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Bertam Resort, Penang

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Bertam Resort, Penang

Private pool
Family Quadruple Room | View from room
Point of interest
Superior Twin Room | Premium bedding, down duvets, pillow-top beds, free minibar
Family Quadruple Room | Premium bedding, down duvets, pillow-top beds, free minibar

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot tub
    Hot tub
  • Bar
    Bar
  • Pool
    Pool
  • Parking available
    Parking available
  • Spa
    Spa
  • Gym
    Gym

Explore the area

Map
12854 Jln Tun Hamdan Sheikh Tahir, Kepala Batas, Penang, 13100
  • Penang Golf Resort
    4 min drive
  • Allanze University - College of Medical Sciences
    5 min drive
  • Kepala Batas Golf Club
    7 min drive
  • Penang (PEN-Penang Intl.)
    48 min drive

Room options

View all photos for Deluxe With Balcony

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe With Balcony

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, down duvets, pillow-top beds, free minibar

Superior Double Room

  • 26.4 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Premium bedding, down duvets, pillow-top beds, free minibar

Executive Suite

  • 56.2 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite

Premium bedding, down duvets, pillow-top beds, free minibar

Club Suite

  • 63 sq m
  • Hill view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe King

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe Twin Room

  • 30 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe King with Balcony

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe King with Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Iris Pool Suite

View from room

Iris Pool Suite

  • 126 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Family Quadruple Room

Family Quadruple Room | Premium bedding, down duvets, pillow-top beds, free minibar

Family Quadruple Room

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Loft, 3 Bedrooms, Pool View, Executive Level

Club Loft, 3 Bedrooms, Pool View, Executive Level | Premium bedding, down duvets, pillow-top beds, free minibar

Club Loft, 3 Bedrooms, Pool View, Executive Level

  • 108 sq m
  • Sleeps 8
  • 1 King Bed and 3 Queen Beds

View all photos for Superior Twin Room

Superior Twin Room | Premium bedding, down duvets, pillow-top beds, free minibar

Superior Twin Room

  • 26.4 sq m
  • Park view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Premier

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe Premier

  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Violet Pool Suite

50-inch Smart TV with cable channels, TV, table football

Violet Pool Suite

  • 106 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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About this property

Bertam Resort, Penang

Family-friendly resort connected to the airport in Kepala Batas with 3 restaurants
3 restaurants, a full-service spa and a water park (surcharge) are available at this resort. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a health club and a bar/lounge. Change of towels is available on request
Bertam Resort, Penang offers 282 air-conditioned accommodations with MP3 docking stations and free minibar items. Pillowtop beds feature down duvets and premium bedding. 50-inch Smart televisions come with cable channels and smart speakers. Bathrooms include slippers, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

A health club and a water park (surcharge) with a lazy river are featured at the resort. 5 hot tubs are on site along with an outdoor pool. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

With your stay at Bertam Resort, Penang, you'll be connected to the airport and within walking distance of Penang Golf Resort. Free WiFi in public areas, free self-parking and 3 restaurants are available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Enjoy a bite to eat at Essoura, a buffet restaurant that serves local and international cuisine
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Splash around at the water park with a lazy river or swim in the outdoor pool
  • Treat yourself to facials, hydrotherapy or Thai massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 4-minute drive from Penang Golf Resort and 13 minutes from Ninth Emperor God Temple
Bertam Resort, Penang offers its guests a full-service spa, a water park (surcharge), and 5 hot tubs. There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A 24-hour business centre, 18 meeting rooms, and coworking spaces are available. Event space at this resort measures 35000 square feet (3252 square metres) and includes a conference centre. An outdoor pool, a children's pool, and a health club are also featured at the family-friendly Bertam Resort, Penang. Free self parking is available. A complete renovation of Bertam Resort, Penang was completed in February 2023.

Smoking is allowed in designated areas at this 4-star Kepala Batas resort.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Essoura – This buffet restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.
Le Grill – On-site fine-dining restaurant. Open daily.
Citrus – On-site bar. Open daily.
Kasbah – On-site bistro. Open daily.
Late-night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, Filipino, German, Hindi, Indonesian, Malay, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Free in-room WiFi has a 6-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Free secured, covered self parking on site
  • Secured, covered valet parking on site (MYR 30 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MYR 56 for adults and MYR 35 for children
  • 2 coffee shops/cafes
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Citrus
  • Essoura
  • Kasbah
  • Le Grill

Family friendly

  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free cot
  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Lazy river
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Pool toys
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18 meeting rooms
  • 24-hour business centre
  • Conference centre (35,000 square foot of space)
  • Coworking space

Outdoors

  • Free pool cabanas
  • In a nature reserve
  • On the bay
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Area rugs in room
  • Ceiling hoist
  • Doorbell and phone notification
  • Front entrance ramp
  • Hardwood flooring in room
  • High-pile carpet in room
  • Lift (99 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (71 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2023
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Electric bike charging
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels
  • MP3 dock
  • Smart speaker

Food and drink

  • 24-hour room service
  • Dining table
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Bertam Resort, Penang

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 6 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for MYR 150.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 200 per accommodation, per night
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 56 for adults and from MYR 35 for children
  • Valet parking fee: MYR 30 per night (in/out privileges)
  • Rollaway bed fee: MYR 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Long-term renters welcome
This property uses solar energy
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 6-device limit.

Property is also known as

Bertam Resort Penang
Bertam Resort Water Park
Bertam Resort, Penang Resort
Bertam Resort, Penang Kepala Batas
Bertam Resort, Penang Resort Kepala Batas

Bertam Resort, Penang Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 4 out of 8 reviews" "
Rating 8 - Good. 2 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 1 out of 8 reviews" "
Rating 2 - Terrible. 1 out of 8 reviews" "

10/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Abdulla

Stayed 3 nights in Aug 2024

10/10 Excellent

Siti Rohani, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of the resort is very unique. 👍👍👍
Stayed 2 nights in Apr 2024

2/10 Terrible

Lee Jun

Disliked: Staff & service
My room was not made for the day and when I called was told no housekeeping until 9am the next day. Limited drinking water supplied to room. Only 1x750ml water then you are charged additional for drinking water! Ridiculous!
Stayed 2 nights in Sep 2023

10/10 Excellent

MOHD SHAHRIL BIN HJ MD

Liked: Cleanliness, amenities, property conditions & facilities
Pool is amazing
Stayed 1 night in Apr 2023

10/10 Excellent

Chee Labb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Comfortable for the entire family… the staff even arrange an interconnected room for us!
SunRise View
Sunset View
Pool Water is clean & warm…
Next to its own water park
Stayed 3 nights in Apr 2023