Cons:
1) Bedrooms and number of beds are misleading. The master room shows 1 king and 2 twins on vrbo website. However, the 2 twins are actually tiny folding cots. These are NOT actual roll-out beds. No one can sleep on a cot like this safely and comfortably for more than a couple hours. The cots were simply unacceptable, because the frames were unstable and with 2-inch thick air pockets mat that provided absolutely no cushioning value
2) Description states 3 bathrooms, but in fact it's only 2 full bathrooms and 1/2 bath (only toilet and sink, NO bath or shower)
3) Some people at the front desk (Property management) of the whole complex are not very helpful and at times downright unfriendly. They repeatedly told me at check-in time that if I lose or damage one of the key cards, I'll be charged. I only needed to be told this once instead of 5 times. Also, one of my keycards were not working well due to scratch magnetic strip. I came down to exchange and the front desk person said that she has no more to exchange for me WITHOUT ever checking her drawer. In other word, she was lying to get me off her back.
4) Each person in my party got exactly bath towel for our entire 2 week stay. That means we had to do laundry every other day or every 2 days. Each time we did laundry, we had to open the master bedroom door to allow the dryer heat to dissipate from the hallway. But when we open the doors to allow the heat to go out, the AC automatically turn off.
5) Cookware was mostly unusable due to their poor condition (severely scratched Teflon). For example, only one “non-stick” pan could still be used. This pan was the only cookware we were able to use during our entire stay. There are too many issues to mention here, but in general the owner should look at cookware, utensils, cooking tools etc. and replace them once in a while.
6) Toilet tissues and paper towels: We were told that the owner only provided some starter rolls. So, we had to buy our own. This was disclosed ahead of our stay, but in our opinion it's somewhat considered a low level of service when we paid so much for each night stay.
Pros:
1) Beautiful area to spend a family vacation
2) We love the lagoons and the path to stroll through the Ko’ Olina lagoon area
3) Nice and relaxing swimming pool, garden, koi pond. Nice landscaping
4) Great view of ocean and property from the lanai, which is also great for outdoors dining. Overall great stay