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Hôtel Des Mille Collines

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hôtel Des Mille Collines

2 bars/lounges, tapas bar
Body treatments, facials, 1 treatment room
3 restaurants, breakfast served
Lobby
Classic Room Panaroma View | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Gym
    Gym
  • Room service
    Room service
  • Breakfast included
    Breakfast included

Explore the area

Map
2KN 6th Ave, Nyarugenge, Kigali
  • Union Trade Center
    8 min walk
  • Ntarama Church
    20 min walk
  • Kigali Genocide Memorial Centre
    5 min drive
  • Kigali (KGL-Kigali Intl.)
    25 min drive

Room options

View all photos for Classic Double Room

Classic Double Room | City view

Classic Double Room

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Classic Room Garden View

Classic Room Garden View | City view

Classic Room Garden View

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Classic Room Panaroma View

Classic Room Panaroma View | City view

Classic Room Panaroma View

  • 25 sq m
  • Hill view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Junior Suite

Classic Junior Suite | City view

Classic Junior Suite

  • 55 sq m
  • Hill view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Superior Suite

Classic Superior Suite | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Classic Superior Suite

  • 75 sq m
  • Hill view
  • Sleeps 3
  • 1 Queen Bed

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About this property

Hôtel Des Mille Collines

Hotel with 3 restaurants, steps from Union Trade Center
This hotel features 3 restaurants, an outdoor pool and 2 bars/lounges. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a poolside bar and a snack bar/deli are on-site.
Hôtel Des Mille Collines offers 112 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 25-inch plasma televisions come with digital channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include facials and body treatments.
Our customers tell us that they can't get enough of the helpful staff at Hôtel Des Mille Collines. During your stay, you're just a quick walk from Union Trade Center. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self-parking
  • The 3 restaurants, poolside bar and 2 bars/lounges offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court and a gym
  • Steps from Union Trade Center and 9 minutes by car from Kigali Heights
  • Airport shuttle service available for a fee
Hôtel Des Mille Collines offers its guests an outdoor pool, an outdoor tennis court, and a fitness centre. There are 3 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Spa services, a terrace, and barbecue grills are also featured at the business-friendly Hôtel Des Mille Collines. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Kigali hotel.

Guests are served a free buffet breakfast. An additional breakfast is available daily for a fee.
Panorama Restaurant – This restaurant serves breakfast and dinner.
La Piscine – This tapas bar serves brunch, lunch and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free buffet breakfast
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Piscine
  • Panorama Restaurant

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1973
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 25-inch plasma TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 100.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 30 per vehicle (one-way)
  • Rollaway bed fee: EUR 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival.

Property is also known as

Des Mille Colines
Des Mille Colines Kigali
Hotel Des Mille Colines
Hotel Des Mille Colines Kigali
Hotel Mille Colines
Mille Colines
Hôtel Mille Collines Kempinski Kigali
Hôtel Mille Collines Kempinski
Mille Collines Kempinski Kigali
Mille Collines Kempinski
Hôtel Mille Collines Kigali
Hôtel Mille Collines
Mille Collines Kigali
Mille Collines
Hôtel Des Mille Collines by Kempinski
Hôtel Des Mille Collines Hotel
Hôtel Des Mille Collines Kigali
Hôtel Des Mille Collines Hotel Kigali

Hôtel Des Mille Collines Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 126 out of 245 reviews" "
Rating 8 - Good. 87 out of 245 reviews" "
Rating 6 - Okay. 18 out of 245 reviews" "
Rating 4 - Poor. 8 out of 245 reviews" "
Rating 2 - Terrible. 6 out of 245 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

David

Travelled with group
Disliked: Cleanliness, staff & service
Disappointing.
Booked 6 rooms. None were ready when we showed up at 4:30pm. Some waited over an hour and were just to sit down and wait when any inquiries were made. Then given a room overlooking trash dumpsters. AC did not work in a couple of rooms. Expected better and won't be staying again.
Stayed 1 night in Aug 2024

10/10 Excellent

Kana

Stayed 4 nights in Jul 2024

10/10 Excellent

Paul

All in all a pleasure.
Stayed 5 nights in Jul 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Legacy Hospitality
This hotel is full of African charm - not resting on its fame (hotel Rwanda). Beautiful gardens, charming staff and great food
Stayed 4 nights in Jul 2024

10/10 Excellent

James B

Stayed 1 night in Jun 2024

10/10 Excellent

Management

Stayed 7 nights in May 2024

8/10 Good

Jusu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful, clean and customer service hotel.
Stayed 1 night in May 2024

8/10 Good

Joe

Business traveller
Nice staff. Friendly and competent. The location is very good if you want to be near the walk streets, big hotels and offices. The property could use some updating but is in good condition. The outdoor bar area l is very nice. The fitness center is substandard and needs an overhaul.
Stayed 7 nights in May 2024

10/10 Excellent

Rick

Stayed 1 night in May 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. The staff are friendly and accommodating. I had to extend my stay on short notice and it was an very easy process. They have been helpful in getting me transportation, currency exchange and several necessities.
Stayed 1 night in Mar 2024

10/10 Excellent

Fiacre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything they have to offer.
Stayed 1 night in Mar 2024

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
It was a real pleasure to stay here. Agnes and Dahlia at the spa are lovely and the services were excellent. However, the rooms could use freshening up (but they were very clean), and the water pressure in the shower could have been better. Breakfast was good and overall, the staff were wonderful!
Stayed 1 night in Feb 2024

10/10 Excellent

Ryo

Stayed 3 nights in Feb 2024

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our Stay
Beautiful hotel & great base for trip to Kigali. Rooms good. Pool area excellent. Food tasty. Once a week free cultural show with dinner or drinks. Staff were very helpful.
Stayed 4 nights in Feb 2024

8/10 Good

Eric

Stayed 1 night in Jan 2024

10/10 Excellent

Drew

Stayed 1 night in Dec 2023

10/10 Excellent

Reuben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay
Great location, food is okay, very comfortable bed, friendly and helpful staff (special mention to Kenny and Ornella), nice pool
Stayed 2 nights in Nov 2023

4/10 Poor

Rahul

Disliked: Staff & service, property conditions & facilities
Needs a full refurb
Stayed 1 night in Oct 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities
The hotel could use a refresh but the staff are great.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Kigali stay
Lovely hotel in a great location. Really lovely gardens and outdoor bar and restaurant. Rooms are a bit tired but very comfortable and great views.
Stayed 2 nights in Jun 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Equivalent to a Motel 6, Skip and Stay at Marriott
I wanted to like this property due to its historical significance but the reality is that this is a run down hotel in need of desperate repair. By US standards, it is NOT a 4 star hotel, it’s more like a Motel 6 with a restaurant. Everything from the rooms to bathrooms, hallways and building exterior are run down. My bathroom had so little water pressure that I was unable to shower. My stay was so terrible that I ended up leaving and staying at the nearby Marriott instead, which is a nice and clean 5 star that was only $20 more per night than here.
Stayed 1 night in Jun 2023

10/10 Excellent

Alexander Solhus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot! The sunrise, the views, the pool area, and the sstaff are all perfect!
Stayed 2 nights in Apr 2023

10/10 Excellent

Diana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has great service, it is beautiful and quiet!
Stayed 1 night in Mar 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were great, friendly and helpful love the pool area and bar. cool views over kigali from one side
Stayed 8 nights in Feb 2023