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The Derwentwater Hotel

3.0 star property

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Front of property
Manor Classic - 2-Bedroom Apartment | Private kitchen | Coffee/tea maker, electric kettle
View from property
Dining
Premier Double Room with Lake View | Living area | Flat-screen TV

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available
  • Laundry

Explore the area

Map
The Derwentwater Hotel, Portinscale, Keswick, England, CA12 5RE
  • Derwentwater
    ‪5 min walk‬
  • Crosthwaite Church
    ‪11 min walk‬
  • Cumberland Pencil Museum
    ‪17 min walk‬
  • Carlisle (CAX)
    ‪58 min drive‬

Room options

View all photos for Family Triple Room

Family Triple Room | Desk, iron/ironing board, free WiFi, bed sheets

Family Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Superior Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Superior Double Room

  • Sleeps 2
  • 1 Double Bed

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room

Standard Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin with Lake View

Desk, iron/ironing board, free WiFi, bed sheets

Classic Twin with Lake View

  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Double with Lake View

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double with Lake View

  • Sleeps 2
  • 1 Double Bed

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About this property

The Derwentwater Hotel

Hotel in Keswick with 24-hour front desk and restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Other amenities include dry cleaning, a 24-hour front desk and a garden.
The Derwentwater Hotel offers 47 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at The Derwentwater Hotel. During your stay, you're just a quick walk from Womenrock. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry and luggage storage
  • Guests have great things to say about the location and the helpful staff
  • Steps from Womenrock and 5 minutes on foot from Derwentwater
  • Dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The Derwentwater Hotel also features a terrace, a garden, and a picnic area. For a fee, parking is available.

This 3-star Keswick hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:30 AM to 9:30 AM and at the weekend from 8:00 AM to 10:00 AM.
Deers Leap Restaurant – On-site restaurant.
Derwent Bar – On-site bar. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 6 per night)

Food and drink

  • Full breakfast available for a fee 7:30 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 10.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Deers Leap Restaurant
  • Derwent Bar

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 10.95 per person
  • Self-parking fee: GBP 6 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.

Property is also known as

The Derwentwater Hotel Hotel
The Derwentwater Hotel Keswick
The Derwentwater Hotel Hotel Keswick

The Derwentwater Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 71 out of 265 reviews
Rating 8 - Good. 88 out of 265 reviews
Rating 6 - Okay. 46 out of 265 reviews
Rating 4 - Poor. 33 out of 265 reviews
Rating 2 - Terrible. 27 out of 265 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Mitchell

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Overall i was a bit disappointed with the stay. The room had not been vacuum cleaned. The bathroom was very dated and is in much need of modernising. The shower kept loosing pressure. The staff were lovely and happy to help. Breakfast was very nice
Stayed 1 night in Nov 2024

6/10 Okay

Elaine

Stayed 2 nights in Sep 2024

4/10 Poor

Anthony

Travelled with pets, Travelled with group
Disliked: Cleanliness, property conditions & facilities
I liked the location and the garden. The rooms are in need of updating and they were not cleaned during our stay. The television worked on the first day only. The toilet flush needed attention.
Stayed 2 nights in Nov 2024

2/10 Terrible

Nicola

Stayed 1 night in Oct 2024

8/10 Good

Keith

Travelled with partner
Liked: Staff & service
Lovely friendly and welcoming staff. Value for money.
Stayed 2 nights in Nov 2024

8/10 Good

Gill

Travelled with family
Stayed 3 nights in Nov 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, great staff
Thanks very much to the staff for accommodating my late arrival after midnight. Nice hotel, comfortable bed, good location, great staff.
Stayed 1 night in Oct 2024

4/10 Poor

Daniel

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs work, a lot of work.
Disappointing. Unfortunately this hotel really does need a lot of work to be anywhere near as nice as other places we’ve stayed in Keswick. The saving grace of this hotel is the staff members as they were all polite and friendly. Cleanliness is a big issue, black mould next to the wardrobe, crumbs in the drawers, plates and glasses in the corridors. We booked this hotel from a point of it being a good location, walking distance to Keswick but other than that there really isn’t any other reason to stay here. It needs a lot of work, the sink in the bathroom had a huge crack in it, the bath panel had holes in it. We’re just lucky we were only staying for one night. The curtains weren’t long enough to cover the windows. We did all see the humour in it as we were on a trip with our friends but if you’re looking for something comfortable and relaxing I wouldn’t recommend it.
Stayed 1 night in Oct 2024

