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Best Western Plus Kelowna Hotel & Suites

2.5 star property

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Photo gallery for Best Western Plus Kelowna Hotel & Suites

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen) | Private kitchenette | Coffee/tea maker
Premium bedding, desk, laptop workspace, blackout curtains
Deep-tissue massages, 2 treatment rooms, massages
Indoor pool, open 8:00 AM to 10:00 PM, pool loungers
BBQ/picnic Area

Reviews

8.4 out of 10
Very good

Popular amenities

Explore the area

Map
2402 Highway 97 N, Kelowna, BC, V1X4J1
  • Orchard Park Mall
    ‪11 min walk‬
  • Kelowna General Hospital
    ‪6 min drive‬
  • Prospera Place
    ‪6 min drive‬
  • Kelowna, BC (YLW-Kelowna Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, Courtyard View

Standard Room, 2 Queen Beds, Balcony, Courtyard View | Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Balcony, Courtyard View

  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Balcony, Tower

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Balcony, Tower

  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Balcony, Courtyard Area (with Sofabed)

Premium bedding, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed, Balcony, Courtyard Area (with Sofabed)

  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Refrigerator

Premium bedding, desk, laptop workspace, blackout curtains

Deluxe Room, 2 Queen Beds, Non Smoking, Refrigerator

  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Balcony, Tower (with Sofabed)

Executive Room, 1 King Bed, Balcony, Tower (with Sofabed) | Premium bedding, desk, laptop workspace, blackout curtains

Executive Room, 1 King Bed, Balcony, Tower (with Sofabed)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen) | Premium bedding, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

  • 40 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, Balcony (View)

Premium bedding, desk, laptop workspace, blackout curtains

Deluxe Room, 1 Queen Bed, Non Smoking, Balcony (View)

  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Patio (Pet Friendly)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Patio (Pet Friendly)

  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Balcony

Premium bedding, desk, laptop workspace, blackout curtains

Executive Room, 1 King Bed, Non Smoking, Balcony

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchen, Courtyard View (Living Room;with Sofabed)

Suite, 1 King Bed, Kitchen, Courtyard View (Living Room;with Sofabed) | Premium bedding, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Kitchen, Courtyard View (Living Room;with Sofabed)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (Living Room)

Premium bedding, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Non Smoking (Living Room)

  • 40 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, Courtyard View (with Sofabed)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Balcony, Courtyard View (with Sofabed)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (No View)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Balcony (No View)

  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 Queen Bed

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About this property

Best Western Plus Kelowna Hotel & Suites

Eco-certified hotel with full-service spa and free breakfast
This hotel features a full-service spa, an indoor pool and a fitness centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference centre and Access to hot tub are on-site. Housekeeping is available on request.
Best Western Plus Kelowna Hotel & Suites offers 176 accommodations with coffee/tea makers and designer toiletries. Rooms open to furnished balconies or patios. Beds feature premium bedding. 40-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

This Kelowna hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.
The wellness spa has 2 treatment rooms. Services include deep-tissue massages and massages. The spa is open selected days.
The free breakfast at Best Western Plus Kelowna Hotel & Suites gets high marks from our customers. During your stay, you're just a quick walk from Orchard Park Shopping Centre. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Relax with a drink at the pub
  • Extended parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to deep-tissue massages at The wellness spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the helpful staff
  • 6 minutes by car from Prospera Place and 11 minutes from Okanagan Lake
  • Pets welcome for a fee (restrictions apply)
Best Western Plus Kelowna Hotel & Suites offers its guests a full-service spa, an indoor pool, and Access to hot tub. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 10 meeting rooms. Event space at this hotel measures 5910 square feet (549 square metres) and includes a conference centre. A fitness centre, spa services, and a terrace are also featured at the eco-certified Best Western Plus Kelowna Hotel & Suites. Free self parking is available.

