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Protea Hotel by Marriott Zambezi River Lodge

3.0 star property

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Photo gallery for Protea Hotel by Marriott Zambezi River Lodge

Outdoor pool
Reception
Lounge
Desk, free rollaway beds, free WiFi
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Pool
  • Room service
  • Breakfast available
  • Housekeeping

Explore the area

Map
Ngoma Road, Katima Mulilo, Zambezi Region
  • Caprivi Arts Centre
    ‪4 min drive‬
  • Zambezi Museum
    ‪4 min drive‬
  • Katima Mulilo Open Market
    ‪4 min drive‬
  • Katima Mulilo (MPA-Mpacha)
    ‪27 min drive‬

Room options

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View | Desk, free rollaway beds, free WiFi

Room, 1 King Bed, River View

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Desk, free rollaway beds, free WiFi

Room, 1 King Bed

  • River view
  • Sleeps 2
  • 1 King Bed

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About this property

Protea Hotel by Marriott Zambezi River Lodge

Riverfront lodge with 24-hour front desk and outdoor pool
An outdoor pool, a restaurant and a bar/lounge are available at this smoke-free lodge. Free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and concierge services are on-site. Housekeeping is available on request.
Protea Hotel by Marriott Zambezi River Lodge offers 42 air-conditioned accommodations, which are accessible via exterior corridors, and features a hairdryer and free toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Guests can make use of the in-room fridges and coffee/tea makers. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Rollaway/extra beds (complimentary) are also available. Housekeeping is provided on request.
Recreational amenities at the lodge include an outdoor pool.
During your stay at Protea Hotel by Marriott Zambezi River Lodge, you're just a quick walk from Zambezi River. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Zambezi River and a 4-minute drive from Caprivi Arts Centre
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

WiFi is free in public spaces. An outdoor pool, tour/ticket assistance, and a garden are also featured at the business-friendly Protea Hotel by Marriott Zambezi River Lodge. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 3-star Katima Mulilo lodge is smoke free.

For a fee, guests can enjoy a English breakfast daily from 6:00 AM to 10:00 AM.
Tafule Yaka Restaurant – On-site restaurant.
Room service (during limited hours) is available.

Languages

Afrikaans, English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 6:00 AM to 10:00 AM for a fee: NAD 230 for adults and NAD 230 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Tafule Yaka Restaurant

Things to do

  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • No lift
  • Raised toilet seat
  • Transfer shower
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Protea Hotel by Marriott Zambezi River Lodge

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately NAD 230 for adults and from NAD 230 for children
  • Airport shuttle fee: NAD 700 per person (return)
  • Airport shuttle fee per child: NAD 700 (return), (from 12 to 18 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Protea Hotel by Marriott Zambezi River Lodge offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Protea Hotel Zambezi
Protea Hotel by Marriott Zambezi River Lodge Lodge
Protea Hotel Zambezi River Katima Mulilo
Protea Zambezi River
Protea Zambezi River Katima Mulilo
Protea Hotel by Marriott Zambezi River Lodge Katima Mulilo
Protea Hotel by Marriott Zambezi River Lodge Lodge Katima Mulilo

Protea Hotel by Marriott Zambezi River Lodge Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 6 out of 25 reviews
Rating 8 - Good. 12 out of 25 reviews
Rating 6 - Okay. 4 out of 25 reviews
Rating 4 - Poor. 2 out of 25 reviews
Rating 2 - Terrible. 1 out of 25 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Stefan

Travelled with group
Require maintenance and so rounding
Stayed 1 night in Nov 2024

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and quiet stay on the way from Etosha to Kasane
Stayed 1 night in Sep 2023

8/10 Good

Iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable 2-night stay
Overall, I enjoyed my 2-night stay at this Marriott hotel. The best part is the view from the restaurant overlooking the Zambezi River, which is also the best place to catch the beautiful sunsets. I had dinner at the restaurant, which serves pretty good food. The buffet breakfast that was included in my room rate was also excellent. The restaurant staff is very friendly & accommodating. They even packed a breakfast box for me when I had to leave early in the morning for my transfer to Victoria Falls. As for my room, it was spacious and clean, and the bed was really comfortable. There was a hot water kettle, coffee, & tea in the room, as well as a small refrigerator with a couple of bottles of water. The only downside is that the wifi didn’t work outside the reception & restaurant area. Since my room was close to the reception area, I was able to connect to wifi but it was too weak, so I still had to go to reception or the dining area if I really needed to get online. Other than that, this hotel was everything I needed for my short but comfortable stay in Katima Mulilo.
Watching sunset from the hotel's restaurant overlooking the Zambezi River
View of Zambezi River from the hotel grounds
Watching sunset from the hotel's restaurant overlooking the Zambezi River
Stayed 2 nights in Jun 2023

