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Mountain Hotel Luis

4.0 star property

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Terrace/patio
Deluxe Penthouse, Multiple Beds, Balcony, Mountain View | Hypo-allergenic bedding, individually decorated, individually furnished
Outdoor pool, pool umbrellas, pool loungers
Restaurant
Deluxe Penthouse, Multiple Beds, Balcony, Mountain View | Living room | LED TV

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • Room service
  • Pool
  • Spa

Explore the area

Map
Nikolaus-Gassner-Straße 19, Kaprun, 5710
  • Kitzsteinhorn/​Maiskogel – Kaprun Ski Resort
    ‪1 min walk‬
  • Panoramabahn Schaufelberg
    ‪10 min walk‬
  • Schaufelberg Panorama Cable Car
    ‪10 min walk‬

Room options

View all photos for Family Apartment Large

Hypo-allergenic bedding, individually decorated, individually furnished

Family Apartment Large

  • 94 sq m
  • Mountain view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Apartment XXLarge

Family Apartment XXLarge | Living area | LED TV

Family Apartment XXLarge

  • 130 sq m
  • Mountain view
  • Sleeps 8
  • 2 Double Beds, 2 Single Beds and 1 Single Bunk Bed

View all photos for Apartment Large

LED TV

Apartment Large

  • 58 sq m
  • Mountain view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Double Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Double Room

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment Medium

Apartment Medium | Living area | LED TV

Apartment Medium

  • 45 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Penthouse, Multiple Beds, Balcony, Mountain View

Deluxe Penthouse, Multiple Beds, Balcony, Mountain View | Living area | LED TV

Deluxe Penthouse, Multiple Beds, Balcony, Mountain View

  • 150 sq m
  • Mountain view
  • Sleeps 8
  • 2 Double Beds and 4 Single Beds

View all photos for Apartment XLarge

LED TV

Apartment XLarge

  • 94 sq m
  • Mountain view
  • Sleeps 8
  • 3 Double Beds and 1 Double Sofa Bed

Similar properties

Exterior

Elements Resort Zell am See, BW Signature Collection

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (68)
The price is €339
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Elements Resort Zell am See, BW Signature Collection

About this property

Mountain Hotel Luis

Hotel with a full-service spa, steps from Kitzsteinhorn/​Maiskogel – Kaprun Ski Resort
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a sauna are on-site. Housekeeping is available once per stay.
Mountain Hotel Luis offers 27 air-conditioned accommodations with espresso makers and complimentary bathrobes. Each accommodation is individually furnished and decorated. LED televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an outdoor pool and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
During your stay at Mountain Hotel Luis, you're just a quick walk from Kitzsteinhorn/​Maiskogel – Kaprun Ski Resort. Features include free WiFi in public areas, plus a full-service spa and an outdoor pool.
  • Free WiFi
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a sauna
  • Steps from Kitzsteinhorn/​Maiskogel – Kaprun Ski Resort and 8 minutes by car from Kitzsteinhorn Cable Car
Mountain Hotel Luis offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

You'll find a business centre on site. Spa services, a terrace, and a vending machine are also featured at Mountain Hotel Luis. For a fee, parking is available.

This 4-star Kaprun hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Luis' Gardens Restaurant – On-site restaurant. Guests can enjoy drinks at the bar.
Room service is available.

Languages

Czech, Dutch, English, German, Hungarian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Covered parking on site (EUR 10 per stay)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 21 for adults and EUR 10.50 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Luis' Gardens Restaurant

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna
  • Ski storage

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Espresso maker
  • Room service

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 16 April to 3 April:
  • Bar/Lounge
  • Dining venue
  • Laundry facilities
  • Parking area
  • Sauna
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 25 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.05 per person, per night. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 21 for adults and from EUR 10.50 for children
  • Covered self-parking fee: EUR 10 per stay
  • Crib (infant bed) fee: EUR 25 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
The front desk at this property is open daily from 7:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

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Mountain Hotel Luis Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 20 out of 26 reviews
Rating 8 - Good. 4 out of 26 reviews
Rating 6 - Okay. 0 out of 26 reviews
Rating 4 - Poor. 2 out of 26 reviews
Rating 2 - Terrible. 0 out of 26 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Stayed 3 nights in Aug 2023

10/10 Excellent

Amir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment. the stuff was very helpful. would love to return.
Stayed 2 nights in Jul 2023

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities
My place to stay in kaprun
Stayed 4 nights in Jun 2023

4/10 Poor

SUMAYAH

Disliked: Staff & service
Stayed 3 nights in Oct 2022

10/10 Excellent

Fatima

Stayed 2 nights in Aug 2022

8/10 Good

Mohammed

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Great location and view.. cleaning not worth
Location is great. View os the best. Apartment is big and very clean. Reception and cleaning team are gentle. Breakfast is limited options. waiters are tough. Short guy waiters bald is too damn tough and rude. I was thinking to give 3 starts due to this guy. He is always yelling and shouting and you can identify him easily in the breakfast time. If I were the manager, I will definitely put him back office or kitchen. No way he can deal with guest. Cleaning service if it is chargeable, it doesn’t wortg at all. No vacuum at all for the carpet.
Stayed 6 nights in Aug 2022