Smoking is allowed in designated areas at this Kelowna hotel.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.
97 Street Pub – This pub serves lunch, dinner and light fare. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Extended parking on site (CAD 5 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge

Restaurants on site

  • 97 Street Pub

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (5,910 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 1 AM
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day, plus a deposit of CAD 100 per stay
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: CAD 5 per day
  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Hotel Kelowna
Best Western Kelowna
Best Western Kelowna PLUS
Best Western PLUS Kelowna
Best Western PLUS Kelowna Hotel
Kelowna Best Western
Kelowna Best Western PLUS
BEST WESTERN PLUS Kelowna Hotel & Suites Okanagan Valley
Best Western Plus Kelowna Hotel And Suites
Best Western Plus Kelowna Hotel Kelowna
Best Western Plus Kelowna Hotel Suites
Plus Kelowna & Suites Kelowna
Best Western Plus Kelowna Hotel & Suites Hotel
Best Western Plus Kelowna Hotel & Suites Kelowna
Best Western Plus Kelowna Hotel & Suites Hotel Kelowna

Best Western Plus Kelowna Hotel & Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 487 out of 1008 reviews
Rating 8 - Good. 348 out of 1008 reviews
Rating 6 - Okay. 89 out of 1008 reviews
Rating 4 - Poor. 44 out of 1008 reviews
Rating 2 - Terrible. 40 out of 1008 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

xiangling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
confortbale
amazing
Stayed 2 nights in Nov 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2024

6/10 Okay

Jenny

Travelled with group
Liked: Cleanliness
We found the beds to be uncomfortable. All four of the guests woke up with a sore back. Additionally, the sheets were super noisy. It sounded like a diaper rubbing on clothing every time someone moved. The hotel has two hot tubs, both of which are outside. The pool is indoor. We wished at least one of the hot tubs were inside because it was too cold to use them.
Stayed 1 night in Nov 2024

10/10 Excellent

Terry

Always a pleasant stay!
Stayed 1 night in Nov 2024

6/10 Okay

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We have stayed here several times: it is conveniently located for visiting our family but well placed for shopping also. The breakfast area in the restaurant is very pleasant and offers many options. staff is always helpful. The suites with the full kitchen would be useful for anyone travelling with children or needing to make a meal.
Stayed 3 nights in Nov 2024

10/10 Excellent

Connie

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pet friendly room ! Perfect!
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Stayed 2 nights in Nov 2024

8/10 Good

Rickwinder

Stayed 1 night in Oct 2024

10/10 Excellent

Lacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this location twice its been a great stay both times. The location is great for the areas i go to well in kelowna.
Stayed 2 nights in Nov 2024

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good stay.
Stayed 2 nights in Nov 2024

6/10 Okay

Dana

Liked: Staff & service, room comfort
Second time not like the first
My room was clean and the cleaning crew was great. I was here for over two weeks so I would leave them a note of different items I needed but I didn't need regular cleans, but they often did it anyway. Super nice. The only issue on cleanliness was that there was a sucker on the floor at the rear hotel entrance for over a week. Finally someone picked it up and put it on the wall heater, where it is likely to stay for months as it blends into the wall. I have stayed here before and it was great but this time not so much. I booked a courtyard room and did not get that. My coffee pot wouldn't work and neither did the new one. Maintenance came got it to work but the pod blew up in it and they left it for me to clean, (in maintenance defense, I don't think he realized it blew up in the coffee pot) when I did clean the coffee pot, it still didn't work. Finally the second new one did work. Last time I stayed they had smart TV's so I could sign into my netflix, but this room did not so bring a computer and a HDMI cord if you want access to movies. When I first arrived all my channels worked but on election night CNN stopped working and it was never fixed and 10 days later it was still not working. Breakfast at this hotel is the best in town for a continental but they changed some things and they no longer offer shredded cheese and peppers to add to the eggs, which actually made a big difference. The staff in the restaurant and the hotel cleaning staff are really great.
Stayed 16 nights in Oct 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

SANDRA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and the king suite was large and the bed super comfy. Love this hotel.
Stayed 1 night in Nov 2024

2/10 Terrible

Hassan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the staff was very helpful but the property was so crowded as tones of kids running around and screaming. The heat didn't work properly and although we got a portable heater but we were still cold.
Stayed 2 nights in Nov 2024

8/10 Good

Shariq

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. I will definitely stay here again!
Stayed 1 night in Nov 2024

8/10 Good

Nick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Nov 2024

10/10 Excellent

Eileen E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

John, Chilliwack

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Oct 2024

10/10 Excellent

Stacey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice clean room and great breakfast
Stayed 1 night in Oct 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Oct 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for our dog with a fenced area! Staff were very friendly and the hotel is clean!
Stayed 3 nights in Oct 2024

8/10 Good

Brett

Stayed 4 nights in Sep 2024

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy parking, central
Stayed 3 nights in Aug 2024

10/10 Excellent

Murl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went great
Stayed 1 night in Oct 2024

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Visit was fine but checking ins are always slow and prefer breakfast in the breakfast room
Stayed 1 night in Oct 2024