8/10 Good

Richard

Travelled with group
Liked: Staff & service
Food at restaurant was very good. Room was fine. There was no electricity for an entire day, which was not the hotel's fault. However, since the hotel knew that the electricity would be turned off by the town, it would have been nice to warn the guests so they could take a shower prior to the water being unavailable and charge devices prior to the power being shut off.
Stayed 3 nights in Jun 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
In general, the stay was good. The views of the river are lovely and you can sometimes see hippos in the water. The food is good and the rooms are nice. However, due to a thunderstorm we were without power or running water from 12 hours one evening and I thought the response to this was pretty poor. No one from the hotel reached out to try and accommodate the power cut (and no candles/torched provided in the rooms) or even to explain what was happening (there was also. no back up generator). Also received no apology/compensation for having to spend the last evening/morning in the dark with no AC and no showers. .
Stayed 4 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
The place had a rundown feel to it. The connecting sidewalks in poor repair. The food was mediochre. Bathrooms and rooms could stand an upgrade. Lobby was nice.
Stayed 1 night in Nov 2019

8/10 Good

Tangeni

Liked: Cleanliness, staff & service, room comfort
The staff were very helpful and friendly. Really made the stay worthwhile. Room was clean but needs to be revamped, outdated.
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Protea Hotel Katima: A complete "bleh" experience
-Lack of staff; one person running the front desk with queue's of guests, phone ringing and other interruptions -Lack of knowledge about Marriott Rewards Elite program. Followup by hotel management post-stay was extremely slow and demonstrated lack of knowledge, commitment and making things right -Door handle to room 1 falling apart; required security to assist entering/exiting -Absolute lack of energy or excitement across the property; from the dim lit restaurant; closed gift shop, frequently unattended bar, No Wi-Fi in the rooms at this property (to the degree it's false advertising that they say it's even offered) -No drive, no passion, no interest. The room itself was perfectly adequate; clean - thin sheets, working flat screen TV with minimal channels. Bathroom could use some deep cleaning but the basics were attended to. I've stayed here three times for business now. Truly need to find an alternative. It never improves at Protea Hotel by Marriott, Zambezi Lodge.
Stayed 2 nights in Jul 2018

8/10 Good

Reghard

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great location, stay away from work
Hotel is of a great location, however the facility is not as advertised. No wifi in room although hotel information states the wifi in room, it is only available at the reception/dining area. However the area was locked out after 10pm. It is not very wise for business stay.

10/10 Excellent

Mr, Mr Maunga _Hwange

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maungas at Protea
We had a very pleasant stay, felt at home. Pleasant and friendly staff. Management out of this world, very caring.

8/10 Good

Idris Yusuf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Schaeffer, Botswana

Liked: Cleanliness, staff & service, property conditions & facilities
Superb location
Was just an overnight stop so we didn't linger. Hotel did NOT recognize any pre-payment via Hotels.com and made us pay again. Still awaiting Hotels.com response to my earlier notification of this problem. I need an $87 refund for the amount I had to pay directly to the hotel.

6/10 Okay

fred taylor

Disliked: Staff & service

8/10 Good

Nina

Stayed 2 nights in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Deck memorável ao pôr do sol
Hotel espaçoso, um pouco datado mas com potencial para uma atualização da decoração e dos serviços a oferecer. Pessoal um pouco ausente. Deck muito agradável que apanha tanto a luz do nascer do sol (ao pequeno almoço) como a do pôr do sol, para uma bebida ao fim da tarde. Pequeno almoço a melhorar em qualidade. Quartos espaçosos e confortáveis, mas água com pouca pressão na casa de banho.
Stayed 1 night in Sep 2018

8/10 Good

wim, den haag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
supergoed hotel aan de Zambezi
Prima hotel om een dagje te verblijven om daarna verder te rijden richting Botswana of vv Hotel ziet er goed uit Vriendelijk personeel erg behulpzaam mooi uitzicht vanuit appartementen over de Zambezi rivier en evt met nijlpaarden en krokodillen Kamer is luxe en comfortabel, prima bedden Eten is goed, ontbijtbuffet zeer uitgebreid en uitstekend

8/10 Good

helen

Liked: Cleanliness, staff & service, room comfort
good stop
Clean and quiet hotel, friendly staff, good place near border

10/10 Excellent

ANNA TERESA, TORINO - ITALY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo hotel sul Zambezi Rover
Ottima posizione sullo Zambezi River sul quale si affacciano sia il bar sia il ristorante. Camere molto ampie e luminose con vista sul fiume. Ottima e varia la colazione cosi pure la cena. Personale molto gentile e disponibile. Buona posizione per raggiungere il confine col Botswana per visite al Riverfront del Chobe National Park e a Victoria Falls in Zimbabwe. Relax in piscina . . . una vera oasi.

10/10 Excellent

Antonio Mario, Palermo, Buenos Aires, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax a la vera del rio Zambesi
Exelente, en un ambito de mucho relax y confort. El servicio del restaurant muy bueno como asi tambien la comida.

10/10 Excellent

Juan, Córdoba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien. Todas las habitaciones dan al río.
Muy bueno. Las habitaciones dan todas al río con un paisaje muy lindo. Son cómodas y tienen todo lo necesario. La única crítica es que en el cuarto había mosquitos.

8/10 Good

GUIA4X4, BUENOS AIRES - ARGENTINA

Buena ubicacion
Necesitaria un restiling de habitaciones y baños

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Albert, Windhoek

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice location, lousy service
The hotel is beautifully located. But we found the administrative staff incapable and breakfast unacceptable. - If you bring your own breakfast and are willing to pay twice, you will be ok (it took over an hour of arguing to get our hotels.com voucher accepted as payment).