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Five to Five Hotel

3.0 star property

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Photo gallery for Five to Five Hotel

Bar (on property)
Fridge, espresso maker, electric kettle
View from property
Bar (on property)
Twin Room | Premium bedding, memory-foam beds, minibar, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
KG 213 Street, Kigali, Kigali International Airport

Room options

View all photos for Deluxe Double Room

Premium bedding, memory-foam beds, minibar, in-room safe

Deluxe Double Room

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room

Standard Single Room | Premium bedding, memory-foam beds, minibar, in-room safe

Standard Single Room

  • 25 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Premium bedding, memory-foam beds, minibar, in-room safe

Twin Room

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Suite

Grand Suite | Premium bedding, memory-foam beds, minibar, in-room safe

Grand Suite

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Premium bedding, memory-foam beds, minibar, in-room safe

Standard Double Room

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room, City View

Standard Triple Room, City View | Premium bedding, memory-foam beds, minibar, in-room safe

Standard Triple Room, City View

  • 39 sq m
  • City view
  • Sleeps 3
  • 1 Large Single Bed, 1 Single Bed and 1 Double Bed

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About this property

Five to Five Hotel

Hotel with free breakfast, a quick walk to Stade Amahoro
A restaurant, a bar/lounge and a snack bar/deli are available at this hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Other amenities include a 24-hour business centre, a coffee shop/cafe and coffee/tea in a common area.
Five to Five Hotel offers 22 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. This accommodation offers separate sitting areas. Memory foam beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the shared/communal kitchen. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Five to Five Hotel. During your stay, you're just a quick walk from Stade Amahoro. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Services include free supervised childcare, dry cleaning/laundry and a concierge
  • On-site recreation includes bicycles to rent and a playground
  • Within a 10-minute walk of Stade Amahoro and BK Arena
  • Free airport and local-area shuttle service
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 861 square feet (80 square metres) and includes conference space. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly Five to Five Hotel. A roundtrip airport shuttle (available 24 hours) and An area shuttle are free. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Kigali hotel.

Guests are served a free buffet breakfast daily from 6:00 AM to 10:00 AM.
Five to Five Hotel has a restaurant on site.
Late-night fare is available from 24-hour room service.

Languages

English, French, German, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free area shuttle
  • Area shuttle
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Playground
  • TV in common areas

Family friendly

  • Free area shuttle
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 861 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Low-height counter and sink
  • No lift
  • Raised toilet seat

Room amenities

Bedroom

  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Shared kitchen access

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Five to Five Hotel

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Kitchen/kitchenette fee: USD 50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Five to Five Hotel offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Five Five Hotel Kigali
Five Five Hotel
Five Five Kigali
Five to Five Hotel Hotel
Five to Five Hotel Kigali
Five to Five Hotel Hotel Kigali

Five to Five Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 91 out of 140 reviews
Rating 8 - Good. 35 out of 140 reviews
Rating 6 - Okay. 11 out of 140 reviews
Rating 4 - Poor. 1 out of 140 reviews
Rating 2 - Terrible. 2 out of 140 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Arun, Dubai

Disliked: Cleanliness
very small room for 100usd a day hotel. getting in to bathroom is a chore. breakfast mediocre. more of a over night stay hotel for people coming late night and moving next day
Stayed 1 night in Dec 2024

6/10 Okay

mark

Stayed 1 night in Oct 2024

10/10 Excellent

ATEM AKONJANG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way. I've stayed there three times and will again.
Stayed 3 nights in Aug 2024

10/10 Excellent

Seydou, Washington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, clean and nice room. Ride to/from airport. I recommend this hotel to everyone.
Stayed 1 night in Jul 2024

8/10 Good

Florence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok stay here
This hotel was rated as a 4 star hotel. Our room was a city view with three beds. The space was quite small and cramped. It was not a luxury hotel. The rooms on the mountain side will have had nice views. I got a good discount with booking on hotels.com. I would stay here again with this discount only, not full price. The restaurant was fine.
Stayed 1 night in Jun 2024

10/10 Excellent

Murphy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Flavien

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Doxiades

Stayed 2 nights in May 2024

8/10 Good

Daniel, Dubai

Stayed 1 night in May 2024

8/10 Good

Doxiades

Liked: Cleanliness, staff & service
Shower and bathroom need updates
Stayed 1 night in May 2024

2/10 Terrible

Mishael

Disliked: Staff & service
Wrong room and refusal of refund after agreement
I booked a room on the 22/05/2024 for my sister and her son. They arrived at 3pm to check in, they were told the room was not ready. later, they were taken to the room but the bed sheets were not done. To make matters worst the room was not the one I saw on hotels.com. I asked the five to five receptionist why this was, she stated that was last room they had but they can issue me a refund if I wanted cancellation and I agreed with her . As per our agreement, I contacted hotels.com to cancel the booking and issue me a refund. And told me that they will do this but fist they have to contact the hotel and after giving them the name of person I made agreement with, I ended my chat with hotels.com. This morning, I had an email from hotels.com which told me that five to five refused to issue me a refund. I will make sure that either Hotels.com or five to five issue me a refund because I recorded all our chat and calls. In addition to this, While waiting for their room to be ready, my sister told me they hotel workers ignored her and her son but while giving refreshers and waters to their white their guests. My sister and her son felt really upset and told me they would never stay in the hotel.
Stayed 1 night in May 2024

10/10 Excellent

Josef

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five to Five Hotel is a great place to stay. The staff is kind and courteous. The rooms are clean and convenient. The dining was spectacular and the patio area was safe, quiet, and and very beautiful. I will stay there on my future visits.
Stayed 7 nights in Mar 2024

2/10 Terrible

Madjula

Disliked: Cleanliness, staff & service, property conditions & facilities
As soon as I arrived, people at the front desk were asleep. The rooms were old and dated. The showers didn’t even have hot water. The hotel is overall terrible and would not return. I only stayed for one night and that was more than enough. Would not recommend
Stayed 1 night in May 2024

10/10 Excellent

William, Delafield

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very profesional and helpful. They picked us up from the airport after a very late arrival. They were veryy good at communicating and making sure our needs were met.
Stayed 1 night in Feb 2024

6/10 Okay

Ronald

Business traveller
Liked: Cleanliness, staff & service
Property is convenient to airport and a few eating places. Restaurant is good and free breakfast is nice. Water supply is there but no pressure. The BED is so HARD I am still hurting several days after leaving. Staff was very kind and gracious.
Stayed 3 nights in Apr 2024

10/10 Excellent

ellyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. One would have thought I was the Queen..hot towel in the restaurant before a glass of wine. Every night.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jozef

Stayed 2 nights in Mar 2024

10/10 Excellent

Mikhail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT SERVICE
Stayed 1 night in Feb 2024

10/10 Excellent

ROLAND

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always welcoming and very helpful. The breakfast is very good. The rooms are good. Food is available 24/7. It is a great place to stay at having just arrived at the airport. The dining area is good. But the hotel lacks a lounge where you can just sit and relax if you stay more than one night.
Stayed 1 night in Jan 2024

10/10 Excellent

Olabisi O.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really cool
The food was really good and the trip to the airport was great
Stayed 2 nights in Jan 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Bee

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Verified traveller

Indifferent
Not nice
Stayed 1 night in Jan 2024