aug 2023

10/10 Excellent

peter kankaka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff very friendly and exemplary customer service
Stayed 6 nights in Jul 2023

8/10 Good

MD DIDARUL

Stayed 4 nights in Jul 2023

10/10 Excellent

Faith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jun 2023

8/10 Good

Rami

Stayed 1 night in May 2023

10/10 Excellent

Winston

Stayed 4 nights in May 2023

10/10 Excellent

FARUK, ISTANBUL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was so nice and receptionist like Dalton he is so caring

8/10 Good

eran

Business traveller
Liked: Cleanliness, staff & service
the place to stay
great service. center location old facility...
Stayed 2 nights in Jan 2023

10/10 Excellent

Douglas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good and clean overall nice

10/10 Excellent

Abdalslam

Stayed 26 nights in Sep 2022

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NTR
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022