8/10 Good

Fatmah

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is small. Location is great.
Stayed 1 night in Sep 2021

10/10 Excellent

Manuela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Martina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im Zimmer angenehmer Duft, nettes Personal, weiter zu empfehlen!
Stayed 3 nights in May 2024

10/10 Excellent

odd arne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Franz

Stayed 2 nights in Jun 2023

10/10 Excellent

Hesham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2022

10/10 Excellent

Niklas

Liked: Cleanliness, staff & service, room comfort
Toppen hotell, kan varmt rekommendera detta. Trevlig personal, god mat.
Stayed 2 nights in Jul 2022

4/10 Poor

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entspannter Kurzaufenthalt
Sehr nettes Personal, die Ausstattung des Hotels ist noch sehr neu und entsprechend schön. Besonders die Sauna Landschaft hat uns gefallen.
Stayed 2 nights in Jul 2021

10/10 Excellent

Dorthe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt lejligheds hotel
Lige fra første kontakt ved tjek ind var der en formidabel service som fortsatte de 4 dage vi var der. Virkelig lækker nyt hotel, med super indrettede lejligheder. Fint køkken, stor seng og dejlig opholdsstue. Både i stue og soveværelse var der Samsung smart Tv hvor vi kunne tilslutte vores Chrome cast. Perfekt beliggenhed til ture i området, og udstyret med områdets sommercard sparede vi mange penge på adgang til seværdigheder, Bergbahnen og bådtur på søen. Vi spiste også aftensmad på hotellets restaurant, det var virkelig lækker tilberedt og anrettet. Vil 100% vælge det en anden gang
Stayed 4 nights in Jul 2021

10/10 Excellent

Markus

Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren rundum zufrieden! Super schönes Hotel mit einem sehr freundlichen Personal. Kein Wunsch blieb unerfüllt! Eine etwas andere Unterkunft vom Stil her aber uns hat es wahnsinnig gut gefallen! Nach einem Wandertag noch kurz in den Pool und die Sauna - sehr toll! Wir würden jederzeit wieder kommen
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020

8/10 Good

Saskia, Düsseldorf

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mountain Hotel Luis in Kaprun Es gibt positives sowie negatives zu bewerten aber trotzdem überwiegend positiv insgesamt. Zuerst negativ: 1. bei 1 Woche kostet das Hotel knapp tausend Euro und es ist nicht mal ein Roomservice inklusive. D.h kein Handtuchwechsel, keine Reinigung etc das müsste man noch extra dazu buchen, bei dem Preis schon unverständlich und kennt man so nicht. Weiterhin wurde man darüber erst nach der Buchung per Mail informiert (18€ pro Tag zzgl) 2. Wir hätten um 16 Uhr einchecken können aber die Rezeption hat erst um 17 Uhr geöffnet(jeden Tag nur zu bestimmten Zeiten) 3. Der Pool war einfach viel zu warm um sich bei den Temperaturen abzukühlen. 4. auf dem Balkon fehlten Stühle und Tische um sich dort aufzuhalten. Positiv: 1. Alle Mitarbeiter sind sehr sehr freundlich und wenn was fehlte, wurde es sofort behoben 2. Das Zimmer ist wirklich sehr sehr schön und gut ausgestattet. Toilette ist extra mit Belüftung. Ebenerdige Dusche inkl Shampoo/Duschgel. Großes Bett inkl Schrank und Sessel. Genug Ablageflächen. Fernsehprogramm ist ausreichend vorhanden inkl sky. 3. Der Pool bzw Spa Bereich ist toll um sich nach den Wanderungen zu erholen. 2 Saunen gibt es inkl Eis zum abkühlen. Es sind genug liegen draußen und drinnen zum entspannen vorhanden. Tee ist inklusive. 4. Das Restaurant gehört zwar nicht zum Hotel muss aber besonders hervor gehoben werden. Das Essen ist exquisit und preislich unschlagbar. Wir haben mehrmals dort gegessen und jedesmal war es ein
Stayed 7 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes, neues Hotel. Die Einrichtung ist mit vielen Holzelementen gestaltet und sieht besonders gut aus. Die Zimmer sind geräumig und ruhig. Der Spa-Bereich umfasst einen schönen, warmen Außenpool, zwei Saunen und weitere Features. Alle Mitarbeiter waren stets hilfsbereit und freundlich. Die Tiefgarage war kostenlos und übersichtlich. Die anderen Gäste waren niveauvoll und ruhig. Das Restaurant Freestyle hat leckere, regionale Speisen auf dem Plan. Uns hat vor allem das Filetsteak gefallen. Der Barkeeper ist sehr freundlich und kommunikativ gewesen. Das Hotel selbst liegt ziemlich zentral. Da es direkt neben Intersport Oberschneider liegt, war der Skiverleih nur eine Gehminute entfernt. Wir kommen gerne wieder.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2019