8/10 Good

Carla

Liked: Cleanliness, staff & service
Lovely spot near Keswick the grounds and garden are beautiful. Staff friendly and helpful
Stayed 1 night in Oct 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, room comfort
Very nice friendly staff decorating needs up dating food very good
Stayed 2 nights in Jul 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shame they don't do evening meals or sandwiches on an evening
Stayed 4 nights in Jul 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff Very quiet 15 minute walk to Keswick
Stayed 2 nights in Sep 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Sep 2024

6/10 Okay

lynda

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Beautiful surroundings Easy walk into Keswick. Excellent Staff Area quiet
Stayed 2 nights in Sep 2024

6/10 Okay

Pui Wah

Stayed 1 night in Sep 2024

8/10 Good

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Holly, Laguna Niguel

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very DIRTY, unpleasant, tired, old Hotel. Staff was kind and pleasant. So terribly disappointed in the condition of this hotel. Rooms were very dirty, dumpy, not well appointed and in dire need of repairs, paint, and attention. The only reason I did not give one star is because the hotel staff (Howard, Sue, and Paul) were delightful and gave wonderful custom service. The staff is doing the best they can with what they had to work with. Our bed was so uncomfortable and the sheets looked dirty. Housekeeping never changed our sheets, nor gave us toilet paper or towels. Just gross. We can say, the hotel courtyard garden is beautiful, but everything else wasn’t good. Breakfast and cleanliness in dining area was even questionable. We got free breakfast cause the hotel had “boiler issues”, but I don’t recommend the breakfast either. It has parking which is hard to come by in Lake District I’ve been told, but parking is not worth staying at an old dirty hotel. Sadly, its past its prime.
Stayed 3 nights in Sep 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing
We booked a superior room and they gave us a classic (downgrade) we were too tired to make a fuss the night we arrived. Complained in the morning to be fair they refunded us the difference. The man on reception was a brilliant lovely man polite and helpful. The lady who was looking after breakfast did an amazing job in difficult circumstances. Some of the breakfast was missing as theyd been locked out of the store cupboard. It wasnt a particularly nice breakfast. The hotel was very run down. Which was a shame as lovely building lovely gardens. The grout in the bathroom was black round the taps were slimy. Carpets werent nice. Walls were plastered in places and not painted. The doors were chipped. Not good. I understand that covid knocked the hotel trade but the hotel was nothing like advertised. Felt sorry for the staff who were great
Stayed 1 night in Sep 2024

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Karie, Portland

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We cancelled our reservation upon arrival. The furniture is old and filthy. The bed was broken. The room felt cold and institutional. Property is old and not very well kept. Photos are very misleading.
Stayed 3 nights in Sep 2024

10/10 Excellent

narendra

Liked: Cleanliness, staff & service, property conditions & facilities
Though we came pretty late to the property, we had staff to take care of our check in etc. And also morning breakfast was very good, and the staff were very nice and friendly. Overnight my friend had to work in lobby area for his work, and staff made sure that he was comfortable there.
Stayed 1 night in Aug 2024

8/10 Good

Hannah

Liked: Cleanliness, staff & service, amenities
Nice gardens and communal areas (bar, reception hall etc) were fine but my room was very dated and on a slant. The shower was difficult to work and made a very loud noise when on. Everything creeks and wallpaper peeling, hole in ceiling, most of the tv channels didn’t work. However, bed and towels were clean and I had a good stay for a no frills accommodation. Could be a beautiful hotel with some investment.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location was ideal and grounds were lovely with good views from the garden, however the building was very dated and poorly maintained. The interior was old and in need of decoration. My room was just about adequate but once again needs updating and decorating. The bathroom needs modernising, floor tiles were cracked, tiling around the toilet was cracking. Mattress was poor and not very comfortable. The door furniture needs updating. Generally the room and the parts of the hotel I viewed looked unmaintained. The staff on duty were ok.
Damaged tiles
Old and badly fitted door latches
Needs painting
Dated coloured bath & sink with newer white toilet with cheap plastic seat
Stayed 1 night in Aug 2024